Is Tray.ai Down?

Due to a degradation of application performance, the Billing and Usage page was temporarily unavailable for all regions between approximately 11:00 UTC and 19:00 UTC. Billing and usage has been restored to normal functionality. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding.

This incident has been resolved and login is now working as expected. Thank you for your patience. If you have any further questions, please feel free to reach out to support@tray.ai. --- [2026-07-16T15:33:47.990+01:00] (monitoring) We've applied a fix and login should now be working as expected. We're monitoring the situation closely to ensure the issue is fully resolved. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai. --- [2026-07-16T14:48:37.201+01:00] (identified) Our engineering team is continuing to work on a fix. In the meantime, affected users can log in via the alternative login page for their region as a workaround: US: https://app.tray.io/v2/login EU: https://app.eu1.tray.io/v2/login AP: https://app.ap1.tray.io/v2/login We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai. --- [2026-07-16T13:28:46.380+01:00] (identified) We've identified the cause of the issue. Our engineering team is working on a fix and we'll provide a further update shortly. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai. --- [2026-07-16T13:06:53.397+01:00] (investigating) We're currently investigating an issue affecting login for users logging in via email verification. Our engineering team is looking into it and working to restore normal service as quickly as possible. We apologise for any inconvenience. If you have any questions in the meantime, please feel free to reach out to support@tray.ai.

On July 13, 2026, from 15:20 to 19:36 UTC, Gmail authentications within the US region may have encountered token refresh retries that eventually succeeded. The impact was isolated to two customers and we have reached out to those customers. If you did not receive a message related to this incident, your organization should not have been affected. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. --- [2026-07-13T22:55:00.740+01:00] (identified) During the investigation, we isolated the impact couple of customers and reached out to those customers. If you did not receive a message from us related to this incident, it is highly unlikely that your organization was impacted by this incident. We have a identified the potential cause and are continuing to investigate. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai. Thank you for your patience and understanding. --- [2026-07-13T22:01:07.005+01:00] (investigating) Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause. --- [2026-07-13T20:39:08.761+01:00] (investigating) On July 13, 2026, starting at 15:20 UTC, Gmail authentications within the US region may encounter retries when refreshing the token, but should eventually succeed. We are currently investigating. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to reach out to support@tray.ai.