Timely Limited Outage History
26 incidents recorded over the last 365 days, 20 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Timely Limited Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 26, 2026 | Customer ImagesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 15, 2026 | Error responses on main website showing high delayWe have identified a service related to image resizing that had become stuck and was delaying responses to our back-end services. | 37 min | Resolved |
| Oct 4, 2026 | Customer Photos, Documents and Consultation FormsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 28, 2026 | Live calendarThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 23, 2026 | Timely Reports UnavailableGood news, the issue with Reporting service is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach… | 45 min | Resolved |
| Aug 11, 2026 | Partial outage in Timely applicationsGood news! Normal service has been resumed and delayed messages are in the process of being sent. Thanks for your patience! If you notice something seems off, or you have further questions, our support team is always… | 3h 3m | Resolved |
| Jul 29, 2026 | Timely web application outagesGood news, the issue around Timely application is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you… | 25 min | Resolved |
| Jul 23, 2026 | Inconsistent Application AvailabilityWe see all services operating within normal expectations and our infrastructure provider has resolved the faults on their platform as well. We appreciate all our customers' understanding over the course of this event. | 3h 34m | Resolved |
| Jun 23, 2026 | Marketing website major functionalities not loadingGood news, the issue with Timely marketing website is now resolved and everything should be working as expected! | 14 min | Resolved |
| May 26, 2026 | Marketing Website DownThis incident has been resolved. | 19 min | Resolved |
| May 17, 2026 | Reporting Service System UpgradesThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| May 4, 2026 | Xero sync delaysGood news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation. If you notice something seems off, or you have further… | 1h 50m | Resolved |
| May 3, 2026 | Service Bus MigrationThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 23, 2026 | Timely applications have unexpected challengesGood news, the outage in Timely applications is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you… | 38 min | Resolved |
| Apr 12, 2026 | Timely is experiencing 2FA issues on the iOS appThis incident has been resolved. | 38 min | Resolved |
| Apr 12, 2026 | Scheduled Platform UpgradeThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Apr 9, 2026 | Degraded performance in Timely applicationsGood news, the issue of degraded performance for some customers is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to… | 23 min | Resolved |
| Apr 9, 2026 | Inconsistent Application AvailabilityThis was an internal configuration issue and had no impact on Timely customers. | 11 min | Resolved |
| Mar 30, 2026 | Slow or unresponsive invoicing workflowsThe change to address this fault has been successfully applied. | 19h 23m | Resolved |
| Feb 9, 2026 | Data syncing from Timely to third parties was delayed for up to four hoursWe're experiencing an issue with our Data synchronization. Data syncing from Timely to third party will experience a delay, that will include: GoogleContacts Zapier Xero GoogleCalendar MailChimp QuickBooks Salseforce | 12h 0m | Resolved |
| Feb 8, 2026 | Timely iOS app degraded for some customersGood news, the login issue for a small portion of our iOS (iPhone/iPad) users is now resolved and everything should be working as expected! We know disruptions like this can be frustrating, and we appreciate your… | 189h 15m | Resolved |
| Feb 5, 2026 | Login page availabilityThis incident has been resolved. | 1h 2m | Resolved |
| Jan 28, 2026 | Timely live chat is experiencing issuesTickets and chats are now loading and refreshing ok. | 18h 6m | Resolved |
| Dec 5, 2025 | Timely outageOur web provider Cloudflare appears to have gone down and took Timely with it for a period of 23 minutes, from 9:48pm NZT to 10:11pm NZT. We're investigating and will follow up with Cloudflare. This will have effected… | 0 min | Resolved |
| Nov 20, 2025 | Updating staff with third party integrations failingWe are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from… | 42 min | Resolved |
| Nov 18, 2025 | Cloudflare outageThis incident has been resolved. | 10h 36m | Resolved |
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How to Read This Timely Limited Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Timely Limited acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Timely Limited outage in this window ran 7d 21h, against a mean recovery of 10h 26m. If you depend on Timely Limited in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.