U-Haul Outage History

67 incidents recorded over the last 365 days, 67 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live U-Haul status98.86% uptime history

Every Recorded U-Haul Incident

U-Haul incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026CSF and U-Box Management RestoredThe issue affecting CSF and U-Box Management has cleared. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by…18 minResolved
Nov 3, 2026Uhaul.net reports are fully operationalAccess to the affected pages and reports in uhaul.net has been restored. Users can resume accessing these pages and reports as normal. If you continue to experience issues, please contact Support at 606901 or…20h 13mResolved
Nov 3, 2026Resolved – Canada Centers Debit Payment IssuesThe issue affecting debit payments at Canada Centers has been resolved. We have corrected the file issue related to our third-party payment provider, Worldpay, and Centers can now resume processing debit payments as…2h 58mResolved
Nov 2, 2026Update - U-Haul Applications RestoredAll U-Haul applications have been restored and are now fully operational. Thank you for your patience and understanding while we worked to resolve the issue. Please import any BackupPOS contracts created during the…17h 17mResolved
Oct 26, 2026CSF Loading Issue ResolvedThe issue affecting CSF has been resolved. Users should now be able to create and dispatch reservations normally. Please upload any BackupPOS contracts created during the incident at this time. If you continue to…15 minResolved
Oct 20, 2026POS and Uhaul.net are Fully OperationalThe issue affecting POS and Uhaul.net has cleared. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by calling…15 minResolved
Oct 18, 2026SMS and Email delivery has been restoredThe issue causing SMS and email delivery delays has been addressed. Some users may continue to experience intermittent issues while the system catches up. Thank you for your patience. If you continue to experience…2h 25mResolved
Oct 12, 2026U-Haul Applications RestoredThe issues affecting multiple applications has been resolved. Please import any BackupPOS contracts created during the incident at this time. If you continue to experience any problems, please reach out to Support by…19 minResolved
Sep 26, 2026U-Haul Applications are RestoredThe issues affecting multiple applications has been resolved. This was caused by an ISP issue. The issue has been addressed, and users should now be able to operate in all applications normally. Please import any…26 minResolved
Sep 25, 2026WebAMT and Coverages are now RestoredThe issues affecting WebAMT reservations and One-Way coverage rates have been resolved. The issue was caused by an unintended release. The release has been addressed, and users should now be able to open reservations…1h 15mResolved
Sep 23, 2026Dispatching is Fully OperationalThe issue causing users to be unable to dispatch has been resolved. Users can now upload contracts created in BackupPOS and continue the rental process normally. Our teams will continue reviewing the cause of the…29 minResolved
Sep 9, 2026Resolved – Assigned Towing Equipment Unable to Be Dispatched from ReservationThe issue preventing assigned towing equipment from being dispatched from reservations has been resolved. Service was restored by rolling back a recent change. Our teams will continue investigating the cause. If you…48 minResolved
Sep 2, 2026Accounts Payable is RestoredThe Accounts Payable issue has been resolved, and users should now be able to view their Vendors and Local purchase orders successfully. If you continue to experience issues or need assistance, please contact Support…1h 3mResolved
Aug 25, 2026HSL RestoredThe Hitch Scheduling Log is back up and available. The issue was related to system maintenance, and our teams are continuing to investigate the underlying cause. Thank you for your patience. If you experience any…2h 28mResolved
Aug 23, 2026WebSelfStorage Sign-In Issues RestoredUsers should now be able to sign in and access WebSelfStorage normally. Thank you for your patience while this matter was resolved.49 minResolved
Aug 14, 2026WebSelfStorage Sign-In Issues RestoredThe WebSelfStorage sign-in issue has been addressed, and users should now be able to sign in normally. If you continue to experience issues, please contact Support by calling 672059 or 877-626-4455. Thank you for your…17 minResolved
Aug 11, 2026Workday Login Access RestoredWorkday login access has been restored, and users should now be able to log in normally. If you continue to experience issues, please contact Support by calling 606901 or 800-223-6217. You can also chat using the life…26 minResolved
Aug 8, 2026POS Performance RestoredThe issue causing slowness within POS has been resolved, and POS is operating normally. Locations that were using BackupPOS may return to the normal Point of Sale. If you completed contracts in BackupPOS, please import…16 minResolved
Aug 8, 2026SMS and Email Delivery RestoredThe issue causing SMS and email delivery delays has been resolved. The issue was traced to a database slowdown that delayed the processing of SMS and email messages, including verification codes. The affected systems…4h 46mResolved
Aug 5, 2026Meraki dashboardThis incident has been resolved.2h 15mResolved
Jul 26, 2026Third-Party Internet Provider Issue ResolvedThe issue was caused by a third-party network provider routing traffic inefficiently before it reached U-Haul's systems, resulting in slower response times for some locations. Changes have been implemented to improve…1h 17mResolved
