Watermark Insights Outage History

40 incidents recorded over the last 365 days, 37 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Watermark Insights status100.00% uptime history

Every Recorded Watermark Insights Incident

Watermark Insights incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 27, 2026Course Evaluations & Surveys Ongoing Service Interruption InvestigationThe recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…1h 56mResolved
Oct 21, 2026Tk20 Temporarily Offline as a Security PrecautionAll Tk20 services have been patched and restored, including student account purchases, annotated video assessment, and charts in Next Generation Reporting. Users can resume all normal activity. When the PHP…23h 40mResolved
Oct 21, 2026LiveText Temporarily Offline as a Security PrecautionThe recent interruption affecting LiveText services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…138h 26mResolved
Oct 6, 2026Faculty Success ongoing service investigationThe recent issue affecting Facutly Success Full Service Reporting has been resolved and the case is now officially closed. We understand the importance of continuous service availability and apologize for any…1h 25mResolved
Sep 25, 2026Course Evaluations & Surveys Ongoing service European regionThis incident has been resolved.1h 34mResolved
Sep 22, 2026Planning & Self-Study Ongoing Service InvestigationThe recent issue affecting Planning & Self-Study services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of…21h 10mResolved
Sep 22, 2026Faculty Success ongoing service investigationThe recent issue affecting Facutly Success RPT services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…4h 48mResolved
Sep 17, 2026Update: Issue Identified Regarding Service Outage to Faculty Success RPTThe recent issue affecting Facutly Success RPT services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…48 minResolved
Sep 17, 2026Faculty Success ongoing service investigationThe recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…1h 48mResolved
Sep 15, 2026Course Evaluations & Surveys Ongoing service interruptionThe recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…2h 34mResolved
Sep 11, 2026Faculty Success ongoing service investigationThe recent issue affecting Faculty Success Career Pathways has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of…44 minResolved
Sep 9, 2026Course Evaluations & Surveys Ongoing service interruption in our European region investigationThe recent issue affecting Course Evaluations & Surveys services in our Europe region has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the…1h 35mResolved
Sep 1, 2026Watermark Trust Center ongoing service interruptionThis incident has been resolved.2h 8mResolved
Aug 24, 2026Course Evaluations & Surveys Ongoing service interruption investigationThe recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…3h 42mResolved
Aug 21, 2026Planning & Self Study Ongoing Service InvestigationThis incident has been resolved.68h 26mResolved
Aug 20, 2026Student Learning & Licensure Ongoing Service Interruption InvestigationThe recent issue affecting Student Learning & Licensure services has been resolved and the case is now officially closed. After testing and monitoring, we are confident in the stability and performance of our…94h 33mResolved
Jul 20, 2026Course Evaluations & Surveys Ongoing service interruption in our Australia region investigationThe recent issue that caused some clients in our Australia region to experience intermittent slowness or errors with Course Evaluations & Surveys has been thoroughly resolved, and the case is now officially closed…1h 44mResolved
Jul 20, 2026Course Evaluations & Surveys Ongoing service interruption in our Australia region investigationThe recent issue that caused some clients in our Australia region to experience intermittent slowness or errors with Course Evaluations & Surveys has been thoroughly resolved, and the case is now officially closed…40 minResolved
Jul 15, 2026Course Evaluations & Surveys degraded service investigationThe recent issue that caused some clients to experience intermittent slowness or errors with Course Evaluations & Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and…2h 18mResolved
Jul 15, 2026Course Evaluations & Surveys degraded service investigationThe recent issue that caused some clients to experience intermittent slowness or errors with Course Evaluations & Surveys has been thoroughly resolved, and the case is now officially closed. After rigorous testing and…2h 3mResolved
Jul 13, 2026SS&E Apple App Store Download issueThe Watermark Student App is now fully available for download from the Apple App Store. New downloads can now be initiated and completed as expected. Should you require further information or assistance, please reach…93h 55mResolved
Jul 8, 2026CE&S Scheduled MaintenanceMaintenance Complete — July 8 All scheduled maintenance windows have been completed successfully. The platform is fully operational. If you are experiencing any unexpected issues, please contact support.5h 59mScheduled
Jul 7, 2026CE&S Scheduled MaintenanceMaintenance Complete — July 7 | Next Window: July 8 Tonight's scheduled maintenance has been completed successfully. Our final maintenance window begins Wednesday, July 8 at 1:00 PM ET and is expected to conclude by…10h 0mScheduled
Jul 6, 2026CE&S Scheduled MaintenanceMaintenance Complete — July 5-6 | Next Timeframe: July 7 Tonight's scheduled maintenance has been completed. Our next maintenance timeframe begins Tuesday, July 7 at 7:00 PM ET and is expected to conclude by 3:00 AM ET…6h 0mScheduled
Jun 15, 2026Issue Identified Regarding Service Outage to Faculty Success Full Text Search FunctionThe recent issue affecting Facutly Success Full Text Search Function has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…5h 22mResolved
Jun 2, 2026Planning & Self Study PDF Export IssuesThe recent PDF Export Issues affecting Planning & Self Study have been fully resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of…29 minResolved
May 7, 2026Instructure Canvas OutageCanvas service has been restored by Instructure, and Canvas integrations within Watermark products are operating normally. Watermark products were not impacted by this incident. For Canvas-specific questions, please…136h 7mResolved
May 4, 2026Instructure Security IncidentWatermark Insights is aware of the recent security incident reported by Instructure. As a Pro-Tier partner with multiple certified integrations, we take this situation with the utmost seriousness. Current Status and…0 minResolved
Apr 17, 2026Taskstream LAT ongoing service interruption investigationThe recent interruption affecting Taskstream LAT services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of…38 minResolved
Mar 27, 2026LiveText Ongoing Service InvestigationThe recent interruption affecting LiveText services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…1h 3mResolved
Feb 10, 2026Faculty Success ongoing service investigationThe recent issue affecting Navigator authentication services with Faculty Success has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the…23 minResolved
Feb 9, 2026Service disruption with Support PortalThe disruption involving the Watermark Support Potal has been resolved. We apologize for any inconvience.1h 34mResolved
Feb 9, 2026Course Evaluations & Surveys Ongoing service interruption investigationThe recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…1h 38mResolved
Jan 22, 2026Faculty Success ongoing service investigationThe recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…4h 50mResolved
Dec 15, 2025Issue identified regarding service interruption to Tk20The recent interruption affecting Tk20 services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…1h 19mResolved
Dec 15, 2025Faculty Success ongoing service investigationThe recent issue affecting Facutly Success services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our…47 minResolved
Dec 11, 2025Issue Identified Regarding Service Outage to Outcomes Assessment ProjectsThe recent issue affecting Outcomes Assessment Projects services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…2h 58mResolved
Dec 11, 2025Course Evaluations & Surveys Ongoing service interruption investigationThe recent issue affecting Shibboleth access in Course Evaluations & Surveys services has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the…30 minResolved
Dec 1, 2025Faculty Success ongoing service investigationThe recent issue affecting Faculty Success services, Promotion and Tenure module has been thoroughly resolved, and the case is now officially closed. After rigorous testing and monitoring, we are confident in the…16h 45mResolved
Nov 17, 2025Course Evaluations & Surveys Ongoing service interruption investigationThe recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and…24h 54mResolved

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How to Read This Watermark Insights Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Watermark Insights acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Watermark Insights outage in this window ran 5d 18h, against a mean recovery of 17h 17m. If you depend on Watermark Insights in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.