Viva.com Outage History

32 incidents recorded over the last 365 days, 29 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Viva.com status100.00% uptime history

Every Recorded Viva.com Incident

Viva.com incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 12, 2026Planned Network Maintenance – POST Luxembourg (APN postm2m.lu)POST Luxembourg will perform a planned network software upgrade affecting the **postm2m.lu** APN. During this window, devices using this APN may experience a brief interruption to data connectivity while traffic is…3h 0mScheduled
Oct 30, 2026Qualified Signature Provider – Scheduled Maintenance Maintenance has started3h 2mResolved
Oct 28, 2026KYC/KYB MaintenanceMaintenance has started2h 4mResolved
Oct 25, 2026Scheduled Maintenance – Worldline Acquiring PlatformMaintenance has started5h 49mResolved
Oct 22, 2026Scheduled maintenance: bank transfer servicesWe will carry out planned network maintenance with our payment network partner. During the window, these services may be briefly unavailable for up to 15 minutes: • Instant bank transfers • Verification of Payee •…30 minScheduled
Oct 21, 2026Scheduled maintenance: bank transfer servicesWe will carry out planned network maintenance with our payment network partner. During the window, these services may be briefly unavailable for up to 15 minutes: • Instant bank transfers • Verification of Payee •…30 minScheduled
Oct 20, 2026VISA decline rates increased in several countriesCard payments and transfers have been fully restored. Customers can now complete payments and transfers as normal. We apologize for any inconvenience caused.7h 46mResolved
Oct 18, 2026Planned maintenance – Eurobank S.A. Instant Payments unavailable Maintenance has started2h 12mResolved
Oct 17, 2026Planned maintenance – Eurobank S.A. Instant Payments unavailableMaintenance has started2h 12mResolved
Oct 10, 2026Scheduled maintenance: Onboarding servicesMaintenance has started2h 0mResolved
Oct 2, 2026eGov-KYC (Συστηθείτε) Unavailable: GSIS Infrastructure UpgradeMaintenance has started40h 3mResolved
Sep 26, 2026Customer Support Comms Channel DisruptionOur Phone communication channel has been fully restored. Customers can reach our support team as normal. We apologize for any inconvenience caused during this time.3h 55mResolved
Sep 25, 2026Scheduled maintenance: instant transfers to and from National Bank of GreeceMaintenance has started42h 27mResolved
Sep 23, 2026SEPA Bank Transfers Service DisruptionSEPA Bank Transfers have been fully restored. Customers can complete transfers as normal. We apologize for any inconvenience caused during this time.3h 3mResolved
Sep 22, 2026gov.gr eKYC / GSIS Interoperability Centre - planned unavailabilityMaintenance has started30h 58mResolved
Sep 17, 2026Bancontact upcoming scheduled maintenance noticeMaintenance has started89h 4mResolved
Aug 4, 2026SIBS Service DisruptionSIBS payments have been fully restored. Customers can complete payments as normal. We apologize for any inconvenience caused during this time.2h 22mResolved
Jul 15, 20263D Secure Authentication Service Disruption3D Secure Authentication services have been fully restored. Customers can complete payment authentication as normal. We apologize for any inconvenience caused during this time.48 minResolved
Jul 2, 2026GR Customer Support Comms Channel DisruptionOur Phone communication channel has been fully restored. Customers can reach our support team as normal. We apologize for any inconvenience caused during this time.1h 23mResolved
Jun 12, 2026Viva.com Website DisruptionThis incident has been resolved. We apologise for the service disruption.2h 4mResolved
Jun 9, 2026iOS App Transfers IssuesiOS App Transfers Issues have been fully resolved. Customers can perform transfers through the Banking App as normal. We apologize for any inconvenience caused during this time.23h 39mResolved
Jun 2, 2026Viva.com Shop DegradationOur Shop has been fully restored. Merchants can place orders as normal. We apologize for any inconvenience caused during this time.21 minResolved
May 1, 2026Instant Transfers Service DisruptionInstant Transfers have been fully restored. Customers can complete transfers as normal. We apologize for any inconvenience caused during this time.1h 27mResolved
Mar 30, 2026Issue affecting transactions with Bancontact Issue with Bancontact 3DS and debit authorizations resolved.57 minResolved
Mar 25, 2026Viva.com is experiencing issues The issue has been resolved. We will continue to monitor the service.30 minResolved
Mar 6, 2026Viva Shop - Checkout issueThis incident has been resolved. We apologise for the service disruption.1h 21mResolved
Feb 26, 2026Transaction Volume Degradation – CardCharge (SmartCheckout) and Selfcare Login IssueThis incident has been resolved. We apologise for the service disruption.20 minResolved
Feb 24, 2026Issues on Acquiring serviceThis incident has been resolved. We apologise for the service disruption.37 minResolved
Feb 19, 2026Status UpdateIncident resolved.31 minResolved
Feb 19, 2026Bancontact Incident impacting 3DS AuthenticationsThis incident has been resolved. We apologise for the service disruption.23 minResolved
Jan 29, 2026Viva.com shop is experiencing issuesThis incident has been resolved. We apologise for the service disruption.-846 minResolved
Jan 22, 2026Investigating issues with Payment Acceptance → Card Schemes , Payment Acceptance → 3D Secure Authentication, Payment Acceptance → E-commerce pluginsIncident resolved.29 minResolved

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How to Read This Viva.com Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Viva.com acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Viva.com outage in this window ran 3d 17h, against a mean recovery of 8h 54m. If you depend on Viva.com in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.