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Is UserTesting Down?

SaaSLive status, outages, and incident history

No. UserTesting is up right now.

Every monitored UserTesting system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 13m agoLive, rechecked every 60s
How we know: the official UserTesting status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

UserTesting Component Status

The main UserTesting systems on this page. All 20 are operational right now.

20operational
Customer Dashboard » Dashboard
Operational
Customer Dashboard » Insights Summary
Operational
Customer Dashboard » Study Results
Operational

17 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Fulfillment Services » Applicant Process, Fulfillment Services » Invite Network, Fulfillment Services » Test Distribution, Fulfillment Services » Tester Dashboard, Logged Out Application » Engineering Blog, Logged Out Application » Log in form, Logged Out Application » Marketing Site, Logged Out Application » UserTesting Blog, Ordering » App Distribution, Ordering » App Hosting, Ordering » App Uploading, Ordering » Information Architecture Tools, and 5 more.

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Component statuses may change independently during partial outages.

Recent UserTesting Outages & Incidents

Incident history from the official UserTesting status page, including resolution updates.

Uptime history4 days observed
Aug 8100.00% averageAug 11
Customers are unable to join Live Conversations with NotetakingResolved Aug 3, 2026 · 3h 26mResolved

This incident has been resolved. --- [2026-08-03T17:10:15.191-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-08-03T15:10:53.239-07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-08-03T15:10:10.206-07:00] (investigating) An error is triggered when a user tries to join a live conversation with note-taking or as a co-moderator. Joining without note taking using Zoom's desktop application works as expected. Joining as a hidden observer also works.

We're investigating an issue which may cause AI Test Creation to fail for some usersResolved Jul 10, 2026 · 36 minResolved

This incident has been resolved. --- [2026-07-10T11:19:09.913-07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-07-10T11:01:21.511-07:00] (investigating) We are currently experiencing degraded service due to an issue with a third-party provider. Some users may experience delays or failures when using AI Test Creation Our team is actively monitoring the situation and working with the provider to restore normal service. We will provide another update as soon as more information is available.

Email notifications for scheduled live conversations are temporarily unavailable.Resolved Jun 29, 2026 · 1h 46mResolved

This incident has been resolved. --- [2026-06-29T03:58:44.540-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-06-29T03:58:33.433-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-06-29T03:35:42.780-07:00] (identified) The issue has been identified and a fix is being implemented. --- [2026-06-29T02:50:52.602-07:00] (investigating) We're currently investigating an issue affecting email notifications for live conversation scheduling. Customers may not receive these emails as expected. We'll continue to share updates here as our investigation progresses.

Live UserTesting Outage Reports

Problems reported by engineers using UserTesting. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No UserTesting problems reported yet.

Something wrong with UserTesting on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About UserTesting

Is UserTesting down? UserTesting reports live availability for 48 components at status.usertesting.com, among them Test Distribution, Marketing Site and Video Playback. Track UserTesting outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured UserTesting uptime at 100.00%. Response times, incident history, and SLA tracking for UserTesting are available on the PulsAPI dashboard.

UserTesting Status FAQ

Is UserTesting down right now?

PulsAPI checks UserTesting every 60 seconds. The verdict at the top of this page comes from the latest poll of the official UserTesting status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if UserTesting is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until UserTesting recovers.

How do I check UserTesting uptime history?

PulsAPI tracks UserTesting uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for UserTesting.

How fast does PulsAPI detect UserTesting outages?

PulsAPI polls the official UserTesting status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual UserTesting components?

Yes. PulsAPI monitors 20 individual UserTesting components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when UserTesting goes down?

Yes. Create a PulsAPI account and subscribe to UserTesting. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever UserTesting status changes.

How do I report an issue with UserTesting to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot UserTesting problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor UserTesting?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor UserTesting alongside up to 9 other services at pulsapi.com/signup.

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