ThousandEyes Outage History

185 incidents recorded over the last 365 days, 61 of them resolved, 3 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live ThousandEyes status100.00% uptime history

Every Recorded ThousandEyes Incident

ThousandEyes incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Dec 3, 2026Network Maintenance in Manchester, England (Sky)Description: Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-12-03 00:00:00 UTC End time: 2026-12-03 06:00:00 UTC Affected Cloud Agents…6h 0mScheduled
Nov 26, 2026Hardware Maintenance in Mexico City, Mexico (Telmex)Description: Hardware Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-11-26 06:00:00 UTC End time: 2026-11-26 12:00:00 UTC Affected Cloud Agents…6h 0mScheduled
Nov 16, 2026IP replacement on multiple Cloud Agents<b>Description:</b> The ThousandEyes team will change the addresses of Cloud Agents in the locations listed below The current IP addresses for the affected agents will no longer be used after the…3h 0mScheduled
Nov 16, 2026IP Replacement on Indore, India<b>Description</b> The Thousandeyes Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance. <b>Start…4h 0mScheduled
Nov 16, 2026Decommission of multiple AWS Local Zone Cloud AgentsDue to AWS decommissioning several Wavelength Zones, the Cloud Agents Operations Team will be decommissioning the following Cloud Agents starting November 16th: 1. Bangkok, Thailand (AWS Local Zone) 2. Querétaro…24h 0mScheduled
Nov 13, 2026Hardware Maintenance in New York, NY (CenturyLink)Description: Hardware Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-11-13 05:00:00 UTC End time: 2026-11-13 09:00:00 UTC Affected Cloud Agents…4h 0mScheduled
Nov 10, 2026Capacity increase on Madrid, Spain (Vodafone)The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent. When: 2026-11-10 from 10:00 to 18:00 UTC Impact: No impact is…8h 0mScheduled
Nov 10, 2026Capacity increase on Madrid, Spain (Telefónica)The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent. When: 2026-11-10 from 10:00 to 18:00 UTC Impact: No impact is…8h 0mScheduled
Nov 5, 2026Capacity increase on New Delhi, India (Vodafone Idea)Maintenance will begin as scheduled in 60 minutes.4h 0mScheduled
Nov 2, 2026(FedRAMP) Login and UI inaccessibleUsers may have been unable to view or login to the web UI-299 minResolved
Nov 2, 2026Network Maintenance in Ashburn, VA (Charter)The scheduled maintenance has been completed.6h 0mScheduled
Nov 1, 2026Hardware Maintenance in Tel Aviv, IsraelThe scheduled maintenance has been completed.5h 30mScheduled
Oct 30, 2026Emergency Hardware Maintenance in Ahmedabad, India (Reliance)The scheduled maintenance has been completed.5h 0mScheduled
Oct 30, 2026Emergency Hardware Maintenance in Ahmedabad, India (JIO)The scheduled maintenance has been completed.5h 0mScheduled
Oct 30, 2026Network Maintenance in Pittsburgh, PA (Comcast)The scheduled maintenance has been completed.6h 0mScheduled
Oct 29, 2026IP replacement on New Delhi, IndiaThe scheduled maintenance has been completed.8h 0mScheduled
Oct 29, 2026Network Maintenance in Santo Domingo, Dominican Republic (Claro)The scheduled maintenance has been completed.5h 0mScheduled
Oct 28, 2026Network Maintenance in Vienna, AustriaThe scheduled maintenance has been completed.2h 0mScheduled
Oct 28, 2026Network Maintenance in San Diego, CAThe scheduled maintenance has been completed.3h 0mScheduled
Oct 27, 2026Endpoint Agent Test Views Not LoadingThousandEyes has identified an issue with Endpoint Agent Test views not loading. This has been identified and is now resolved.-223 minResolved
Oct 27, 2026Endpoint Agent Test Views Not LoadingThousandEyes has identified an issue with Endpoint Agent Test views not loading. This has been identified and is now resolved.0 minResolved
Oct 27, 2026Issues with SamKnows One loginThis incident has been resolved.2h 33mResolved
Oct 27, 2026Network Maintenance in Kuwait City, Kuwait (Zain)The scheduled maintenance has been completed.6h 0mScheduled
