Veriff Outage History

77 incidents recorded over the last 365 days, 47 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Veriff status100.00% uptime history

Every Recorded Veriff Incident

Veriff incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Dec 9, 2026Legacy hosts decommissioningHello! We want to notify you that starting from the 9th of December, we will be decommissioning our legacy hosts for public API and verification sessions. Currently, both the new and legacy hosts are working in…1h 0mScheduled
Nov 10, 2026Reporting - Upcoming scheduled maintenance noticeHello! We wanted to inform you that we have a scheduled maintenance on our Reporting functionality in Station/Hub, that will take approximately an hour. During this time, the Reporting functionality will be…1h 0mScheduled
Nov 5, 2026Upcoming scheduled maintenance notice - API serviceMaintenance will begin as scheduled in 60 minutes.1h 0mScheduled
Nov 3, 2026US Database - Upcoming scheduled maintenance noticeScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 28, 2026Delayed decision for a subset of verification sessionsOur initial assessment indicated that API response times were affected. Further investigation has shown that API performance was not impacted. The only effect was delayed verification decisions for a small subset of…1h 1mResolved
Oct 27, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.38 minResolved
Oct 27, 2026Reporting - Urgent maintenance noticeThe scheduled maintenance has been completed.30 minScheduled
Oct 23, 2026Retrospective UpdateDuring the period of 07:40AM - 1:23PM (UTC), our address parsing service experienced degraded performance. The issue was identified and faulty release was rollback by our team before this notification was published…0 minResolved
Oct 8, 2026US API - Scheduled infrastructure maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Oct 8, 2026EU API - Scheduled infrastructure maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Oct 7, 2026Our service experienced issuesWe have identified degraded performance with expired and abandoned session webhooks, as well as an issue viewing these sessions in Station. Our team has mitigated the root cause of the issue that was contributing to…-238 minResolved
Oct 6, 2026SaaS API - Scheduled infrastructure maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 1, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.2h 19mResolved
Sep 29, 2026Reporting - Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
Sep 7, 2026Upcoming US database migration noticeThe scheduled maintenance has been completed.2h 0mScheduled
Sep 3, 2026Our service is experiencing issuesThis incident has been resolved.8h 2mResolved
Aug 31, 2026Our service is experiencing issuesThis incident has been resolved.1h 22mResolved
Aug 26, 2026Retrospective Update - Intermittent errors in the verification flowBetween approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a…0 minResolved
Aug 13, 2026Upcoming database migration noticeThe scheduled maintenance has been completed.2h 0mScheduled
Aug 12, 2026Change in API and Verification URLThe scheduled maintenance has been completed.3h 0mScheduled
Aug 10, 2026Upcoming database migration noticeThe scheduled maintenance has been completed.2h 30mScheduled
Aug 6, 2026Our service is experiencing issuesThis incident has been resolved.1h 32mResolved
Jul 28, 2026Our service is experiencing issuesWe have rolled back a failing component deployment that was causing elevated decision times. Following a monitoring period, all systems have returned to normal operation. We apologize for any inconvenience this may…38 minResolved
Jul 24, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.23h 43mResolved
Jul 21, 2026Retrospective Update: Watchlist Screening ResultsBetween 2026-07-20 14:50 UTC and 2026-07-20 16:30 UTC, an incident at a third-party provider caused degraded performance for the delivery of Watchlist Screening (PEP and Sanctions) webhooks. During this period…0 minResolved
Jul 7, 2026Our service is experiencing issuesThis incident has been resolved.2h 36mResolved
Jul 6, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.88h 4mResolved
Jul 6, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.4h 15mResolved
Jun 30, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.48 minResolved
Jun 30, 2026Our service is experiencing issuesThis incident has been resolved.18 minResolved
Jun 30, 2026Session URL UpdateThe scheduled maintenance has been completed.2h 0mScheduled
Jun 26, 2026EU - Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.3h 0mScheduled
Jun 25, 2026EU - Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.3h 0mScheduled
Jun 18, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.4h 20mResolved
Jun 17, 2026Our service is experiencing issuesThis incident has been resolved.49 minResolved
