Is Watermark Insights Down?

The recent issue affecting Course Evaluations & Surveys services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services. We understand the importance of continuous service availability and apologize for any inconvenience this incident may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences. Should you require further information or assistance, please reach out to our support team. Thank you for your patience, understanding, and continued support. --- [2026-10-27T17:43:32.981-04:00] (monitoring) The issue leading to the recent service interruption affecting Course Evaluations & Surveys has been fully resolved. We are monitoring for any further disruptions. You may resume your normal activities, and we apologize for any inconvenience this interruption may have caused. --- [2026-10-27T16:47:32.240-04:00] (identified) We have successfully identified the cause of the interruption affecting certain functionalities for some institutions within Course Evaluations & Surveys. We are working to restore functionality and will continue to provide updates as we progress towards fully resolving the issue. --- [2026-10-27T16:08:08.239-04:00] (investigating) Our team is currently investigating a potential service interruption that may be affecting certain functionalities for some institutions within Course Evaluations & Surveys. We will continue to provide updates as we progress towards fully resolving the issue.

All Tk20 services have been patched and restored, including student account purchases, annotated video assessment, and charts in Next Generation Reporting. Users can resume all normal activity. When the PHP vulnerabilities were announced, we took Tk20 offline as a precaution and applied the security fixes once they became available. Each component was tested before being returned to service. Thank you for your patience, and we apologize for the disruption. --- [2026-10-21T20:34:42.605-04:00] (identified) Core Tk20 services have been patched and are now available to all customers, and users can resume most normal activity. A few features remain temporarily unavailable while we finish patching: student account purchases, annotated video assessment, and charts in Next Generation Reporting. We’ll post another update once these are restored. Thank you for your patience, and we apologize for the disruption. --- [2026-10-21T15:43:01.853-04:00] (investigating) The Watermark engineering team has successfully patched the PHP related vulnerabilities for Tk20 and we are in progress with restoring service. Tk20 customers will see service restored over the next few hours and an additional update will be posted once service is fully restored to all customers. --- [2026-10-21T11:44:43.028-04:00] (investigating) We have temporarily taken Tk20 offline as a precaution while we assess newly announced security vulnerabilities in PHP, a technology Tk20 depends on. Your data remains secure, and this step is intended to keep Tk20 and your data protected. No action is needed on your part. Tk20 will return to service once the required updates are complete and have been tested. We will continue to provide updates as we progress towards restoring service. --- [2026-10-21T11:44:42.233-04:00] (investigating) Our team is currently investigating a potential service interruption that may be affecting certain functionalities with Tk20. We will continue to provide updates as we progress towards fully resolving the issue.

The recent interruption affecting LiveText services has been thoroughly resolved and the case is now officially closed. After rigorous testing and monitoring, we are confident in the stability and performance of our services. We understand the importance of continuous service availability and apologize for any inconvenience this disruption may have caused. Our team has taken proactive steps to not only address the immediate issue but also to implement improvements aimed at preventing future occurrences. Should you require further information or assistance, please reach out to our support team. Thank you for your patience, understanding, and continued support. --- [2026-10-23T17:08:04.289-04:00] (monitoring) The issue leading to the recent service interruption affecting LiveText has been fully resolved. We are monitoring for any further disruptions. You may resume your normal activities, and we apologize for any inconvenience this outage may have caused. --- [2026-10-23T13:16:22.190-04:00] (investigating) Most LiveText services returned online on October 22nd at 10:00 AM ET, following the security updates applied in response to the recent PHP vulnerabilities announced on October 20. Field Experience Management (FEM) remains unavailable. Watermark is actively working on this module and continues to make steady progress toward restoring it, but we cannot yet provide a definitive timeline. We understand how critical FEM is to your institution, and we will post another update by October 24th at 3:00 PM ET. Thank you for your patience, and we apologize for the disruption. --- [2026-10-22T09:53:08.887-04:00] (investigating) The majority of Livetext services have been patched and are now available to all customers, and users can resume most normal activity. Field Experience Management (FEM) remains unavailable. Thank you for your patience, and we apologize for the disruption. --- [2026-10-21T14:40:43.577-04:00] (investigating) The Watermark engineering team is working to patch the PHP related vulnerabilities for LiveText and the service remains offline as a precaution. We anticipate an update by 10:00 AM ET on Thursday, October 22 on when access will be restored. --- [2026-10-21T11:45:11.926-04:00] (investigating) We have temporarily taken LiveText offline as a precaution while we assess newly announced security vulnerabilities in PHP, a technology LiveText depends on. Your data remains secure, and this step is intended to keep LiveText and your data protected. No action is needed on your part. LiveText will return to service once the required updates are complete and have been tested. We will continue to provide updates as we progress towards restoring service. --- [2026-10-21T11:45:19.954-04:00] (investigating) Our team is currently investigating a potential service interruption that may be affecting certain functionalities with LiveText. We will continue to provide updates as we progress towards fully resolving the issue.