TrueCommerce Outage History

31 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live TrueCommerce status100.00% uptime history

Every Recorded TrueCommerce Incident

TrueCommerce incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 8, 2026TrueCommerce MaintenanceStarting at 9:00 p.m. ET on Saturday, November 7, 2026 and ending by 2:00 a.m. ET on Sunday, November 8, 2026, scheduled maintenance will be conducted as part of our commitment to ensure the reliability and security of…5h 0mScheduled
Nov 3, 2026Action may be needed: B2BGateway NetSuite transactions on 11/3/2026, 9:00 AM to 12:00 PM ETOn November 3rd, 2026, between 9:00 AM and 12:00 PM ET, an issue with the B2BGateway NetSuite integration prevented us from querying transactions from NetSuite. Your account uses this integration, so some of your…0 minResolved
Oct 28, 2026TC Home (ECU) Product Notice - Important UpdateMaintenance Complete We’re pleased to share that the maintenance window has closed and the issue affecting retailer users has been resolved. Thank you for your patience and understanding while we worked to restore the…3h 26mResolved
Oct 24, 2026TrueCommerce Foundry MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 24, 2026B2BGateway Website MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 14, 2026Transaction Manager - Local Integration Service connectivity incidentThis incident has been resolved.23 minResolved
Oct 3, 2026B2BGateway Certificate MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 27, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Sep 12, 2026TrueCommerce Foundry MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Aug 30, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Aug 9, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.6h 0mScheduled
Jul 18, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Jun 28, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Jun 1, 2026TLS Connectivity IssuesSummary: Following planned infrastructure maintenance, a configuration change to our secure communication protocols resulted in connectivity issues for a subset of customers using legacy encryption methods. Affected…0 minResolved
May 31, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
May 16, 2026TrueCommerce Foundry MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
May 10, 2026Scheduled Maintenance for B2BGateway PlatformThe scheduled maintenance has been completed.3h 0mScheduled
May 4, 2026B2BGateway Email Server IP BlockedProofpoint has removed the block on our IP 74.118.73.43.26h 1mResolved
May 3, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Apr 30, 2026Scheduled Maintenance for TrueCommerce Home (ecUtopia)The scheduled maintenance has been completed. For any production inquiries, TrueCommerce Home's Support team can be reached at: SD-Support@truecommerce.com or 858-634-50551h 0mScheduled
Mar 29, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Mar 8, 2026Truecommerce Home Service Notice: Processing Delay ResolvedFollowing the completion of TrueCommerce’s scheduled monthly maintenance, we identified a processing delay affecting TrueCommerce Home on March 8th, 2026. The delay occurred between 7:45 AM ET and 11:00 AM ET and has…0 minResolved
Mar 8, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Feb 27, 2026TrueCommerce Home - Transaction latencyThis incident has been resolved.1h 27mResolved
Feb 21, 2026TrueCommerce Foundry MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 8, 2026TrueCommerce MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Jan 6, 2026Pack & Ship shipping services encountering blocking error preventing shipping.We have recycled the appropriate services and verified with customers the application is now fully restored. We are actively working with engineering team to prevent in the future.1h 3mResolved
Jan 5, 2026Outbound Transaction Manager file integration importThis incident is resolved.2h 20mResolved
Dec 17, 2025TrueCommerce Home (ecUtopia) Product UpdateThe scheduled maintenance has been completed.1h 0mScheduled
Dec 2, 2025Transaction Manager Intermittent IssuesThis incident has been marked as resolved following a period of monitoring. No impact to transaction processing was observed. The issue was resolved on Tuesday, December 2nd at 9:40 AM EST.2h 37mResolved
Nov 21, 2025TrueCommerce Home (ecUtopia) Product UpdateThe scheduled maintenance has been completed.1h 30mScheduled

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How to Read This TrueCommerce Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before TrueCommerce acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single TrueCommerce outage in this window ran 1d 2h, against a mean recovery of 3h 31m. If you depend on TrueCommerce in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.