weareplanet Outage History

200 incidents recorded over the last 365 days, 51 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live weareplanet status100.00% uptime history

Every Recorded weareplanet Incident

weareplanet incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 19, 2026Maintenance Notification | Planet Acquiring / PHOST System | Europe, UAE, India, and the Middle East RegionsService: Planet Acquiring / PHOST System – Europe, UAE, India, and the Middle East Regions Maintenance Type: Release Maintenance Downtime and Impact: No downtime or customer impact is expected. Rollback Plan: In the…2h 0mScheduled
Nov 18, 2026Maintenance Notification | PHOST System Maintenance | North America, Brazil & LATAM RegionsService: PHOST System – North America, Brazil & LATAM Regions Maintenance Type: Release Maintenance Downtime and Impact: No downtime or customer impact is expected. Rollback Plan: In the unlikely event that issues…2h 0mScheduled
Nov 17, 2026Maintenance Notification | PHOST System Maintenance | AP, HK & PE RegionsService: PHOST System – AP, HK & PE Regions Maintenance Type: Release Maintenance Downtime and Impact: No downtime or customer impact is expected. Rollback Plan: In the unlikely event that issues are encountered…3h 0mScheduled
Nov 17, 2026Maintenance Notification | CHANGE-64 | MAS Version ReleaseRegion: Global Maintenance Reference: CHANGE-64 Maintenance Start: Tuesday, 17 November 2026 | 10:00 UTC Maintenance End: Tuesday, 17 November 2026 | 11:00 UTC Duration: 1 hour Maintenance Type: MAS Version…1h 0mScheduled
Nov 16, 2026Maintenance Notification | PSM-651099 | 3CPortal New Version ReleaseMaintenance Reference: PSM-651099 Duration: 2 hours Maintenance Type: New Version Release Systems Impacted: 3CPortal Downtime and Impact: There is no expected downtime or any service…2h 0mScheduled
Nov 12, 2026Maintenance Notification | PSM-650988 | Web2Pay Release MaintenanceMaintenance Type: Version Release Maintenance Maintenance Reference: PSM-650988 Systems Impacted: Payment Gateway Web2Pay General Payment Gateway Web2Pay WB Payment Gateway Web2Pay US Downtime and Impact…3h 0mScheduled
Nov 10, 2026Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate RenewalMaintenance Type: Certificate Renewal Affected Service: Visa 3D Secure (3DS) Authentication Downtime and Impact: No downtime or customer impact is expected. This is a routine renewal of a security certificate for Visa…2h 0mScheduled
Nov 10, 2026Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network MaintenanceMaintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Systems Impacted: Planet Tax-Free Europe Issuing & Refund Solutions Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10…4h 0mScheduled
Nov 10, 2026Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production EnvironmentDear Sir or Madam, We wish to inform you that network maintenance will be performed on the Production environment of the Datatrans Payment Gateway. Maintenance Reference: PSM-633307 Maintenance Type: Network…4h 0mScheduled
Nov 5, 2026IM-695 | Transaction Rejections Across Selected Bank InterfacesWe are investigating degraded payment processing affecting transactions through selected connectivity paths. Other processing services remain operational.—Investigating
Nov 4, 2026Maintenance Notification | PSM-645905 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Nov 4, 2026Maintenance Notification | PSM-633304 | Planet Gateways Network MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Nov 3, 2026IM-283 | Planet Tax-Free Service Disruption - PABLO | External to PlanetPABLO has advised that the service disruption remains ongoing and its technical teams continue to investigate. Fallback offline mode remains enabled, with the next update from PABLO expected at approximately 11:00 CET…—Investigating
Nov 3, 2026Maintenance Notification | PSM-613548 | MAS Version ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Nov 3, 2026Maintenance Notification | PSM-644781 | Payment Gateway Tokenisation ServiceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026Maintenance Notification | PSM-645047 | Planet eCommerce Gateway Application MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 29, 2026Maintenance Notification | PSM-633301 | Datatrans Payment Gateway - Production EnvironmentThe scheduled maintenance has been completed.3h 0mScheduled
Oct 29, 2026Maintenance Notification | PSM-633301 | Network MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 28, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaThe scheduled maintenance has been completed.2h 0mScheduled
