Is Text Services Down?

The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding. --- [2026-11-05T13:26:13Z] (monitoring) A fix has been implemented, and we are monitoring the results. Some customers may still experience minor disruptions while systems recover. We will share updates if the situation changes. Thank you for your patience. --- [2026-11-05T13:14:53Z] (identified) We identified the problem and the following features are currently unavailable: • Canned responses • Supervising chats • Taking over chats Other features may also load slowly or behave unexpectedly. Our team is working on a fix, and we’ll post updates here as we learn more. --- [2026-11-05T13:12:31Z] (investigating) We’re still investigating the issue affecting canned responses, supervision, and takeover features. Our team is working to find the root cause, and these features remain unavailable. We’ll share another update as soon as we have more information.

The issue affecting ticket loading in Text has been fully resolved. Tickets are now loading correctly, and normal service has been restored. --- [2026-11-04T21:42:24Z] (monitoring) The issue affecting ticket loading in Text has been resolved. Our technical team continues to closely monitor the service to ensure tickets load correctly and the application remains stable. --- [2026-11-04T21:18:56Z] (monitoring) The fix for the issue affecting ticket loading in Text has been implemented. Our technical team is currently monitoring the application to ensure that tickets are loading correctly and that normal service has been restored. --- [2026-11-04T21:06:27Z] (investigating) We are currently experiencing an issue that may affect the loading of tickets in Text. Users may encounter difficulties accessing or loading tickets correctly. Our technical team is actively investigating the issue to identify the root cause and restore normal service as soon as possible.

This incident has been resolved. Canned responses, supervising and taking over conversations are working normally again for all customers. We’re sorry for the disruption and thank you for your patience. --- [2026-11-04T16:30:13Z] (monitoring) We’ve released a fix for the issue affecting canned responses, supervising and taking over chats. These features should now be working normally again. We’re monitoring the situation closely to make sure everything stays stable. If you’re still having issues, please contact our support team. --- [2026-11-04T16:26:42Z] (identified) We’re still working to fully resolve the issue affecting canned responses, supervising and taking over chats. Our team is applying further fixes and will share another update as soon as we have more information. --- [2026-11-04T16:04:04Z] (identified) We’re continuing to investigate the issue affecting canned responses, supervising and taking over chats. Our team has identified a likely cause and is working on a fix. These features remain unavailable in the meantime. We’ll post another update as soon as we have more information. --- [2026-11-04T15:47:23Z] (investigating) We’re still investigating the issue affecting canned responses, supervision and takeover features. Our team is working to find the root cause, and these features remain unavailable. We’ll share another update as soon as we have more information. --- [2026-11-04T15:27:48Z] (investigating) We’re investigating an issue causing degraded functionality for some customers. The following features are currently unavailable: • Canned responses • Supervising chats • Taking over chats Other features may also load slowly or behave unexpectedly. Our team is working on a fix, and we’ll post updates here as we learn more.