VTEX Outage History

33 incidents recorded over the last 365 days, 32 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live VTEX status100.00% uptime history

Every Recorded VTEX Incident

VTEX incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 29, 2026Marketplace Integrations maintenanceMaintenance has started2h 3mResolved
Oct 27, 2026Pricing Updates Not Reflected in ProductionThis incident has been resolved. We will provide further information in a public incident report. **Summary** On Oct 27, 2026, accounts that changed prices experienced price updates not being reflected on the…5h 21mResolved
Oct 27, 2026Payments database maintenanceMaintenance has started1h 0mResolved
Oct 27, 2026Pricing database maintenance**Scheduled for Oct 27, 2026 at 01:00 UTC - 04:00 UTC** We will work on improvements to our platform that require controlled interruptions in price updates. As we upgrade our Pricing database, some stores might…3h 0mScheduled
Oct 21, 2026Admin outageThis incident has been resolved. We will not provide further information in a public incident report. **Summary** On Oct 21, 2026, accounts experienced rendering errors when accessing the VTEX Admin through myvtex…20 minResolved
Oct 21, 2026Marketplace Connectors maintenanceMaintenance has started2h 4mResolved
Oct 21, 2026Increase in Master Data errorsOn **October 21, 2026, from 00:03 to 00:34 UTC**, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate. During this incident, our global sales flow was partially…-24 minResolved
Oct 20, 2026Increased errors in VTEX IOThis incident has been resolved. **Summary** On Oct 20, 2026, some storefronts on VTEX IO experienced elevated errors and page-load failures, and some shoppers experienced errors navigating. Our sales flow was…1h 6mResolved
Oct 13, 2026Seller Register database maintenanceMaintenance has started2h 2mResolved
Oct 9, 2026Seller Register database maintenanceMaintenance has started2h 4mResolved
Sep 25, 2026Admin Access IssueThis incident has been resolved. We will not provide further information in a public incident report. **Summary** On Sep 25, 2026, from 14:19 to 15:25 UTC, a small number of accounts experienced rendering errors and…1h 28mResolved
Sep 22, 2026Scheduled Maintenance – SessionMaintenance has started67h 16mResolved
Sep 10, 2026VTEX Ads outageThis incident has been resolved. We will not provide further information in a public incident report. **Summary** On September 10th, 2026, from 13:00 UTC to 14:30 UTC, affected accounts experienced errors when…1h 8mResolved
Aug 30, 2026Scheduled Maintenance – Payment GatewayMaintenance has started42h 15mResolved
Aug 17, 2026Increase in Master Data errors.This incident has been resolved.  **Summary** On Aug 17, 2026, from 22:38 to 23:04 UTC, systems and integrations that have Master Data as a dependency experienced a higher than usual error rate. During this incident…30 minResolved
Jul 31, 2026Pricing database maintenanceMaintenance has started247h 20mResolved
Jun 16, 2026Faststore service partial outageThis incident has been resolved. **Summary** On Jun 16, 2026, from 18:16 to 19:36 UTC, shoppers navigating in FastStore storefronts experienced intermittent while browsing through some pages. The occurrence of this…27 minResolved
May 14, 2026 Order flow affected post purchaseThis incident has been resolved. **Summary** In this incident some merchants experienced issues in order management, particularly in processing the orders status workflow. Shoppers were not directly affected by this…26 minResolved
May 14, 2026Order flow affected post purchaseThis incident has been resolved. **Summary** On May 14, 2026, from 04:49 to 07:57 UTC, some merchants experienced issues in order management, particularly in processing the orders status workflow. Around 07:41 UTC…1h 20mResolved
May 9, 2026Checkout Service DegradationThis incident has been resolved. Summary Checkout services were fully normalized at 16:34 UTC and PDP store navigation (Legacy Portal) services were fully normalized at 16:43 UTC.48 minResolved
May 9, 2026Degraded performance for orders managementThis incident has been resolved. **Summary** On May 09, 2026, from 06:24 to 07:16 UTC, some merchants experienced issues in order management, particularly in advancing the orders workflow in Processing and Payment…26 minResolved
Apr 14, 2026Login ErrorsThis incident has been resolved. **Summary** On Apr 14, 2026, from 20:40 to 22:30 UTC, some accounts experienced login instability that impacted access to the platform. This incident was triggered by a recent…45 minResolved
Mar 20, 2026High error rate in storesThis incident has been resolved. We will provide further information in a public incident report. **Summary** On Mar 20, 2026, from 19:38 to Mar 21, 2026, 04:19 UTC, affected stores experienced intermittent…7h 43mResolved
Mar 6, 2026FastStore WebOps deployments issuesThis incident has been resolved. **Summary** In this incident, affected accounts experienced issues seeing FastStore deployments. During this incident period, most deployments failed, meaning it was not possible to…1h 2mResolved
Feb 20, 2026Intelligent Search outage**Summary** On February 20, 2026, from 18:33 to 19:22 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a configuration issue in Intelligent Search. We…1h 33mResolved
Feb 11, 2026Intelligent Search outageThis incident has been resolved. **Summary** On February 11, 2026, from 14:14 to 14:55 UTC, affected accounts experienced an issue where search was not returning products. The incident was triggered by a…28 minResolved
Feb 2, 2026Checkout Service DegradationThis incident has been resolved. We will not provide further information in a public incident report. **Summary** On Feb 02, 2026, from 19:15 to 19:33 UTC, affected accounts encountered errors when attempting to place…45 minResolved
Jan 29, 2026Checkout Service DegradationThis incident has been resolved. We will provide further information in a public incident report. **Summary** On Jan 29, 2026, from 19:55 to 20:21 UTC a subset of customers experienced checkout errors. This incident…-57 minResolved
Jan 23, 2026Orders API considering API keysThis incident has been resolved. We will provide further information in a public incident report.39 minResolved
Jan 22, 2026Admin Partial OutageThis incident has been resolved. We will provide further information in a public incident report1h 29mResolved
Dec 20, 2025License Manager Auth FailureThis incident has been resolved. We will provide further information in a public incident report. **Summary** On Dec 20, 2025, from 02:09 to 04:10 UTC, our customers experienced errors while logging in and placing…1h 58mResolved
Dec 13, 2025Masterdata degradation affecting CheckoutThis incident has been resolved. We will provide further information in a public incident report. **Summary** The incident has been resolved and the platform is operating normally. Monitoring has not detected any…1h 24mResolved
Dec 8, 2025Storefront Navigation Issues on VTEX Legacy Portal/CMSDuring an infrastructure migration process, one of our services experienced instabilities. To restore stability, we scaled up the previous environment and redirected traffic to the healthy environment. The impact was…0 minResolved

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How to Read This VTEX Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before VTEX acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single VTEX outage in this window ran 10d 7h, against a mean recovery of 12h 55m. If you depend on VTEX in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.