Oct 28, 2026Reminder: Protel Scheduled Background Maintenance - AustraliaThe scheduled maintenance has been completed.2h 0mScheduled
Oct 28, 2026Maintenance Notification | PSM-642586 | Planet Gateways Network MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 28, 2026Maintenance Notification | PSM-641837 | Planet eCommerce Gateway – Visa 3D Secure Certificate RenewalThe scheduled maintenance has been completed.1h 0mScheduled
Oct 27, 2026Maintenance Notification | PSM-645785 | Planet Tax-Free Europe | Application Server Release MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 27, 2026I/O Reservation Import – Partial OutageThis incident has been resolved.1h 5mResolved
Oct 27, 2026Maintenance Notification | PSM-633201 | Planet Gateways Network Maintenance | The AmericasThe scheduled maintenance has been completed.3h 30mScheduled
Oct 26, 2026External Maintenance Notification | PSM-632325 | Non Planet Acquiring – Worldline Acquiring ServicesThe scheduled maintenance has been completed.1h 0mScheduled
Oct 26, 2026Maintenance Notification | PSM-645339 | 3CReports (3cportal.com) Server PatchingThe scheduled maintenance has been completed.1h 0mScheduled
Oct 24, 2026PSM-649004 | Planet Tax-Free Service DisruptionNous souhaitons vous informer que le système PABLO est de nouveau opérationnel et fonctionne normalement. Les commerçants n’ont plus besoin d’appliquer la procédure de secours manuelle et peuvent reprendre l’émission…49h 32mResolved
Oct 23, 2026PSM-649004 | Planet Tax-Free Service DisruptionTax-Free form issuance services have recovered and are operating normally. Transaction processing has been validated across affected locations, and no further issues are currently being observed. We will continue to…4h 35mResolved
Oct 23, 2026Maintenance Notification | PSM-618758 | Planet Clearing ServicesThe scheduled maintenance has been completed.3h 0mScheduled
Oct 23, 2026Maintenance Notification | PSM-633195 | Planet Gateways Network Maintenance | The AmericasThe scheduled maintenance has been completed.5h 0mScheduled
Oct 22, 2026Maintenance Notification | Planet Acquiring / PHOST System | Europe, UAE, India, and the Middle East RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 21, 2026Maintenance Notification | PHOST System Maintenance | North America, Brazil & LATAM RegionsScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 20, 2026Maintenance Notification | PHOST System Maintenance | AP, HK & PE RegionsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 20, 2026PSM-646533 | Increased transaction rejections for Atos Worldline UK acquired transactions | External to PlanetTransaction processing has returned to normal for transactions acquired via Atos Worldline UK. Our teams will continue to monitor for stability.3h 10mResolved
Oct 20, 2026Maintenance Notification | PSM-613547 | MAS Version ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Oct 19, 2026Maintenance Notification | PSM-643414 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.8h 0mScheduled
Oct 18, 2026Maintenance Notification | PSM-620021 | Planet Gateways Network Maintenance | The AmericasScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 17, 2026PSM-645265 | Increased Transaction Disruptions – Chase Acquiring | External to PlanetChase has confirmed that service has been restored, and transactions are processing normally. Our teams have validated recovery and will continue to monitor the service.1h 57mResolved
Oct 16, 2026protel AIR - EFT & CCM OutageThis incident has been resolved.3h 29mResolved
Oct 15, 2026PSM-644646 | Planet Web2Pay eCommerce Gateway | 3D Secure Authentication DisruptionsWe are no longer observing increased 3D Secure authentication errors, and service is operating as expected. Our teams will continue to monitor for stability.16 minResolved
Oct 15, 2026Maintenance Notification | PSM-634268 | GlobalScape IE Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 15, 2026Maintenance Notification | PSM-638876 | Web2Pay Release MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 14, 2026Maintenance Notification | PSM-633197 | Planet Gateways Network Maintenance | The AmericasScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 14, 2026PSM-643411 | Increased Transaction Rejections | Subset of CustomersTransaction processing has returned to normal and services are operating as expected. Our teams will continue to monitor for stability.2h 37mResolved