Oct 26, 2026Capacity increase on Kharkiv, UkraineThe scheduled maintenance has been completed.4h 0mScheduled
Oct 24, 2026Network Maintenance in Amsterdam, Netherlands (Lumen)The scheduled maintenance has been completed.5h 0mScheduled
Oct 22, 2026Capacity increase on Cadiz, SpainThe scheduled maintenance has been completed.8h 0mScheduled
Oct 22, 2026Capacity increase on Chennai, India (Bharti Airtel)The scheduled maintenance has been completed.4h 0mScheduled
Oct 22, 2026Capacity increase on Lille, FranceThe scheduled maintenance has been completed.4h 0mScheduled
Oct 22, 2026Network Maintenance in Seattle, WA (Charter)The scheduled maintenance has been completed.6h 0mScheduled
Oct 22, 2026Network Maintenance in Hong Kong (HKBN)The scheduled maintenance has been completed.2h 0mScheduled
Oct 21, 2026Network Maintenance in Hong Kong (HKBN)The scheduled maintenance has been completed.2h 0mScheduled
Oct 20, 2026Scheduled Maintenance for Connected Devices in the EU RegionScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 20, 2026Network Maintenance in Riyadh, Saudi ArabiaScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 20, 2026Network Maintenance in Washington, DC (Zayo)Scheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Oct 19, 2026Network Maintenance in Washington, DC (Zayo)Scheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Oct 14, 2026Service Degradation Affecting Dashboards Visualization in US2 RegionThis incident has been resolved.1h 32mResolved
Oct 14, 2026Network Maintenance in Phoenix, AZScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 13, 2026Network Maintenance in Glasgow, ScotlandScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 11, 2026Cloud and Enterprise Agents showing DNSSEC failures.<b>This incident is now resolved.</b><br> Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically update themselves.<br> <hr /> <h3>Option 1: Add the New…50h 29mResolved
Oct 10, 2026Network outage in London, England (Webex Calling)London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting…—Investigating
Oct 10, 2026Network Maintenance in Mexico City, Mexico (Telmex)Scheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 10, 2026Dashboard widgets showing data for Events datasource are affected in US1 region.This incident has been resolved.136h 54mResolved
Oct 9, 2026(FedRAMP) Usage and billing page data may experience delaysThis incident has been resolved.75h 1mResolved
Oct 9, 2026Service Degradation Affecting Test Views Load TimesThis incident has been resolved.20h 16mResolved
Oct 9, 2026Network Maintenance in Lima, Peru (Claro)Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 8, 2026Network Maintenance in Brasilia, BrazilScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 8, 2026Network Maintenance in Salt Lake City, UTScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 7, 2026Emergency Maintenance in multiple Cloud AgentsScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 7, 2026Capacity increase on New Delhi, India (Bharti Airtel)Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 6, 2026Hardware Maintenance in Chicago, IL (Cox)Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 6, 2026Emergency Network Maintenance in Zurich, SwitzerlandThe scheduled maintenance has been completed.4h 0mScheduled
Oct 6, 2026Maintenance Window: ThousandEyes Engineering team will perform MySQL maintenance in US1 regionThe scheduled maintenance has been completed.30 minScheduled
Oct 6, 2026Emergency Hardware Maintenance in Hong Kong (HKBN)The scheduled maintenance has been completed.2h 0mScheduled
Oct 5, 2026Service degradation affecting ThousandEyes Platform ViewsThis incident has been resolved.8h 26mResolved
Oct 4, 2026Network Maintenance in Warsaw, PolandThe scheduled maintenance has been completed.6h 0mScheduled
Oct 2, 2026Scheduled Maintenance Window for Endpoint Agents in US1 RegionThe scheduled maintenance has been completed.1h 0mScheduled
