Trust Payments logo

Is Trust Payments Down?

FinTech & PaymentsLive status, outages, and incident history

No. Trust Payments is up right now.

Every monitored Trust Payments system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked just nowLive · every 60s

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Official Trust Payments status page
How we know: the official Trust Payments status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Trust Payments Status Summary

As of 21:08 UTC on 9 November 2026, Trust Payments is operational. PulsAPI checked Trust Payments's official status page and found 21 of 21 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Trust Payments, counting degraded performance as up. The latest incident, "INC-256 POS Transaction Processing Issues", was on Oct 20, 2026 and lasted 5h 56m.

Cite as: PulsAPI, “Trust Payments status”, checked 9 November 2026, 21:08 UTC. https://www.pulsapi.com/services/trust-payments

Trust Payments Component Status

The main Trust Payments systems on this page. All 21 are operational right now.

21operational
3DS Services » 3DS API
Operational
3DS Services » EMV 3DS
Operational
Acquiring
Operational

18 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Merchant Payment Accounts, Portal & Data Services » CryptoMetrix, Portal & Data Services » MyST, Portal & Data Services » Portal, Portal & Data Services » Tru Insight, POS Payments » POS, POS Payments » SmartPOS, POS Payments » SoftPOS, TRU Connect Payment Gateway » Account to Account Payments, TRU Connect Payment Gateway » Alternative Payments, TRU Connect Payment Gateway » API, TRU Connect Payment Gateway » Original Credit Transactions, and 6 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Trust Payments Outages & Incidents

Incident history from the official Trust Payments status page, including resolution updates.

INC-256 POS Transaction Processing IssuesResolved Oct 20, 2026 · 5h 56mResolved

Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team --- [2026-10-20T12:46:10.058Z] (monitoring) Please be advised that processing has normalised and our team is closely monitoring to ensure complete stability and reliability. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team --- [2026-10-20T08:56:01.848Z] (investigating) Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Settlement Delays - POS TransactionsResolved Sep 15, 2026 · 23h 27mResolved

Please be advised that the issue impacting bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST has now been resolved. Funds for these transactions have been processed and merchants will receive these today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team --- [2026-09-15T08:48:53.650Z] (monitoring) Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST. Funds for these transactions will be delayed by 24 hours. All other transactions from 14th September will be processed and settlement payments made as normal. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

3DS - Issue with Mastercard AuthenticationsResolved Sep 3, 2026 · 14h 44mResolved

We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard. --- [2026-09-03T19:11:26.255Z] (monitoring) Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates. The Trust Payments NOC team continue to monitor the situation. --- [2026-09-03T16:10:51.508Z] (identified) Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Trust Payments Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Trust Payments incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 5 days with incidentsNov 9

Going further back: Trust Payments uptime by month and every recorded Trust Payments outage.

Live Trust Payments Outage Reports

Problems reported by engineers using Trust Payments. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Trust Payments problems reported yet.

Something wrong with Trust Payments on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Trust Payments

Is Trust Payments down? Trust Payments reports live availability for 26 components at status.trustpayments.com, among them Payment Pages, POS and TRU Connect Payment Gateway. Track Trust Payments outages, degradations and past incidents here, with uptime history and alerts across your payments and fintech stack.

Over the past 30 days, PulsAPI has measured Trust Payments uptime at 100.00%. Response times, incident history, and SLA tracking for Trust Payments are available on the PulsAPI dashboard.

Trust Payments Status FAQ

Is Trust Payments down right now?

The verdict at the top of this page comes from the latest poll of the official Trust Payments status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Trust Payments is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Trust Payments recovers.

How do I check Trust Payments uptime history?

PulsAPI tracks Trust Payments uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Trust Payments changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Trust Payments outages?

PulsAPI reads the official Trust Payments status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Trust Payments components?

Yes. PulsAPI monitors 21 individual Trust Payments components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Trust Payments goes down?

Yes. Create a free account and subscribe to Trust Payments: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Trust Payments to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Trust Payments problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Trust Payments?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Trust Payments plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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