Oct 14, 2026Maintenance Notification | PSM-631413 | Non Planet Acquiring - MonextScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 13, 2026Maintenance Notification | PSM-634215 | Payment Gateway Tokenisation ServiceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 12, 2026Maintenance Notification | PSM-636238 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 12, 2026Maintenance Notification | PSM-632395 | Planet eCommerce Gateway – Mastercard 3D Secure Certificate RenewalScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 11, 2026Maintenance Notification | PSM-620021 | Planet Gateways Network Maintenance | The AmericasScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 10, 2026PSM-641504 | Transaction Disruption | Mashreq-Acquired Transactions | External to PlanetThe third-party has confirmed the issue has been resolved, and transactions are processing as expected. Our teams will continue to monitor for stability.1h 52mResolved
Oct 10, 2026Emergency Maintenance Notification | PSM-634366 | Datacentre Network MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 9, 2026External Maintenance Notification | PSM-627247 | Non Planet Acquiring – QNB Acquiring ServicesScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 8, 2026PSM-640268 Transaction Disruptions | Non-Planet Acquiring - Elavon USService has returned to normal following work with our external partner. Our teams will continue to monitor for stability.10h 8mResolved
Oct 8, 2026Maintenance Notification | PSM-613543 | MAS Version ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Oct 8, 2026Maintenance Notification | PSM-635940 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 8, 2026Maintenance Notification | PSM-636628 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 8, 2026Maintenance Notification | PSM-635764 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026Maintenance Notification | PSM-635450 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 7, 2026Maintenance Notification | PSM-635767 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 7, 2026Maintenance Notification | PSM-635860 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 7, 2026Emergency Maintenance Notification | PSM-632003 | Planet Acquiring Application Server MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 6, 2026Maintenance Notification | PSM-635442 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Oct 3, 2026PSM-637093 | Elevated Approval Rate DegradationThis incident has been resolved.7h 24mResolved
Oct 1, 2026Maintenance Notification | PSM-628471 | Web2Pay Release MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 1, 2026Maintenance Notification | PSM-631011 | Non Planet Acquiring - Barclays GermanyScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 30, 2026PSM-601409 | Transaction disruption for a subset of customersThe transaction processing issue has been resolved. Services are operating normally, and we are continuing to monitor performance.2 minResolved
Sep 30, 2026Reminder: Protel Scheduled Background Maintenance - AustraliaThe scheduled maintenance has been completed.2h 0mScheduled
Sep 30, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaThe scheduled maintenance has been completed.2h 0mScheduled
Sep 30, 2026Maintenance Notification | PSM-628809 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 29, 2026Maintenance Notification | PSM-623391 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.7h 0mScheduled
Sep 29, 2026Maintenance Notification | PSM-631100 | Planet Tax-Free Europe - MobilityThe scheduled maintenance has been completed.1h 0mScheduled
Sep 29, 2026Maintenance Notification | PSM-623401 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 29, 2026Maintenance Notification | PSM-623383 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-623388 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.7h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-623367 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-619153 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-623379 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.9h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-623224 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-623225 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 28, 2026Maintenance Notification | PSM-623321 | Planet Acquiring Authorization Servers Network MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 24, 2026PSM-632302 | Card-Present Gateway - Transaction DisruptionA fix has been implemented, and our monitoring has observed a return to normal transaction processing and approval rates for the affected customers. Our teams will continue to monitor for stability.23 minResolved