Oct 2, 2026Network Maintenance in Mexico City, Mexico (Telmex)The scheduled maintenance has been completed.6h 0mScheduled
Oct 2, 2026Network Maintenance in Mexico City, Mexico (Telmex)The scheduled maintenance has been completed.6h 0mScheduled
Sep 28, 2026Capacity increase on Ahmedabad, India (Reliance)The scheduled maintenance has been completed.8h 0mScheduled
Sep 28, 2026Capacity increase on Chennai, India (Reliance)The scheduled maintenance has been completed.8h 0mScheduled
Sep 28, 2026Capacity increase on Calgary, Canada (Bell)The scheduled maintenance has been completed.8h 0mScheduled
Sep 27, 2026Scheduled Maintenance Window for Endpoint Agents in US1 RegionThe scheduled maintenance has been completed.1h 0mScheduled
Sep 25, 2026Emergency Network Maintenance in Zurich, SwitzerlandThe scheduled maintenance has been completed.3h 0mScheduled
Sep 24, 2026Service Degradation Affecting Internet Insights Application OutagesThis incident has been resolved.5h 53mResolved
Sep 24, 2026Network Maintenance in Caracas, Venezuela (Movistar)The scheduled maintenance has been completed.9h 0mScheduled
Sep 24, 2026Hardware Maintenance in Hong Kong (HKBN)The scheduled maintenance has been completed.4h 0mScheduled
Sep 23, 2026Network Maintenance in Irvine, CA (CenturyLink)The scheduled maintenance has been completed.3h 0mScheduled
Sep 23, 2026Network Maintenance in Phoenix, AZ (CenturyLink)The scheduled maintenance has been completed.2h 0mScheduled
Sep 21, 2026Emergency Network Maintenance in Chicago, IL (Cox)The scheduled maintenance has been completed.2h 0mScheduled
Sep 21, 2026Network Maintenance in San Jose, CA (CenturyLink)The scheduled maintenance has been completed.3h 0mScheduled
Sep 18, 2026Emergency Hardware Maintenance in Chicago, IL (Cox)The scheduled maintenance has been completed.30 minScheduled
Sep 18, 2026Emergency Network Maintenance in Zurich, SwitzerlandThe scheduled maintenance has been completed.3h 0mScheduled
Sep 18, 2026Network Maintenance in Seattle, WA (CenturyLink)The scheduled maintenance has been completed.3h 0mScheduled
Sep 17, 2026Emergency Network Maintenance in Zurich, SwitzerlandThe scheduled maintenance has been completed.3h 0mScheduled
Sep 16, 2026Network Maintenance in Brasilia, BrazilThe scheduled maintenance has been completed.6h 0mScheduled
Sep 15, 2026Network Maintenance in Los Angeles, CA (CenturyLink)The scheduled maintenance has been completed.3h 0mScheduled
Sep 15, 2026Network Maintenance in Ankara, Turkey (Turk Telecom)The scheduled maintenance has been completed.1h 0mScheduled
Sep 12, 2026Network Maintenance in Frankfurt, Germany (Deutsche Telekom)The scheduled maintenance has been completed.5h 30mScheduled
Sep 11, 2026Network Maintenance in Durban, South AfricaThe scheduled maintenance has been completed.3h 0mScheduled
Sep 11, 2026Issues with Custom Webhook IntegrationsThis incident has been resolved.2h 27mResolved
Sep 11, 2026Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.6h 0mScheduled
Sep 11, 2026Network Maintenance in Las Vegas, NVThe scheduled maintenance has been completed.3h 0mScheduled
Sep 9, 2026Emergency Hardware Maintenance in Vancouver, Canada (Telus)The scheduled maintenance has been completed.7h 0mScheduled
Sep 9, 2026Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.6h 0mScheduled
Sep 9, 2026Network Maintenance in Medellin, Colombia (Claro)The scheduled maintenance has been completed.8h 0mScheduled
Sep 8, 2026Network Maintenance in Cairo, EgyptThe scheduled maintenance has been completed.5h 0mScheduled
Sep 8, 2026Degradation in BGP Private Monitors in US1 RegionIssue affecting BGP Private Collector peering in the US1 region has been identified and resolved.6h 17mResolved
Sep 7, 2026Network Maintenance in Macao, MacaoThe scheduled maintenance has been completed.1h 0mScheduled
Sep 5, 2026Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.7h 0mScheduled
