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Is UserTesting Down?

SaaSLive status, outages, and incident history

No. UserTesting is up right now.

Every monitored UserTesting system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 2m agoLive · every 60s

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Official UserTesting status page
How we know: the official UserTesting status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

UserTesting Status Summary

As of 22:14 UTC on 9 November 2026, UserTesting is operational. PulsAPI checked UserTesting's official status page and found 39 of 39 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for UserTesting, counting degraded performance as up. The latest incident, "Tree Test and Card Sort", was on Oct 21, 2026 and lasted 12h 58m.

Cite as: PulsAPI, “UserTesting status”, checked 9 November 2026, 22:14 UTC. https://www.pulsapi.com/services/usertesting

UserTesting Component Status

The main UserTesting systems on this page. All 39 are operational right now.

39operational
Customer Dashboard » Dashboard
Operational
Customer Dashboard » Insights Summary
Operational
Customer Dashboard » Study Results
Operational

36 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Fulfillment Services » Applicant Process, Fulfillment Services » Invite Network, Fulfillment Services » Test Distribution, Fulfillment Services » Tester Dashboard, Logged Out Application » Engineering Blog, Logged Out Application » Log in form, Logged Out Application » Marketing Site, Logged Out Application » UserTesting Blog, Ordering » App Distribution, Ordering » App Hosting, Ordering » App Uploading, Ordering » Information Architecture Tools, and 24 more.

See all of them free

Component statuses may change independently during partial outages.

Recent UserTesting Outages & Incidents

Incident history from the official UserTesting status page, including resolution updates.

Tree Test and Card SortResolved Oct 21, 2026 · 12h 58mResolved

This incident has been resolved. --- [2026-10-21T13:14:34.445-07:00] (investigating) We’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days. --- [2026-10-21T13:12:57.666-07:00] (investigating) We’ve temporarily taken IA Tree Test and Card Sort offline as a precaution while we fix a security vulnerability, and we have no evidence of exploitation or unauthorised data access. We expect them to be unavailable for an estimated 1-2 days.

Delays in study response collectionResolved Oct 21, 2026 · 22h 38mResolved

This incident has been resolved. --- [2026-10-21T05:18:56.663-07:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-10-21T02:06:04.055-07:00] (identified) We have identified an issue causing some delays in study response rates. We are actively working to resolve the issue and will share an update as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.

Issues when resuming or launching studies in the platformResolved Oct 14, 2026 · 1h 0mResolved

The incident has been resolved. --- [2026-10-14T09:16:26.235-07:00] (monitoring) A fix has implemented and studies should be able to be launched and resumed now. We will be monitoring the situation to ensure there is no further impact. --- [2026-10-14T08:34:25.591-07:00] (identified) We are aware of issues blocking resuming or launching studies in the platform. Our team has identified the issue and is working on a solution that will restore the system shortly. Apologies for the inconvenience and thank you for your patience.

UserTesting Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a UserTesting incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 4 days with incidentsNov 9

Going further back: UserTesting uptime by month and every recorded UserTesting outage.

Live UserTesting Outage Reports

Problems reported by engineers using UserTesting. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No UserTesting problems reported yet.

Something wrong with UserTesting on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About UserTesting

Is UserTesting down? UserTesting reports live availability for 48 components at status.usertesting.com, among them Test Distribution, Marketing Site and Video Playback. Track UserTesting outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured UserTesting uptime at 100.00%. Response times, incident history, and SLA tracking for UserTesting are available on the PulsAPI dashboard.

UserTesting Status FAQ

Is UserTesting down right now?

The verdict at the top of this page comes from the latest poll of the official UserTesting status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if UserTesting is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until UserTesting recovers.

How do I check UserTesting uptime history?

PulsAPI tracks UserTesting uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever UserTesting changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect UserTesting outages?

PulsAPI reads the official UserTesting status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual UserTesting components?

Yes. PulsAPI monitors 39 individual UserTesting components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when UserTesting goes down?

Yes. Create a free account and subscribe to UserTesting: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with UserTesting to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot UserTesting problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor UserTesting?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so UserTesting plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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2660+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

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