Tray.ai Outage History

37 incidents recorded over the last 365 days, 22 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Tray.ai status100.00% uptime history

Every Recorded Tray.ai Incident

Tray.ai incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 19, 2026Degraded Application Performance - Helix DeploymentsBetween 16:50 and 17:30 UTC, some users may have experienced failures when deploying Helix projects. Deployments failed with an "Internal server error" (HTTP 500), but existing live deployments were unaffected. The…0 minResolved
Oct 17, 2026Degraded Application PerformanceBetween 13:15 and 13:40 UTC, some users in the US region may have experienced workflow execution delays of up to 30 minutes. All executions have since been processed, and no data was lost. We apologize for any…0 minResolved
Sep 30, 2026Degraded Application Performance - Send Email ConnectorThis incident has been resolved.1h 21mResolved
Sep 9, 2026Scheduled Maintenance - Login Services EUThe scheduled maintenance has been completed. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.2h 0mScheduled
Sep 8, 2026Scheduled Maintenance - Login Services APThe scheduled maintenance has been completed. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.2h 0mScheduled
Sep 7, 2026Scheduled Maintenance - Login Services USThe scheduled maintenance has been completed. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.2h 0mScheduled
Aug 10, 2026Billing and Usage Temporarily UnavailableDue to a degradation of application performance, the Billing and Usage page was temporarily unavailable for all regions between approximately 11:00 UTC and 19:00 UTC. Billing and usage has been restored to normal…-506 minResolved
Jul 16, 2026Issues Logging into Tray ApplicationThis incident has been resolved and login is now working as expected. Thank you for your patience. If you have any further questions, please feel free to reach out to support@tray.ai.2h 42mResolved
Jul 13, 2026Degraded Application PerformanceOn July 13, 2026, from 15:20 to 19:36 UTC, Gmail authentications within the US region may have encountered token refresh retries that eventually succeeded. The impact was isolated to two customers and we have reached…2h 53mResolved
Jul 2, 2026Scheduled Trigger Degraded PerformanceThis incident has now been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to…45 minResolved
Jun 29, 2026Scheduled Maintenance - Script Connector v3.3 - USThe scheduled maintenance on Monday, 29th of June 2026 10:00 to 12:00 BST (29th of June 02:00 to 04:00 PDT, 29th of June 19:00 to 21:00 AEST) has been cancelled. Following the completion of the Script Connector v3.3…2h 0mScheduled
Jun 22, 2026Scheduled Maintenance - Script Connector v3.3 - USThe scheduled maintenance on Monday, 22nd of June 2026 10:00 and 12:00 BST(22nd of June 02:00 to 04:00 PDT, 22nd of June 19:00 to 21:00 AEST) has been postponed. We apologise for any inconvenience this change may cause…2h 0mScheduled
Jun 18, 2026Degraded Application Performance - Project VersionsThis incident has been resolved.0 minResolved
Jun 18, 2026Scheduled Maintenance - Salesforce OAuth Security Controls UpdateAll configuration changes have been applied successfully. The maintenance window is now complete. If you have any questions or concerns, please reach out to us at support@tray.ai.4h 0mScheduled
Jun 16, 2026Scheduled Maintenance - Script Connector v3.3 - EUThe scheduled maintenance has been completed.2h 0mScheduled
Jun 15, 2026Scheduled Maintenance - Script Connector v3.3 - APThe scheduled maintenance has been completed.2h 0mScheduled
Jun 12, 2026Degraded Application Performance - Salesforce ConnectorOn 6 June 2026, some customers experienced Salesforce authentication failures, causing workflow disruptions. This was due to a 30-day refresh token TTL introduced on 7 May 2026 to meet new Salesforce security…-9029 minResolved
Jun 3, 2026Degraded Application Performance Creating Data Tables and Vector TablesThere was a span of about 10 to 15 minutes where customers may have experienced slowness or failures when creating or importing Data Tables or Vector Tables in Tray. Our engineering team has identified the root cause…-67 minResolved
May 28, 2026Scheduled MaintenanceThe scheduled maintenance has been completed for all regions. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai. Thank you for your patience and…4h 30mScheduled
May 21, 2026Scheduled MaintenanceThe scheduled maintenance on Thursday, 21st May 2026 08:30 to 10:00 BST (21st May 00:30 to 02:00 PT, 21st May 17:30 to 19:00 AEDT) has been postponed. We apologise for any inconvenience this change may cause and…1h 30mScheduled
May 8, 2026Degraded Application PerformanceThis incident has been resolved.1h 45mResolved
May 7, 2026Degraded Application PerformanceFrom May 7, 2026 14:00 - 16:00 UTC, some customers may have experienced Salesforce authentication issues, including failures refreshing OAuth tokens and intermittent authentication errors when creating or…0 minResolved
Apr 28, 2026Degradation in Service Causing Webhook Requests to TimeoutThere was a degradation in service that caused a small number of requests to Tray webhook workflow endpoints to timeout or return a 504 status. Workflows in the Tray platform will complete successfully even though…0 minResolved
Feb 20, 2026Degraded Application PerformanceFrom February 20, 2026 17:41 - 18:30 UTC, US Instance customers may have experienced delays and retries in executions and authentication flows. This incident has now been resolved and all our systems are…0 minResolved
Feb 18, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jan 15, 2026Office 365 Authentication IssueThis incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to…1h 21mResolved
Jan 6, 2026Degraded Performance - Merlin Agent BuilderBetween 10:08 AM UTC and 10:49 AM UTC, some users may have encountered errors when using the Tray Native AI model within Merlin Agent Builder workflows. Other models were unaffected. The issue has been resolved, and…0 minResolved
Jan 5, 2026AP Region -- Degraded Performance of Merlin Agent workflowsBetween 05:00 - 05:55 UTC, AP Instance customers may have noticed errors in Merlin Agent workflows. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please…18 minResolved
Dec 24, 2025Degraded Application PerformanceThis incident has been resolved.11h 44mResolved
Dec 17, 2025Degraded Application PerformanceBetween 16:05-17:30 UTC, US Instance customers may have noticed log streaming logs were delayed and there may have been duplicate logs sent, however no logs were lost. We apologise for any inconvenience this incident…2h 6mResolved
Dec 4, 2025Degraded Application PerformanceThis incident has been resolved.1h 0mResolved
Nov 25, 2025Workflow Execution and CAPI Performance DegradedThe incident is resolved and executions should be returned to normal. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please…59 minResolved
Nov 11, 2025Scheduled Maintenance USThe scheduled maintenance has been completed. If you have any questions, or would like to get in touch about anything at all, please drop us a line at support@tray.ai.3h 0mScheduled
Nov 10, 2025Send Email Connector Degraded PerformanceThis incident is resolved, users are now able to receive password reset, new user invites and notification emails. We also recommend any users still using the older version of Send Email connector to upgrade to the…18h 45mResolved
Nov 10, 2025Scheduled Maintenance - CSV EditorThe scheduled maintenance has been completed for all regions. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.4h 0mScheduled
Nov 7, 2025Scheduled Maintenance EUThe scheduled maintenance has been completed.3h 0mScheduled
Nov 6, 2025Scheduled Maintenance APThe scheduled maintenance has been completed.3h 0mScheduled

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How to Read This Tray.ai Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Tray.ai acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Tray.ai outage in this window ran 18h 45m, against a mean recovery of 2h 29m. If you depend on Tray.ai in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.