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Is TrueCommerce Down?

SaaSLive status, outages, and incident history

No. TrueCommerce is up right now.

Every monitored TrueCommerce system is operational as of November 10, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · every 60s

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Official TrueCommerce status page
How we know: the official TrueCommerce status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

TrueCommerce Status Summary

As of 00:47 UTC on 10 November 2026, TrueCommerce is operational. PulsAPI checked TrueCommerce's official status page and found 18 of 18 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for TrueCommerce, counting degraded performance as up. The latest incident, "Action may be needed: B2BGateway NetSuite transactions on 11/3/2026, 9:00 AM to 12:00 PM ET", was on Nov 3, 2026 and lasted 0 min.

Cite as: PulsAPI, “TrueCommerce status”, checked 10 November 2026, 00:47 UTC. https://www.pulsapi.com/services/truecommerce

TrueCommerce Component Status

The main TrueCommerce systems on this page. All 18 are operational right now.

18operational
Channel Integrations » Amazon Marketplace
Operational
Channel Integrations » Magento
Operational
Channel Integrations » Online Marketplaces
Operational

15 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Channel Integrations » Shopify, Channel Integrations » WooCommerce, Foundry Applications » Data Hub, Foundry Applications » Pack & Ship, Foundry Applications » Pulse, Foundry Applications » Transaction Manager, Foundry Applications » Unified Commerce Hub, Platforms » Integration Mapping Tool, Platforms » Scheduler, Platforms » TrueCommerce B2B Integrator, Platforms » TrueCommerce B2B Warehouse Support Site, Platforms » TrueCommerce Home, and 3 more.

See all of them free

Component statuses may change independently during partial outages.

Recent TrueCommerce Outages & Incidents

Incident history from the official TrueCommerce status page, including resolution updates.

Action may be needed: B2BGateway NetSuite transactions on 11/3/2026, 9:00 AM to 12:00 PM ETResolved Nov 3, 2026 · 0 minResolved

On November 3rd, 2026, between 9:00 AM and 12:00 PM ET, an issue with the B2BGateway NetSuite integration prevented us from querying transactions from NetSuite. Your account uses this integration, so some of your documents may not have been sent during that window. The issue is now resolved, and we apologize for the disruption. Please check your Transaction Report for that window to confirm all expected documents were sent. To resend any missing documents, go to Client Portal → Integration → Query Tool: Query Type: Select the affected document type. Process As EDI: Select the matching outbound EDI document type. Input Specific Transaction IDs: Enter the document number(s). Select Run Query. Please resubmit only documents that are missing from your Transaction Report, so your trading partners don’t receive duplicates. After you submit, check your Transaction Report again to confirm the documents went through. If you need help, create a Support ticket in the Portal or call Support at 888.430.4489.

TC Home (ECU) Product Notice - Important UpdateResolved Oct 28, 2026 · 3h 26mResolved

Maintenance Complete We’re pleased to share that the maintenance window has closed and the issue affecting retailer users has been resolved. Thank you for your patience and understanding while we worked to restore the expected functionality. Please reach out to our support team at SD-Support@truecommerce.com should you have any questions. Thank you, TrueCommerce Home --- [2026-10-28T15:44:42.122-04:00] (identified) The TC Home (ECU) Portal will undergo maintenance today at 4 PM EST. Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance. Please consider this as a 15 minute warning before the website will become unavailable. A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again. --- [2026-10-28T14:02:40.301-04:00] (identified) The release window has been scheduled today 10/28 at 4:00 PM EST, for a duration of 30 minutes. During this time, the TC Home (ECU) portal will be down for maintenance; Connectivity and processing will not be impacted; EDI documents will continue to transfer without issue while the website is undergoing maintenance. A notice will be sent once the maintenance window has closed and the TC Home (ECU) Portal is available once again. --- [2026-10-28T12:58:49.756-04:00] (identified) We identified an issue following our latest release that is impacting the Document Management Search function for retailer users. The TC Home team is working to resolve the issue, which will require an additional release. An update will be sent once the release window has been scheduled. We apologize for the inconvenience and appreciate your patience.

Transaction Manager - Local Integration Service connectivity incidentResolved Oct 14, 2026 · 23 minResolved

This incident has been resolved. --- [2026-10-14T12:00:19.460-04:00] (monitoring) A fix has been implemented and the team is monitoring. --- [2026-10-14T11:46:17.606-04:00] (investigating) We are aware of connectivity issues affecting Transaction Manager for customers using the local integration service. Our team is actively investigating and working toward a resolution. We will share an update as soon as more information is available.

TrueCommerce Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a TrueCommerce incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 12100.00% average · 4 days with incidentsNov 10

Going further back: TrueCommerce uptime by month and every recorded TrueCommerce outage.

Live TrueCommerce Outage Reports

Problems reported by engineers using TrueCommerce. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No TrueCommerce problems reported yet.

Something wrong with TrueCommerce on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About TrueCommerce

Is TrueCommerce down? TrueCommerce reports live availability for 22 components at status.truecommerce.com, among them Transaction Manager, TrueCommerce TCNet AS2 and Amazon Marketplace. Track TrueCommerce outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured TrueCommerce uptime at 100.00%. Response times, incident history, and SLA tracking for TrueCommerce are available on the PulsAPI dashboard.

TrueCommerce Status FAQ

Is TrueCommerce down right now?

The verdict at the top of this page comes from the latest poll of the official TrueCommerce status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if TrueCommerce is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until TrueCommerce recovers.

How do I check TrueCommerce uptime history?

PulsAPI tracks TrueCommerce uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever TrueCommerce changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect TrueCommerce outages?

PulsAPI reads the official TrueCommerce status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual TrueCommerce components?

Yes. PulsAPI monitors 18 individual TrueCommerce components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when TrueCommerce goes down?

Yes. Create a free account and subscribe to TrueCommerce: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with TrueCommerce to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot TrueCommerce problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor TrueCommerce?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so TrueCommerce plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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