Sep 5, 2026Network Maintenance in Medellin, Colombia (Claro)The scheduled maintenance has been completed.2h 0mScheduled
Sep 4, 2026Emergency Network Maintenance in Phoenix, AZThe scheduled maintenance has been completed.2h 0mScheduled
Sep 4, 2026Network Maintenance in Macao, MacaoThe scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026Network Maintenance in Warsaw, PolandThe scheduled maintenance has been completed.4h 0mScheduled
Sep 1, 2026Emergency Network Maintenance in Indore, IndiaThe scheduled maintenance has been completed.1h 0mScheduled
Sep 1, 2026(FEDRAMP) Scheduled maintenance for database systemsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 1, 2026Network Maintenance in Ashburn, VA (Comcast)The scheduled maintenance has been completed.3h 0mScheduled
Aug 31, 2026Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.7h 0mScheduled
Aug 27, 2026Network Maintenance in Shanghai, China (China Unicom)The scheduled maintenance has been completed.6h 0mScheduled
Aug 26, 2026Service Degradation Affecting Internet Insights Provider IntelligenceThis incident has been resolved.4h 38mResolved
Aug 26, 2026Investigating Possible Degradation of the Chat with SupportThis incident has been resolved.31h 12mResolved
Aug 25, 2026Network Maintenance in Caracas, Venezuela (Movistar)The scheduled maintenance has been completed.3h 30mScheduled
Aug 25, 2026Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.6h 0mScheduled
Aug 25, 2026Investigating possible degradation of the Support PageThis incident has been resolved.55h 10mResolved
Aug 25, 2026Network Maintenance in Phoenix, AZThe scheduled maintenance has been completed.2h 0mScheduled
Aug 23, 2026Network Maintenance in Chennai, India (Bharti Airtel)The scheduled maintenance has been completed.6h 0mScheduled
Aug 21, 2026Network Maintenance in Lima, PeruThe scheduled maintenance has been completed.3h 0mScheduled
Aug 21, 2026(FedRAMP) Possible Delayed or Incorrect Sensitivity AlertsBetween 8/20/26 at 17:50 UTC and 8/21/26 at 18:50 UTC, alerts configured with dynamic baselines or sensitivity conditions may be delayed or sent incorrectly.0 minResolved
Aug 21, 2026Service Degradation Affecting Logins in EU RegionThis incident has been resolved.17h 4mResolved
Aug 20, 2026Emergency SSO SAML Certificate Rotation RescheduledThe scheduled maintenance has been completed.2h 0mScheduled
Aug 20, 2026Hardware addition in Mumbai, India (Vodafone Idea)The scheduled maintenance has been completed.10h 0mScheduled
Aug 20, 2026Hardware replacement in Strasbourg, FranceThe scheduled maintenance has been completed.10h 0mScheduled
Aug 20, 2026Delays in Network & App Synthetics AlertsThis issue has been resolved. All services have returned to normal operation and are performing as expected.4h 18mResolved
Aug 19, 2026Emergency SSO SAML Cert Rotation (2026)During final validation, we encountered an issue that prevented the renewed SAML certificate from being promoted during the previously announced maintenance window. The issue has been resolved, and testing has now been…30 minScheduled
Aug 18, 2026Scheduled Maintenance Window for Web ApplicationThe scheduled maintenance has been completed.3h 0mScheduled
Aug 18, 2026Network Maintenance in Washington, DC (Comcast)The scheduled maintenance has been completed.6h 0mScheduled
Aug 17, 2026SSO SAML Cert Rotation (2026)The scheduled maintenance has been completed.30 minScheduled
Aug 17, 2026Network Maintenance in Eindhoven, Netherlands (Ziggo)The scheduled maintenance has been completed.5h 0mScheduled
Aug 14, 2026Network Maintenance in Singapore Singtel IPv4 and IPv6The scheduled maintenance has been completed.4h 0mScheduled
Aug 14, 2026Emergency Network Maintenance in Bogotá, ColombiaThe scheduled maintenance has been completed.11h 0mScheduled
Aug 13, 2026Network Maintenance in Dublin, IrelandThe scheduled maintenance has been completed.4h 0mScheduled
Aug 13, 2026Emergency Network Maintenance in Brasilia, Brazil (Claro)The scheduled maintenance has been completed.6h 0mScheduled
