Is VanillaSoft Down?

The previously reported issues affecting customer access and navigation within the VanillaSoft platform have been fully resolved. Our Engineering and Development teams have confirmed that the platform is operational and stable, with normal functionality restored. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout the resolution process. Thank you for your continued trust in VanillaSoft. --- [2026-10-14T10:21:53.145-04:00] (monitoring) The VanillaSoft platform is now operational, and normal functionality has been restored. Customers should now be able to log in and navigate within the platform without experiencing the previously reported errors or timeouts. Our Engineering and Development teams will continue to monitor platform performance to ensure ongoing stability. We sincerely apologize for the disruption and appreciate your patience and understanding while our teams worked to restore service. For additional updates, please visit our VanillaSoft Status Page and subscribe to receive notifications. --- [2026-10-14T10:12:31.288-04:00] (investigating) Our Engineering and Development teams are continuing to investigate the issue affecting some customers' ability to log into or navigate within the VanillaSoft platform. We understand the impact this may have on your operations and are working diligently to identify the root cause and restore normal functionality. We apologize for the continued inconvenience and appreciate your patience. Stay Informed: For the latest updates, please visit our VanillaSoft Status Page (https://status.vanillasoft.com/) and select Subscribe to Updates to receive notifications as new information becomes available. --- [2026-10-14T10:00:06.407-04:00] (investigating) Issue Description: We are currently investigating an issue where some customers may experience difficulties logging into VanillaSoft or navigating within the platform. Affected customers may also encounter the following error message: msxml6.dll error '80072ee2' The operation timed out /web/includes/vsws.asp, line 80 Our Engineering and Development teams are actively investigating the issue to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. We will provide additional updates as more information becomes available.

The disruption affecting our inbound and outbound VoIP calling services has been fully resolved. Outbound dialing, inbound calling, and call routing and distribution services have been restored to normal operation. Following a period of monitoring, we have confirmed that services are stable and functioning as expected. We sincerely apologize for any inconvenience this disruption may have caused and appreciate your patience and understanding while our teams worked to resolve the issue. --- [2026-10-08T09:14:13.145-04:00] (monitoring) The issues affecting our inbound and outbound VoIP calling services have now been resolved. Outbound dialing functionality has been restored, and inbound calls are no longer encountering busy signals. Call routing and distribution services have also returned to normal operation. Our teams will continue to closely monitor the services to ensure stability and confirm that all functionality remains operational. We sincerely apologize for the disruption and appreciate your patience and understanding while we worked toward a resolution. --- [2026-10-08T08:58:52.758-04:00] (investigating) We continue to experience disruptions affecting both inbound and outbound VoIP calling services. Customers attempting to place outbound calls are encountering a “Failed to Establish” error, while inbound calls are receiving busy signals, impacting call routing and distribution. Our teams are actively investigating the issue in collaboration with our telephony provider and working to restore normal service as quickly as possible. We apologize for the continued disruption and appreciate your patience. Additional updates will be provided as more information becomes available. --- [2026-10-08T08:51:35.767-04:00] (investigating) We are currently experiencing a service disruption affecting our VoIP services. Customers attempting to place outbound calls may encounter a “Failed to Establish” error message or receive a busy signal. Inbound calling functionality may also be impacted. Our teams are actively investigating the issue and working with our telephony provider to identify the root cause and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.

The issues relating to our CRM are now resolved --- [2026-09-15T19:04:10.476-04:00] (monitoring) The issue affecting access to vanillasoft.net has been resolved, and normal service has been restored. Users should now be able to access VanillaSoft as expected. Our teams will continue to closely monitor the environment to ensure service remains stable. We apologize for the disruption and appreciate your patience while our teams worked to resolve the issue. --- [2026-09-15T18:25:01.725-04:00] (investigating) We are continuing to investigate the issue affecting vanillasoft.net, which remains unresponsive for some users. Our teams are actively working to identify the cause and restore normal service as quickly as possible. We appreciate your continued patience and apologize for the disruption. Additional updates will be provided as more information becomes available. --- [2026-09-15T18:19:26.772-04:00] (investigating) We are currently investigating an issue affecting **vanillasoft.net**, which is causing the website to be unresponsive for some users. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for the disruption and appreciate your patience. We will provide additional updates as more information becomes available.