Sep 24, 2026Emergency Maintenance | PSM-613566 | MAS Application MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Sep 24, 2026Maintenance Notification | PSM-623223 & PSM-623457 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 24, 2026Maintenance Notification | PSM-623222 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.6h 0mScheduled
Sep 24, 2026Maintenance Notification | PSM-623249 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 24, 2026Maintenance Notification | PSM-628471 | Web2Pay Release MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Sep 24, 2026Maintenance Notification | Planet Acquiring / PHOST System Maintenance | Europe, UAE, India, and the Middle East RegionsScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 23, 2026Maintenance Notification | PSM-623374 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 23, 2026Maintenance Notification | PHOST System Maintenance | North America, Brazil & LATAM RegionsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 23, 2026Maintenance Notification | PSM-623247 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Sep 22, 2026Maintenance Notification | PSM-623355 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 22, 2026Maintenance Notification | PSM-623246 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 22, 2026Maintenance Notification | PSM-623360 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 22, 2026Maintenance Notification | PHOST System Maintenance | AP, HK & PE RegionsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 22, 2026Maintenance Notification | PSM-613566 | MAS Version ReleaseScheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Sep 21, 2026Maintenance Notification | PSM-623093 & PSM-622570 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 21, 2026Maintenance Notification | PSM-623349 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Sep 21, 2026Update: New Dates | Payment Terminals (Planet Gateway - Card-Present) | Planned maintenance: keeping your terminals compliantThe scheduled maintenance has been completed.1h 0mScheduled
Sep 20, 2026Maintenance Notification | PSM-623083 & PSM-622548 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 17, 2026PSM-628883 | Card-Present Gateway - Transaction Volume Disruption | External to PlanetOur monitoring has observed a return to transaction processing. Monitoring will continue for stability.23 minResolved
Sep 17, 2026Maintenance Notification | PSM-623330 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 16, 2026Protel MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 16, 2026Customer Services Disruption | Third-Party Provider OutageSalesforce has confirmed that services have fully recovered and are now operating as expected. Our customer services, including support correspondence and related communications, have returned to normal. Our teams will…6h 17mResolved
Sep 16, 2026Reminder: Protel Scheduled Background Maintenance - AustraliaScheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Sep 16, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaScheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Sep 16, 2026Maintenance Notification | PSM-611038 | 3D Secure (3DS) New Version ReleaseThe scheduled maintenance has been completed.2h 0mScheduled
Sep 16, 2026Maintenance Notification | PSM-623324 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 15, 2026Maintenance Notification | PSM-623328 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 15, 2026Maintenance Notification | PSM-623080 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 14, 2026Maintenance Notification | PSM-614902 | Planet Tax-Free - Issuing & Refund SolutionsScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 14, 2026Maintenance Notification | PSM-623243, PSM-623126 & PSM-623244 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 14, 2026Maintenance Notification | PSM-623344 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 14, 2026PSM-626284 | Reduced Approval Rate | Card-Present Gateway | Subset of CustomersOur monitoring has observed a return to normal transaction approval rates for the affected customers on the Planet Card-Present Gateway. Services are operating as expected, and monitoring will continue.6 minResolved
Sep 13, 2026Maintenance Notification | PSM-623242, PSM-623240 and PSM-623074 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.8h 0mScheduled