Jun 15, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.4h 0mScheduled
Jun 12, 2026Our service is experiencing issuesThis incident has been resolved.8h 12mResolved
Jun 11, 2026Retrospective UpdateBetween 2026-06-11 11:10 and 2026-06-11 14:50, Auto Decision Time experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have…0 minResolved
Jun 8, 2026Retrospective UpdateBetween 2026-06-08 16:15 and 2026-06-08 17:00 UTC, our API and Webhook services experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System…0 minResolved
Jun 3, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.3h 0mScheduled
Jun 3, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
Jun 1, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
May 27, 2026Retrospective UpdateBetween 14:01:00 UTC and 14:15:00 UTC, the decision times experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have returned to…0 minResolved
May 19, 2026Our service is experiencing issuesThis incident has been resolved.22h 48mResolved
May 14, 2026US - Emergency maintenance noticeThe scheduled maintenance has been completed.30 minScheduled
May 12, 2026US Database - Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.2h 0mScheduled
May 11, 2026EU Database - Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.2h 0mScheduled
Apr 28, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.2h 0mScheduled
Apr 24, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.1h 16mResolved
Apr 22, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.33 minResolved
Apr 22, 2026Our service is experiencing issuesWe have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.44 minResolved
Apr 20, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.1h 56mResolved
Apr 20, 2026Our service is experiencing issuesThis incident has been resolved.28 minResolved
Apr 17, 2026Retrospective UpdateDuring 2026-04-16T17:04:34Z UTC - 2026-04-16T22:04:00Z UTC, POA service experienced degraded performance. The issue was identified and resolved by our team before this notification was published. System metrics have…0 minResolved
Apr 13, 2026Our service is experiencing issuesFollowing a period of successful monitoring, we have confirmed that the issue is fully resolved. System metrics have returned to normal and all services are operational. Thank you for your patience with us.2h 16mResolved
Mar 31, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.2h 0mScheduled
Mar 25, 2026Our service is experiencing issuesThis incident has been resolved.1h 36mResolved
Mar 24, 2026Our service is experiencing issuesWe have identified and addressed an issue that caused elevated response times for verification decisions. All systems are now back to normal and operating at standard speeds. We appreciate your patience and invite you…0 minResolved
Mar 20, 2026Our service is experiencing issuesThis incident has been resolved.1h 37mResolved
Mar 18, 2026Our service is experiencing issuesThis incident has been resolved.1h 46mResolved
Mar 16, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
Mar 12, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
Mar 12, 2026MonitoringPhew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please…35 minResolved
Mar 10, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
Feb 25, 2026Our service is experiencing issuesThis incident has been resolved.1h 17mResolved
Feb 25, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 0mScheduled
Feb 25, 2026Our service is experiencing issuesThis incident has been resolved.1h 24mResolved
Feb 24, 2026Our service is experiencing issuesThis incident has been resolved.5h 55mResolved
Feb 19, 2026Upcoming scheduled maintenance noticeThe scheduled maintenance has been completed.1h 30mScheduled
Feb 13, 2026Our service is experiencing issuesThis incident has been resolved.4h 32mResolved
Feb 12, 2026INE/CURP validation decision unavailableHello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers3h 40mResolved
Feb 3, 2026Our service is experiencing issuesThis incident has been resolved.6h 12mResolved
Jan 27, 2026Component downtimeThis incident has been resolved.1h 16mResolved
Jan 26, 2026Manual reviews delayHello! We want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward. We bring our apologies for…15 minResolved
Jan 21, 2026Our service is experiencing issuesThis incident has been resolved.1h 33mResolved
Jan 16, 2026Our service is experiencing issuesThis incident has been resolved.28 minResolved
Jan 15, 2026Our service is experiencing issuesThis incident has been resolved.1h 15mResolved

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How to Read This Veriff Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Veriff acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Veriff outage in this window ran 3d 16h, against a mean recovery of 3h 28m. If you depend on Veriff in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.