Jul 25, 2026Drivers License Verification and Media Services are Fully RestoredThe issue was caused by an API process that generated an unexpectedly large number of requests and created excessive demand on a critical service. We have removed the operation that caused the requests and the system…7h 16mResolved
Jul 25, 2026Update: Network is operationalWe have added a workaround to our network until the 3rd party provider issue is resolved.8h 27mResolved
Jul 25, 2026POS is Fully OperationalIf you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.21 minResolved
Jul 17, 2026Dealer Network RestoredThe issue affecting the Dealer Network has been resolved, and services have returned to normal. Dealers may resume normal business operations. If BackupPOS was used during the outage, please import any BackupPOS…32 minResolved
Jul 16, 2026All Applications are now Fully OperationalIf you experience any lingering issues, please contact support at VOIP extension 606901, or call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.36 minResolved
Jul 15, 2026HSL OperationalThe cause was related to a back-end system that impacted HSL functionality in POS. Services have been restored, and HSL should now be functioning normally. For further assistance, please reach out to support by…1h 22mResolved
Jul 10, 2026Dispatches are operationalDispatches are now back up and operating normally. The errors were caused by a file formatting issue. Users may now use POS for normal business operations. Any BackupPOS contracts created during the outage should…3h 2mResolved
Jun 29, 2026Dealer Network Fully OperationalFor any lingering issues, please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.39 minResolved
Jun 27, 2026POS is Fully OperationalPOS is now back up and operating normally - please resume business operations in normal POS. If you completed any transactions in BackupPOS, please import those contracts now. Our teams are continuing to investigate…2h 7mResolved
Jun 20, 2026POS is Fully OperationalPOS is now back up and operating normally. Users may continue using POS for normal business operations. Any BackupPOS or Offline POS contracts created during the outage should now be imported. Offline POS…3h 0mResolved
Jun 17, 2026U-Haul Applications are Fully OperationalPlease move back to normal POS to continue business operations. If you completed transactions in BackupPOS, please import those contracts into POS to complete processing. Today’s issue was caused by a system setting…4h 44mResolved
Jun 8, 2026POS is Fully OperationalIf you completed any transactions in BackupPOS, please import those contracts now. Today’s issue was caused by a system setting that was configured too low, which caused delayed requests and led to slow…3h 50mResolved
May 30, 2026POS is now up and runningPlease move back to normal POS to continue business operations. If you completed transactions in BackupPOS, please import those contracts into POS to complete processing. There was a communication issue between…4h 37mResolved
May 26, 2026Meraki Admin AccessThis has been resolved by backend updates from Cisco Meraki, all login services should be fully operational now.1h 35mResolved
May 18, 2026Offline POS ImportOffline POS Transactions: If you completed transactions in Offline POS, please upload them now. -From the Offline POS transaction page, select Receipts at the top right. -Upload the contract from your ESL using the same…3h 26mResolved
May 18, 2026Resolved - Intermittent Reservation Creation issues in CSFUsers should now be able to create reservations normally. For further assistance, please contact support at 606901 or 800-223-6217.1h 43mResolved
May 18, 2026POS Fully OperationalPOS has been restored and is now fully operational. Offline POS Transactions: If you completed transactions in Offline POS, please upload them now. -From the Offline POS transaction page, select Receipts at the top…5h 51mResolved
May 18, 2026POS is fully operationalThe issue was caused by an expired certificate. The certificate has since been updated, and services are now restored. If you encounter any lingering issues, feel free to contact support at 606901, 800-223-6217, or…2h 16mResolved
May 13, 2026Payment Processing is Fully OperationalPayment Processing is now fully operational. If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or use the Life Preserver icon in the ESL.35 minResolved
May 13, 2026Uhaul.net Reports are back onlineThe Uhaul.net Reports are back online. Refresh the page to gain access. For further assistance please contact support at VOIP extension 606901, call us at 800-223-6217. You can also chat in using the life preserver…1h 11mResolved
May 12, 2026Return Process Functionality RestoredYou may now proceed with finalizing all contracts that were previously placed on hold, as well as completing the import for Backup Contracts. This was related to a recent software release. These changes have now been…38 minResolved
May 8, 2026Dealer Network is back OnlineThe Dealer Network site is back online. For any lingering issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621or use the Life Preserver icon in the ESL.29 minResolved
May 4, 2026Intermittent Workday Access IssuesThis incident has been resolved.6h 7mResolved
