Is Unico Down?

The instability affecting our document reuse and saving service has been fully resolved. All systems are operating normally and all metrics have returned to expected levels. The issue was caused by degraded performance in one of our infrastructure components, which impacted document saving operations and service availability between 18:38 and 19:07 BRT on November 5, 2026. We apologize for any inconvenience this may have caused. --- [2026-11-05T22:12:54Z] (monitoring) We have identified and addressed the root cause of the instability affecting our document reuse and saving service. All systems have been restored to normal operation and we are actively monitoring to ensure full stability is maintained. We apologize for any inconvenience this may have caused and will provide a final update once we confirm the issue is fully resolved. --- [2026-11-05T22:11:25Z] (identified) We have identified the root cause of the instability affecting our document reuse and saving service. The issue was caused by degraded performance in one of our infrastructure components, which impacted document saving operations and service availability. Our team has applied the necessary fix and services have been restored to normal operation. We will continue monitoring to ensure full stability. We apologize for any inconvenience this may have caused. --- [2026-11-05T22:03:06Z] (investigating) We have identified an instability in our document reuse and saving service, which may be causing slowness or intermittent failures in this functionality. Our team is already aware and actively working on a resolution. We will update this page as soon as there are any developments. We apologize for the inconvenience.

Dear Customer, The incident affecting IDDocs (document capture and storage) and IDPay (transaction validation) has been resolved, and both capabilities are operating normally. **Executive Summary and Impact** Between 9:43 PM and 11:51 PM (BRT) on November 3, some requests to document capture and storage and to transaction validation experienced slowness or returned errors. **Commitment and Next Steps** A detailed Postmortem will be shared shortly. We are reviewing how this limit can be detected earlier and prevented from affecting our services in the future. We apologize for any inconvenience this may have caused and thank you for your understanding. Unico Team --- [2026-11-04T02:55:15Z] (monitoring) Dear Customer, Our team has completed the corrective actions and the environment is now showing stability. IDDocs and IDPay can be used normally. We are keeping the service under close, assisted monitoring to ensure consistent performance, and our team remains alert to any fluctuation. We will send a final update once the incident is fully resolved. Unico Team --- [2026-11-04T02:34:00Z] (identified) Dear Customer, We have identified an instability in the IDDocs and IDPay capabilities, affecting document capture and storage as well as transaction validation. Some requests may experience slowness or return errors. Our engineering team is already mobilized to diagnose the issue and is working to restore normal operation as quickly as possible. We will send further updates shortly. Unico Team

Dear Customer, **Executive Summary and Impact** On November 2, 2026, between approximately 5:15 PM and 9:09 PM (Brasília time, UTC-3), we identified an instability in the delivery of WhatsApp notifications containing the journey link. During this period, some end users may not have received the link through this channel. The impact affected a minimal portion of customers who use WhatsApp as their notification channel in Brazil. SMS and email notifications, as well as the journey itself, operated normally throughout the period, and there was no data loss. **Root Cause and Resolution** The cause was identified in one of the message templates used to send WhatsApp notifications in Brazil, which stopped being delivered by our partner responsible for sending messages. The other templates continued to operate normally. As a corrective measure, our team migrated notifications for the affected customers to an alternative, previously validated message template, which restored delivery. The service was kept under close monitoring until normalization was confirmed. **Commitment and Next Steps** We continue working with our partner on the definitive fix for the affected message template and on strengthening our notification delivery monitoring to detect this type of failure more quickly. A detailed Postmortem will be shared shortly. We sincerely apologize for the inconvenience and appreciate your understanding. Unico Team --- [2026-11-03T00:19:39Z] (monitoring) Dear Customer, Corrective actions for the instability in the delivery of WhatsApp notifications containing the journey link have been completed, and the environment is now stable. WhatsApp notifications can now be used normally. Our team remains under close monitoring to ensure consistent service and is attentive to any fluctuation. For users who did not receive the link during the instability period, we recommend resending the notification. Further updates will be shared shortly. Unico Team --- [2026-11-02T23:52:50Z] (identified) Dear Customer, We have identified the source of the instability in the delivery of WhatsApp notifications containing the journey link. The cause was traced to a configuration in the message template used by our partner responsible for sending WhatsApp messages. The impact remains limited to a minimal portion of customers who use WhatsApp as their notification channel. Notifications via SMS and email, as well as the journey itself, continue to operate normally. Until service is restored, we recommend using SMS as the notification channel. Status: Under correction Unico Team --- [2026-11-02T23:15:11Z] (investigating) Dear Customer, We have identified an instability in the delivery of WhatsApp notifications containing the journey link, observed from 5:00 PM (Brasília time, UTC-3) today, November 2. The impact affected a minimal portion of customers who use WhatsApp as their notification channel, which may cause some users not to receive the link through this channel. Notifications sent via SMS and email continue to operate normally, as does the journey itself. While the diagnosis is being completed, we recommend using SMS as the notification channel. Our engineering team is already mobilized for the diagnosis, and new updates will be shared shortly. Unico Team