Sep 13, 2026Maintenance Notification | PSM-623457 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 10, 2026Maintenance Notification | PSM-618798 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 10, 2026Maintenance Notification | PSM-618795 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Maintenance Notification | PSM-618797 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Maintenance Notification | PSM-619135 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 9, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 9, 2026Maintenance Notification | PSM-619174 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Sep 9, 2026Maintenance Notification | PSM-619875 | Planet Acquiring / PHOST System Maintenance | All RegionsScheduled maintenance is currently in progress. We will provide updates as necessary.1h 30mScheduled
Sep 8, 2026Maintenance Notification | PSM-619128 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 8, 2026Maintenance Notification | PSM-619142 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 8, 2026Maintenance Notification | PSM-619117 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.9h 0mScheduled
Sep 8, 2026Maintenance Notification | PSM-618704 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 8, 2026Maintenance Notification | PSM-613522 | MAS Version ReleaseThe scheduled maintenance has been completed.145h 30mScheduled
Sep 8, 2026Maintenance Notification | PSM-619099 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 8, 2026Maintenance Notification | PSM-599235 & PSM-610274 | Web2Pay - Diners Club & Discover 3D Secure Certificate RenewalScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 7, 2026Maintenance Notification | PSM-618792 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Sep 7, 2026Maintenance Notification | PSM-619129 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.7h 0mScheduled
Sep 7, 2026Maintenance Notification | PSM-618319 | Non Planet Acquiring - MashreqScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 7, 2026Maintenance Notification | PSM-618637 | Planet Card-Present Gateway Application MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 7, 2026PSM-622349 | Non-Planet Acquiring Transaction Disruption | First Abu Dhabi BankOur monitoring has observed a return to normal service. Our teams will continue to monitor for stability.15 minResolved
Sep 7, 2026PSM-622108 | Web2Pay Transaction DisruptionsBetween 01:06 and 02:10 CEST on 7 September, some customers in Europe may have experienced failed or interrupted payments when using Web2Pay. The issue has been resolved and payments are processing normally again. We…0 minResolved
Sep 6, 2026Maintenance Notification | PSM-618690 | Planet Card-Present Gateway Application MaintenanceMaintenance Reference: PSM-618690 Service: Planet Card‑Present Gateway Maintenance Type: Application Server Maintenance Downtime and Impact: No downtime or customer impact is expected. This is an online maintenance…7h 0mScheduled
Sep 6, 2026Maintenance Notification | PSM-618685 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.7h 0mScheduled
Sep 6, 2026Maintenance Notification | PSM-618690 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.7h 0mScheduled
Sep 4, 2026PSM-621230 | Customer Communication Email Disruption | External to PlanetCustomer communication email delivery has returned to normal, and emails are now being delivered as expected. This issue was external to Planet, and has since been resolved. Our teams will continue to monitor for…6h 7mResolved
Sep 4, 2026PSM-621056 | Non-Planet Acquiring Transaction Disruption - Monext Acquiring | External to PlanetOur monitoring has observed a return to normal service. Our teams will continue to monitor for stability.22 minResolved
Sep 2, 2026Maintenance Notification | PSM-612273 | Planet Tax-Free EuropeThe scheduled maintenance has been completed.2h 59mScheduled
Sep 2, 2026Reminder: Protel Scheduled Background Maintenance - AustraliaThe scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaThe scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026Maintenance Notification | PSM-611034 | 3D Secure (3DS) New Version ReleaseThe scheduled maintenance has been completed.2h 0mScheduled
Sep 1, 2026PSM-619042 | Web Booking Engine - Confirmation Email DisruptionsThis incident has been resolved.42 minResolved
Sep 1, 2026Payment Terminals (Planet Gateway - Card-Present) | Planned maintenance: keeping your terminals compliantThe scheduled maintenance has been completed.1h 0mScheduled