May 4, 2026Workday back onlineThere was a service outage with Workday; this affected multiple businesses, including U-Haul. Workday is back online. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217…58 minResolved
May 2, 2026Payment Processing is Fully OperationalThe Issue was a related to an unexpected maintenance. Payment Processing is now fully operational. If you continue to experience issues, please reach out to POS Support at VOIP extension 606901 call 1800-223-621 or…22h 7mResolved
May 2, 2026Dealer Network is back onlineThe issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts. For any lingering issues, please reach out to POS…3h 21mResolved
May 2, 2026POS is back onlineThe POS was down due to unexpected CPU issues. POS is back online, and our teams are continuing to monitor for any lingering effects. If you continue to experience issues, please reach out to POS Support at VOIP…55 minResolved
May 2, 2026Dealer Network is back OnlineThe issue was related to an unexpected third-party maintenance. Service has been restored, and teams are continuing to monitor and review any remaining related impacts. For any lingering issues, please reach out to POS…42 minResolved
May 1, 2026Cross Contact is back onlineThe Cross Contact was down due to 3rd Party maintenance that was unexpected. Cross Contact is back online. For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat…50 minResolved
Apr 27, 2026Hookup Book RestoredThe Hookup Book is now back up. For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner of the ESL.13 minResolved
Apr 25, 2026Receipts are Generating SuccessfullyA fix has been implemented to resolve the Issue regarding Receipts not loading properly. If you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by…36 minResolved
Apr 23, 2026Alarm Monitoring Receivers OfflineIT Team reached out about swapping some settings around on our Digiport that maintains communication between our alarm receivers and software server. The settings severed connection, and had to be reverted to restore us…10 minResolved
Apr 16, 2026POS Payment Processing RestoredThe issue impacting payment processing in POS has been resolved. A small number of POS servers had trouble connecting to a backend service required for payments. If you encounter any lingering issues, please contact…1h 24mResolved
Apr 8, 2026HSL is Fully RestoredThe issue was a lingering effect from the outage earlier, which impacted the network and core U-Haul Servers. If you encounter any lingering issues, please contact support at either 606901, 800-223-6217.39 minResolved
Apr 7, 2026Alarm Monitoring OfflineAlarm Center lost network around 1130 on 4/7. External network was restored some time around 1150 on 4/7. Whilst external network was online, internal services were still having trouble. Alarm monitoring…34 minResolved
Apr 7, 2026Service Restored Following Power LossThe issue was caused by a loss of power in multiple areas of the data center, which impacted network and core U-Haul Servers across all sites. Service has been fully restored and operations are back to normal. If you…6h 9mResolved
Apr 2, 2026Applications are back up and runningIf you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.3h 5mResolved
Mar 31, 2026Dealer Network Sign-in is Fully RestoredIf you encounter any lingering issues, please contact support at 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.45 minResolved
Mar 31, 2026U-Haul Applications are Fully OperationalIf you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.29 minResolved
Mar 28, 2026POS is Fully OperationalIf you encounter any lingering issues, please reach out to support by calling 606901 or 800-223-6217. You can also chat in using the life preserver icon in the bottom left corner of the ESL.43 minResolved
Mar 24, 2026AMT Slowness ResolvedThe slowness impacting AMT has been resolved. All systems should now be operating normally. If you continue to experience any issues, please contact POS Support at VOIP extension 606901, call 1-800-223-6217, or use the…37 minResolved
Mar 24, 2026Hookup Book Functionality RestoredThe Hookup Book is now back up and working as expected For lingering issues, please reach out to POS Support at VOIP extension 606901, call 1-800-223-6217, or chat via the life preserver icon in the bottom left corner…35 minResolved
Mar 24, 2026Uhaul.net Issues ResolvedThe issues impacting Uhaul.net have been resolved and the system is now functioning again. If you continue to experience any issues, please contact POS Support at 606901 or 1-800-223-6217, or use the live chat via the…54 minResolved
Mar 18, 2026Live Chats are Fully OperationalFor further assistance, please reach out to support by calling 606901 or 800-223-6217.1h 33mResolved
Mar 7, 2026U-Haul Applications are Fully OperationalIf you encounter any lingering issues, feel free to contact support at either 606901, 800-223-6217, or initiate a chat by clicking on the life preserver icon in the bottom left corner of the ESL.2h 47mResolved
Mar 6, 2026WebSelfStorage is Back Up and RunningIf you experience any lingering issues, please reach out to WSS Support at 606913 or 877-626-4455.14 minResolved

Hear about the next one while it is open

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How to Read This U-Haul Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before U-Haul acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single U-Haul outage in this window ran 22h 7m, against a mean recovery of 2h 37m. If you depend on U-Haul in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.