Is True IP Solutions Down?

This incident has been resolved. --- [2026-11-04T19:44:51.940-05:00] (monitoring) We have worked with the data center to identify the faulty path and reroute traffic accordingly. At this time we're not seeing any latency or packet loss to or from the Atlanta and Dallas data centers. We will continue to monitor the path to ensure continued smooth operation. If you are still having issues with phone service, please reach out to our on-call support team at (855) 878-8477 or https://support.trueipsolutions.com. Thank you, True IP Solutions --- [2026-11-04T15:39:17.835-05:00] (investigating) We are currently investigating an issue causing intermittent packet loss to and from our servers in the Atlanta, Ga and Dallas, Tx data centers. This is causing some degraded audio and registration sync delays between these two servers. If you're experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com and we will work with you to reroute your traffic. Please stay tuned for further updates. Thank you, True IP Solutions

We've received confirmation that traffic should resume at normal latency. --- [2026-09-18T16:20:43.820-04:00] (investigating) We are currently investigating elevated latency between servers in our cluster and our server in Dallas. This increased latency is affecting synchronization between the affected systems. Our team has contacted the Dallas data center to review network routing and identify the cause of the increased latency. We will continue to monitor the situation and provide another update as soon as the issue subsides or additional information becomes available. We appreciate your patience while we work to resolve this issue.

The route between the two data centers has been consistently reliable for the couple of hours, with no packet loss or excessive latency. We consider this issue to be resolved at this time, however if you are experiencing any issues please reach out to our support team for assistance. Thank you, True IP Solutions (855) 878-8477 --- [2026-08-31T12:44:58.056-04:00] (monitoring) We have identified the downstream router that was causing the packet loss and rerouted traffic to compensate. All queued data has synced between servers at this time. We will continue to monitor the adjusted route. Thank you, True IP Solutions (855) 878-8477 --- [2026-08-31T11:22:04.871-04:00] (investigating) We are currently investigating intermittent packet loss (<5%) between the Atlanta, GA and MCNC data centers. So far this only appears to be affecting some realtime data syncing, such as BLF presence or MWI, as well as delays accessing some device profiles from the portal. We are working with the data centers to correct the packet loss as quickly as possible. Please contact support with any issues or concerns. Thank you, True IP Solutions support@trueipsolutions.com (855) 878-8477

On Wednesday, November 18th, from 11:00PM to 2:00AM ET we will be installing software updates to the voice servers. These updates include a series of bug fixes and feature enhancements, including a patch to correct a bug which caused a user's voicemail-to-email delivery method to be changed to "Send with hyperlink" under certain conditions. There may be a brief service outage during this window but we do not anticipate it lasting more than a couple of minutes. Once upgrades are finished please log out of the Manger's Portal and back in to ensure you're running the latest version available. If you have any questions or concerns please don't hesitate to reach out to our support team by phone at (855) 878-8477 or by email at support@trueipsolutions.com. Thank you, True IP Solutions