Aug 26, 2026Reminder: Protel Scheduled Background Maintenance - AustraliaThe scheduled maintenance has been completed.2h 0mScheduled
Aug 26, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaThe scheduled maintenance has been completed.2h 0mScheduled
Aug 24, 2026PSM-614276 | File Processing Delay – South Africa RegionThis issue has been resolved and all processing is confirmed to be operating normally. We apologise for any inconvenience caused.8 minResolved
Aug 22, 2026PSM-614033 | Non-Planet Acquiring Transaction Disruption - Monext Acquiring | External to PlanetOur monitoring has observed a return to normal service. Our teams will continue to monitor for stability.3h 1mResolved
Aug 21, 2026PSM-613374 | Planet Gateways (Card-Present & eCommerce) | Transaction DisruptionA brief disruption affecting the Planet Gateways (Card-Present & eCommerce) was observed between approximately 01:54 and 02:16 CEST. Our monitoring has since confirmed a return to normal service, and transactions are…-57 minResolved
Aug 21, 2026PSM-613374 | Planet Gateways (Card-Present & eCommerce) | Transaction DisruptionA brief disruption affecting the Planet Gateways (Card-Present & eCommerce) for some customers was observed between approximately 01:54 and 02:16 CEST. Our monitoring has since confirmed a return to normal service, and…0 minResolved
Aug 19, 2026protel Cloud - POS Interfaces degraded PerformanceThis incident has been resolved.16h 18mResolved
Aug 18, 2026Maintenance Notification | PHOST System Maintenance | PE RegionThe scheduled maintenance has been completed.2h 0mScheduled
Aug 18, 2026PSM-611726 | Intermittent Transaction Disruptions | WorldlineService for Worldline-acquired transactions has been restored and transactions are processing as expected. Our teams are continuing to investigate with the third-party acquirer to confirm the underlying cause.1h 12mResolved
Aug 18, 2026Maintenance Notification | PSM-447639 | Planet Card-Present Gateway — Network Maintenance | US RegionThe scheduled maintenance has been completed.3h 0mScheduled
Aug 15, 2026PSM-610498 | Increased Mastercard Transaction Rejections | External to PlanetTransactions are now processing as expected for the affected customers. Mastercard has confirmed the issue was related to a global Mastercard outage, which has since been resolved. Our teams will continue to monitor for…1h 17mResolved
Aug 14, 2026PSM-610023 | Payment Terminal DisruptionThis incident has been resolved.31 minResolved
Aug 13, 2026Maintenance Notification | Planet Acquiring / PHOST System Maintenance | Europe, UAE, India, and the Middle East RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 12, 2026Maintenance Notification | PHOST System Maintenance | US, CA, BR & LATAM RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 11, 2026Maintenance Notification | PHOST System Maintenance | AP & HK RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 10, 2026Maintenance Notification | PSM-598466 | 3CPortal New Version Release | 10 AugustThe scheduled maintenance has been completed.2h 0mScheduled
Aug 10, 2026Maintenance Notification | PSM-597015 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 3, 2026planet Web Booking Engine - OutageThis incident has been resolved.16h 53mResolved
Jul 30, 2026Maintenance Notification | PSM-582641 | Planet Gateways — Database Maintenance | US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Jul 29, 2026PSM-601409 | Payment Processing IssueThis incident will now be closed on the Status Page. Our teams will continue to investigate the issue directly with the affected customers as part of ongoing troubleshooting. Any further updates will be provided through…33 minResolved
Jul 29, 2026Reminder: Protel Scheduled Maintenance - Europe/AfricaThe scheduled maintenance has been completed.2h 0mScheduled
Jul 29, 2026Reminder: Protel Scheduled Background Maintenance - AustraliaThe scheduled maintenance has been completed.2h 0mScheduled
Jul 29, 2026Maintenance Notification | PSM-583658 | Planet Card-Present Gateway — Database Maintenance | US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Jul 28, 2026Maintenance Notification | PSM-592893 | Third-Party Acquirer Maintenance (Worldline)The scheduled maintenance has been completed.4h 0mScheduled
Jul 28, 2026Maintenance Notification | PSM-589404 | MAS Version ReleaseThe scheduled maintenance has been completed.1h 15mScheduled
