Trust Payments Outage History
10 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Trust Payments Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 20, 2026 | INC-256 POS Transaction Processing IssuesPlease be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not… | 5h 56m | Resolved |
| Sep 15, 2026 | Settlement Delays - POS TransactionsPlease be advised that the issue impacting bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST has now been resolved. Funds for these transactions have been… | 23h 27m | Resolved |
| Sep 3, 2026 | 3DS - Issue with Mastercard AuthenticationsWe have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard. | 14h 44m | Resolved |
| Jul 15, 2026 | 3DS - Issue resolved with Mastercard AuthenticationsPlease be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not… | 49 min | Resolved |
| May 19, 2026 | Acquiring - EUR Settlement DelaysPlease be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support… | 25h 13m | Resolved |
| Apr 24, 2026 | POS Declines - ResolvedPlease be advised that the issue impacting POS transaction processing has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact… | 1h 45m | Resolved |
| Apr 20, 2026 | Resolved : Acquiring - Settlement DelaysPlease be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support… | 21h 25m | Resolved |
| Mar 13, 2026 | Acquiring Settlement DelaysPlease be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support… | 3h 47m | Resolved |
| Mar 13, 2026 | Data and Reporting delaysPlease be advised that the issue impacting MyST/Portal and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience… | 8h 25m | Resolved |
| Mar 10, 2026 | INC-224 Portal ServicesPlease be advised that the issue impacting Portal has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via… | 9 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Trust Payments incident opens instead, at the point where knowing still changes what you do.
Free, no password, no card. Unsubscribe in one click.
How to Read This Trust Payments Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Trust Payments acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Trust Payments outage in this window ran 1d 1h, against a mean recovery of 10h 34m. If you depend on Trust Payments in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.