Aug 13, 2026Emergency Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.52h 0mScheduled
Aug 12, 2026Network Maintenance in Helsinki, FinlandThe scheduled maintenance has been completed.4h 0mScheduled
Aug 12, 2026Emergency Network Maintenance in Zurich, SwitzerlandThe scheduled maintenance has been completed.1h 0mScheduled
Aug 11, 2026Maintenance for AliCloud Cloud agentsScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Aug 11, 2026Maintenance for AWS Cloud agents.Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Aug 11, 2026Maintenance for AliCloud Cloud agentsScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Aug 11, 2026Maintenance for AWS Cloud agents.Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Aug 11, 2026Maintenance in all Webex locationsScheduled maintenance is still in progress. We will provide updates as necessary.9h 0mScheduled
Aug 11, 2026Emergency Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.4h 0mScheduled
Aug 11, 2026Hardware Maintenance in Brasilia, BrazilThe scheduled maintenance has been completed.6h 0mScheduled
Aug 10, 2026Network Maintenance in Ashburn, VA (Charter)The scheduled maintenance has been completed.6h 0mScheduled
Aug 9, 2026Service degradation affecting Endpoint scheduled testsThe incident has been resolved33 minResolved
Aug 7, 2026Service Degradation Affecting Logins in US RegionsThe incident has been resolved117h 45mResolved
Aug 7, 2026Emergency Maintenance in Bangalore, IndiaThe scheduled maintenance has been completed.4h 30mScheduled
Aug 7, 2026Emergency Network Maintenance in Baton Rouge, LAThe scheduled maintenance has been completed.6h 0mScheduled
Aug 6, 2026Network outage in Frankfurt, Germany (Webex Calling)Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting…—Investigating
Aug 4, 2026Network Maintenance in McLean, VAThe scheduled maintenance has been completed.6h 0mScheduled
Aug 4, 2026Emergency Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.4h 0mScheduled
Jul 31, 2026Emergency Maintenance in Barcelona, SpainThe scheduled maintenance has been completed.5h 0mScheduled
Jul 30, 2026Network Maintenance in Irvine, CA (CenturyLink)The scheduled maintenance has been completed.6h 0mScheduled
Jul 30, 2026Network Maintenance in Jersey City, NJThe scheduled maintenance has been completed.6h 0mScheduled
Jul 30, 2026Emergency Network Maintenance in Washington, DC (Zayo)The scheduled maintenance has been completed.4h 0mScheduled
Jul 29, 2026Network Maintenance in Lille, FranceThe scheduled maintenance has been completed.6h 0mScheduled
Jul 24, 2026Service Degradation Affecting Test Views Load TimesThis incident has been resolved357h 33mResolved
Jul 23, 2026Issues with Dashboard Widgets in the US1 RegionThis incident has been resolved.3h 8mResolved
Jul 21, 2026Service degradation affecting Dashboards in US2 RegionThis incident has been resolved.25h 38mResolved
Jul 15, 2026Cloud and Enterprise Agent Data Delays in EU1This incident has been resolved1h 25mResolved
Jul 11, 2026Delays in Endpoint test data in US1 region.This incident has been resolved.2h 17mResolved
Jul 9, 2026Ongoing issues in South Korea (SK Telecom - AWS Wavelength)https://status.thousandeyes.com/incidents/2yf1r9hs84j2671h 41mResolved
Jul 8, 2026Service Degradation Affecting Dashboards Visualization in US2 RegionThis incident has been resolved.2h 13mResolved
Jul 8, 2026Issues with login to the ThousandEyes platform in US1 and US2 regionsThis incident has been resolved.4h 1mResolved
Jul 2, 2026Ongoing issues in Chennai, IndiaThis incident has been resolved.836h 49mResolved
Jul 1, 2026Ongoing issues in Chennai, India (Reliance)This incident has been resolved26h 42mResolved
Jun 27, 2026Dashboard and Agent Selector Issues (US2 Region)This incident has been resolved.92h 45mResolved
Jun 25, 2026Connected Devices Agent Availability Issues in EU RegionThis incident has been resolved.190h 29mResolved
