Is Tickaroo Liveblog Down?

**Resolved** Hi, The incident has been fully resolved. The service disruption was caused by an upstream outage affecting **AWS CloudFront**, which impacted the delivery of parts of the Tickaroo platform. To minimize customer impact, our engineering team implemented a temporary workaround that restored service while the AWS incident was still ongoing. AWS has since fully resolved the underlying issue, and our services continue to operate normally. We apologize for the disruption and thank all customers for their patience and understanding. Yours, Team Tickaroo --- [2026-07-16T11:20:10.091+02:00] (resolved) The service has been restored. We implemented a workaround to mitigate the impact of the AWS CloudFront incident, and all Tickaroo services are operating normally again. We will continue to monitor the situation closely while AWS works to fully resolve the underlying issue. There may still be intermittent service disruptions while the underlying AWS issue remains unresolved. We apologize for the disruption and thank you for your patience. --- [2026-07-16T10:58:13.767+02:00] (identified) AWS has confirmed an ongoing issue affecting Amazon CloudFront, which is impacting parts of the Tickaroo Liveblog platform. Our engineering team is actively monitoring the situation and will restore normal service as soon as the upstream issue has been resolved. For more information - AWS Health Dashboard: https://health.aws.amazon.com/health/status#openIssuesCategory We will continue to provide updates as more information becomes available. --- [2026-07-16T10:36:32.966+02:00] (identified) Current indications suggest that the issue is related to an outage affecting AWS CloudFront. Our engineering team is actively monitoring the situation and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. --- [2026-07-16T10:27:35.782+02:00] (investigating) We are continuing to investigate this issue. --- [2026-07-16T10:06:33.899+02:00] (investigating) We are currently investigating an issue affecting parts of the Tickaroo Liveblog platform. Some users may experience service disruptions or degraded performance. Our engineering team is actively working to identify the root cause and restore normal operation as quickly as possible. We will provide further updates as soon as more information becomes available.

The scheduled maintenance has been completed. --- [2026-06-24T07:30:12.639+02:00] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-06-23T19:18:51.955+02:00] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-06-17T11:48:13.793+02:00] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-06-17T11:46:07.764+02:00] (scheduled) We are making the bots Tickaroo uses on your behalf easier to identify and allowlist. What's changing? Requests generated by Tickaroo for: - Link previews - Content/media imports (including RSS) - Webhook deliveries will now use dedicated User-Agent strings instead of a generic User-Agent: Tickaroo-LinkPreview/1.0 Tickaroo-ContentFetcher/1.0 Tickaroo-Webhook/1.0 A full reference can be found here: https://www.tickaroo.com/bot Do I need to take action? If you allowlist Tickaroo by IP address, no action is required. If you filter or allowlist Tickaroo traffic by User-Agent, please update your firewall/WAF rules to recognize the new Tickaroo-* User-Agents. Previously used generic User-Agents will be deprecated. No other changes to Tickaroo functionality are expected. Questions or help with allowlisting? Contact us at support@tickaroo.com.

The scheduled maintenance has been completed. --- [2026-06-01T06:00:10.383+02:00] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-05-27T09:18:40.096+02:00] (scheduled) We will be performing scheduled maintenance to upgrade our authentication infrastructure and transition to a new login provider (Descope). No downtime is expected, and all Tickaroo services, embedded liveblogs, APIs, and editorial interfaces are expected to remain fully operational during the maintenance window. This maintenance is part of our ongoing efforts to further improve the security, reliability, and scalability of our platform.