Text Services Outage History

23 incidents recorded over the last 365 days, 23 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Text Services status100.00% uptime history

Every Recorded Text Services Incident

Text Services incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Ticketing funcionality not loading The issue affecting ticket loading in Text has been fully resolved. Tickets are now loading correctly, and normal service has been restored.51 minResolved
Nov 4, 2026Degraded service: Canned responses, supervision and takeover unavailableThis incident has been resolved. Canned responses, supervising and taking over conversations are working normally again for all customers. We’re sorry for the disruption and thank you for your patience.1h 9mResolved
Oct 15, 2026Scheduled maintenanceMaintenance has started18 minResolved
Oct 14, 2026Workflows malfunctionThe issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.1h 52mResolved
Oct 12, 2026Workflows malfunctionThe issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding.7h 37mResolved
Sep 30, 2026Scheduled maintenanceMaintenance has started12 minResolved
Sep 10, 2026AI Agents may not respond to some of the chatsThe issue has been resolved, and services are operating normally.4 minResolved
Sep 10, 2026Website Scraping Option May Fail for Some SitesThe issue has been resolved, and services are operating normally.20 minResolved
Jul 28, 2026Issues with opening filesThe issue with opening files has been resolved, and services are operating normally. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.25h 38mResolved
Jul 10, 2026Workflow degraded performanceThe issue has been resolved, and we can confirm that services are operating normally again.15 minResolved
Jun 12, 2026Workflow degraded performanceThe issue has been resolved, and we can confirm that services are operating normally again.1h 5mResolved
May 28, 2026Investigating Issues with Desktop Application LoginThe issue has been resolved, and the desktop app is operating normally. No further impact is expected.2h 52mResolved
May 13, 2026Issues with adding new Knowledge SourcesThe issue has been resolved, and services are operating normally. No further impact is expected.33 minResolved
May 1, 2026Issues with login to the TextApp accountThe issue has been resolved, and services are operating normally. No further impact is expected.1h 19mResolved
Feb 25, 2026Text - outageA fix has been implemented, and we see that our assets are becoming available and report a healthy status. We’ve been monitoring the situation, and will continue checks29h 43mResolved
Feb 21, 2026Messages sent via the chat widget are delayedThe incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.26 minResolved
Feb 10, 2026Messages sent in the chat widget may be delayedThis incident has been resolved and services are operating normally. Thank you for your patience.1h 5mResolved
Jan 28, 2026Text App connectivity issuesThis incident has been resolved and services are operating normally. Thank you for your patience. If you continue to experience issues, please contact support. We’ll share follow-up details in our post-incident review.25 minResolved
Jan 20, 2026Performance degradation of our servicesWe see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform…2h 15mResolved
Jan 20, 2026Performance degradation of our servicesThe issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in…4h 11mResolved
Jan 15, 2026Issue with accessing the app via the home page This incident has been resolved and services are operating normally.30 minResolved
Dec 8, 2025Chat widget visibility on direct.lc.chat linksThis incident has been resolved.14 minResolved
Nov 26, 2025Attachment links false-positively marked as suspiciousThe issue causing some browsers to falsely flag shared file links as suspicious has now been fully resolved. The affected links should once again open normally without warnings. Thank you for your patience while we…17h 43mResolved

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Everything above is a record written after the fact. We can email you when the next Text Services incident opens instead, at the point where knowing still changes what you do.

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How to Read This Text Services Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Text Services acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Text Services outage in this window ran 1d 5h, against a mean recovery of 4h 23m. If you depend on Text Services in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.