Jun 24, 2026Network outage in Toronto & Vancouver, Canada (Webex Calling)The issue has been identified.—Investigating
Jun 23, 2026Service Degradation Affecting Support Case CreationThis incident has been resolved.65h 38mResolved
Jun 13, 2026Ongoing issue with the support case updateThis incident has been resolved.41h 58mResolved
Jun 8, 2026Connected Devices Agent Availability Issues in EU RegionThis incident has been resolved.23h 37mResolved
Jun 3, 2026Ongoing issues in Mumbai, IndiaThis incident has been resolved.1539h 8mResolved
May 30, 2026DNS Resolver Issues on Cloud Agents in ChinaThis incident has been resolved.83h 19mResolved
May 14, 2026Scheduled Endpoint Tests Delay in EU1The issue has been resolved44 minResolved
May 13, 2026Service Degradation affecting Endpoint Experience Scheduled Tests in US1 RegionThe incident has been resolved135h 49mResolved
Apr 22, 2026Outage in ThousandEyes Outages PageThis incident has been resolved.27h 10mResolved
Apr 22, 2026Service Degradation Affecting Stream ServicesThis incident has been resolved.1h 58mResolved
Apr 7, 2026Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 RegionThis incident has been resolved.4h 14mResolved
Apr 1, 2026Service Degradation Affecting Event Detection Summarization in US1 & US2 RegionsThis incident has been resolved.18h 57mResolved
Mar 31, 2026some users of mobile apps may be unable to execute speed tests.This incident has been resolved23 minResolved
Mar 24, 2026Certain Integrations that have configured tags to identify tests have stopped streaming data via OTELThis incident has been resolved.28h 22mResolved
Mar 17, 2026Service degradation affecting Event Detection in US2 RegionThis incident has been resolved.4h 6mResolved
Mar 17, 2026Salesforce down for maintenance, hence tech support is currently offline until further notice.This Salesforce issue has been resolved and we are back online ready to take support cases and chats.2h 18mResolved
Mar 16, 2026Service Degradation Affecting Alerts and Test Views DataThis incident has been resolved.2h 4mResolved
Mar 13, 2026SSO customers are able to login bypassing their IDPNo issues observed after the monitoring state. This incident was resolved around 07:04 UTC.7h 39mResolved
Mar 12, 2026Service Degradation affecting Dashboards and Usage & Billing in US1 RegionThis incident has been resolved.36 minResolved
Mar 9, 2026Service Degradation impacting Endpoint Experience tab in the web appWe have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have…52 minResolved
Mar 9, 2026Service degradation affecting Support ChatThis incident has been resolved.39 minResolved
Mar 6, 2026Service Degradation for Billing DataThis incident has been resolved.3h 11mResolved
Mar 4, 2026Service degradation affecting embedded data.This incident has been resolved.18 minResolved
Feb 18, 2026Service Degradation Affecting the ThousandEyes Web ApplicationThis incident has been resolved.5 minResolved
Feb 5, 2026Issues with Endpoint Agents NPCAP 1.86We have released fix version 2.31.1, which rolls back Npcap to version 1.85. The Npcap team has confirmed that version 1.85 does not contain the regression responsible for the recent issue. This issue impacted Windows…0 minResolved
Feb 2, 2026Delays ingesting data for multiple featuresThe Incident is now resolved1 minResolved
Jan 29, 2026Service Degradation Affecting WAN InsightsThis incident has been resolved3h 1mResolved
Jan 28, 2026Filters in Path visualisation view not workingThis incident has been resolved.10 minResolved
Jan 27, 2026Service Degradation Affecting Endpoint Scheduled testsThis incident has been resolved1h 40mResolved

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How to Read This ThousandEyes Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ThousandEyes acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ThousandEyes outage in this window ran 64d 3h, against a mean recovery of 1d 5h. If you depend on ThousandEyes in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.