Is Timely Limited Down?

Good news! Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience! If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. --- [2026-08-11T21:54:51.841+12:00] (monitoring) Our upstream provider has applied a fix. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues? Please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. --- [2026-08-11T21:08:34.114+12:00] (identified) We have identified that our upstream provider is having an outage that affected our services. We are monitoring the situation and will have another update after 30 mins. --- [2026-08-11T21:04:26.041+12:00] (investigating) Background services affecting our sync services, email, and sms sending. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly. Hang tight - we’ll provide updates here every 30 minutes.

Good news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused. --- [2026-07-29T13:27:30.701+12:00] (monitoring) We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. --- [2026-07-29T13:18:02.151+12:00] (identified) We are continuing to work on a fix for this issue. --- [2026-07-29T13:17:54.161+12:00] (identified) As of 12:53pm, Timely is experiencing unexpected challenges, which means the several areas of applications are not working. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist. Hang tight - we’ll provide updates here within the next 30 minutes once we have more information

We see all services operating within normal expectations and our infrastructure provider has resolved the faults on their platform as well. We appreciate all our customers' understanding over the course of this event. --- [2026-07-24T06:49:16.662+12:00] (monitoring) Our infrastructure provider has advised that a mitigation has been rolled out and we're seeing Timely's performance returning to a good state. We will continue to monitor performance in the interim, but expect all services should be in a reliable state now. --- [2026-07-24T05:46:16.038+12:00] (identified) Our infrastructure provider has confirmed a significant network outage affecting some Timely resources, and which will be affecting the responsiveness and performance of the application. We will continue to monitor this event and provide updates here as they become available. --- [2026-07-24T04:47:09.566+12:00] (investigating) Timely is aware of a network issue where some customers may experience slow or unavailable results when loading the application. We are aware of a fault with our infrastructure provider that may be a contributing factor and are investigating the issue. We will continue to provide additional information as it becomes available