TwelveLabs Outage History
57 incidents recorded over the last 365 days, 56 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded TwelveLabs Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 5, 2026 | Slower processing for Marengo 3.0 and Marengo 3.5Update: Marengo 3.5 is also affected. Since November 4, Marengo 3.5 has less GPU capacity than usual. Marengo 3.5 embedding and video indexing requests can be slower than usual, and some requests can fail for short… | — | Investigating |
| Nov 4, 2026 | Some API features are experiencing issuesUpdate: this is a summary of all related issues on November 3 and 4, 2026. Times are in PST. What happened: The Marengo 3.0 and Marengo 3.5 embedding models lost GPU capacity, and we could not add capacity quickly. At… | 0 min | Resolved |
| Nov 4, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 10 min | Resolved |
| Nov 4, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 16 min | Resolved |
| Nov 4, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 39 min | Resolved |
| Nov 4, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 2 min | Resolved |
| Nov 4, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 15 min | Resolved |
| Nov 4, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 0 min | Resolved |
| Nov 4, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 1 min | Resolved |
| Nov 4, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 19 min | Resolved |
| Nov 4, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 8 min | Resolved |
| Nov 3, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 8 min | Resolved |
| Nov 3, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 12 min | Resolved |
| Oct 29, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 1 min | Resolved |
| Oct 29, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 0 min | Resolved |
| Oct 29, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 14 min | Resolved |
| Oct 27, 2026 | Some Jockey API features are experiencing issuesAll affected API features have recovered. | 43 min | Resolved |
| Oct 26, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 41 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 0 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 29 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 2 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 5 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 6 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 5 min | Resolved |
| Oct 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 3 min | Resolved |
| Sep 24, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 41 min | Resolved |
| Sep 17, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 2 min | Resolved |
| Sep 17, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 8 min | Resolved |
| Sep 17, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 14 min | Resolved |
| Sep 17, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 1 min | Resolved |
| Sep 17, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 10 min | Resolved |
| Sep 16, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 1h 39m | Resolved |
| Sep 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 4 min | Resolved |
| Sep 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 2h 44m | Resolved |
| Sep 8, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 35 min | Resolved |
| Sep 3, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 52 min | Resolved |
| Aug 25, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 1h 48m | Resolved |
| Aug 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 2 min | Resolved |
| Aug 7, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 5 min | Resolved |
| Jul 30, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 1h 15m | Resolved |
| Jul 29, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 6 min | Resolved |
| Jul 29, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 1 min | Resolved |
| Jul 29, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 2 min | Resolved |
| Jul 16, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 19 min | Resolved |
| Jul 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 15 min | Resolved |
| Jul 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 41 min | Resolved |
| Jul 15, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 6 min | Resolved |
| Jul 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 11 min | Resolved |
| Jul 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 15 min | Resolved |
| Jul 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 13 min | Resolved |
| Jul 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 5 min | Resolved |
| Jun 18, 2026 | Some API features are experiencing issuesDue to an incorrect configuration during the deployment process, the Sync Analyze service experienced an outage for few minutes. We have confirmed that asynchronous services and other related functions were not affected. | 9 min | Resolved |
| Jun 9, 2026 | Some API features are experiencing issuesAll affected API features have recovered. | 7 min | Resolved |
| Jun 5, 2026 | Analyze DisruptionOn June 5, 2026 from 1:38 PM to 2:43 PM PDT (~65 minutes), the Analyze API (including video summarize) experienced elevated error rates. Customers attempting to run analyze or summarize tasks received HTTP 5xx errors or… | 57 min | Resolved |
| May 23, 2026 | Video Indexing, Upload & Analyze DisruptionResolved - On May 23, 2026 from 5:28 AM to 6:47 AM PDT (~79 minutes), the Index/Upload API, Embed API (Marengo 3.0 - Video), Analyze API, and Asset API experienced a major outage. Customers attempting to create… | -187 min | Resolved |
| May 17, 2026 | Video Embedding & Search DisruptionOn May 16, 2026 from 8:28 PM to 9:35 PM PDT (~67 minutes), the Embed API (Marengo 3.0 - Video) and Index/Upload API (Marengo 3.0) experienced a major outage. Customers attempting to embed videos, search using Marengo… | 0 min | Resolved |
| Apr 24, 2026 | Elevated Errors on Search and Index APIs. On April 24, 2026, customers experienced errors when using the TwelveLabs Search API. The issue was caused by unexpected memory pressure on a core infrastructure component, which caused search requests to return… | 0 min | Resolved |
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How to Read This TwelveLabs Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before TwelveLabs acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single TwelveLabs outage in this window ran 2h 44m, against a mean recovery of 20 min. If you depend on TwelveLabs in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.