Jul 27, 2026Maintenance Notification | PSM-596503 | Planet Card-Present Gateway Application MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jul 26, 2026PSM-599263 – Potential Funding DelayFurther to our previous update, we have sent direct communications to any customers who may be affected by a funding delay relating to this external incident. These have been sent to the specified contact email…16h 33mResolved
Jul 26, 2026PSM-599263 - Visa Processing and File DelayFollowing recovery from the external Visa incident affecting Visa Clearing Exchange (VCX) processing, the affected Visa transactions have been reprocessed. Any affected reporting or downstream files will be processed…23h 42mResolved
Jul 25, 2026PSM-599263 - Visa Processing and File DelayVisa has advised that the issue has been mitigated on their side. Any affected transactions will be processed or included in the next scheduled file runs as the data becomes available.25 minResolved
Jul 24, 2026Informational Notice | PSM-598102 | External Partner Maintenance | Mastercard ClearingThe scheduled maintenance has been completed.1h 0mScheduled
Jul 24, 2026Maintenance Notification | PSM-564305 | Planet Clearing ServicesThe scheduled maintenance has been completed.1h 0mScheduled
Jul 23, 2026Maintenance Notification | PSM-447639 | Planet Card-Present Gateway — Network Maintenance | US RegionThe scheduled maintenance has been completed.3h 0mScheduled
Jul 23, 2026Emergency Maintenance | PSM-596456 | Planet Acquiring Services / Host System | EuropeThe scheduled maintenance has been completed.30 minScheduled
Jul 22, 2026Emergency Maintenance | PSM-596462 | Planet Acquiring Services / Host System | EuropeThe scheduled maintenance has been completed.30 minScheduled
Jul 22, 2026Emergency Maintenance | PSM-596459 | Planet Acquiring Services / Host System | UAE, India, and the Middle East RegionThe scheduled maintenance has been completed.30 minScheduled
Jul 22, 2026Emergency Maintenance | PSM-596448 | Planet Acquiring Services / Host System | Brazil & South America RegionsThe scheduled maintenance has been completed.1h 0mScheduled
Jul 18, 2026PSM-595827 | Protel Card Payments – EuropeThis issue has been resolved and card payments through Protel are processing normally. We apologise for any inconvenience caused.1h 5mResolved
Jul 18, 2026PSM-595756 | Transaction ProcessingThis incident has been resolved.4h 46mResolved
Jul 15, 2026PSM-593962 | MAS Portal - Daily Planet Reporting FilesThe MAS Portal is fully available and operating as expected. The affected reports are being regenerated by our teams, with funding related reports prioritised and now completed. Remaining reports are being recovered as…7h 21mResolved
Jul 9, 2026PSM-590721 | Daily Planet Reporting FilesThe issue affecting a subset of ATM portfolio reports generated on 08 July 2026 has been resolved. The delay was caused by an external dependency where Visa scheme files were received later than scheduled, resulting in…4h 36mResolved
Jul 7, 2026PSM-589323 | Third-Party Acquired TransactionsWorldline has confirmed the issue has been resolved on their side. Our teams will continue to monitor for stability.1h 33mResolved
Jul 6, 2026PSM-588760 | Planet Card-Present GatewayThe issue affecting a subset of locations has been resolved and services are operating as expected. Our teams will continue to monitor for stability.39 minResolved
Jul 1, 2026PSM-585990 | 4G TerminalsOur connectivity partner has confirmed the outage has been resolved and 4G Terminal connectivity is operating as expected. If you continue to experience issues, please restart your terminal. If problems persist, please…1h 19mResolved
Jun 25, 2026protelAir OutageWe are currently investigating this issue.-37691 minResolved
Jun 25, 2026Protel | Degradierte PerformanceWe are currently investigating this issue.-41710 minResolved
Jun 25, 2026Protel | Best Western Interface Degraded PerformanceWe are currently investigating this issue.-48729 minResolved
Jun 25, 2026Protel | Planet WBE OutageWe are currently investigating this issue.0 minResolved
Jun 25, 2026Protel | Planet WBE partial outageWe are currently investigating this issue.-119048 minResolved
Jun 25, 2026protel Cloud Service Degraded PerformanceWe are currently investigating this issue.0 minResolved
Jun 25, 2026Protel | protelAir OutageWe are currently investigating this issue.0 minResolved
Jun 23, 2026PSM-581783 | Non-Planet Acquired Transaction Disruptions | External to PlanetServices have returned and are operating as expected. Our teams will continue to monitor the service.29 minResolved
Jun 21, 2026PSM-580140 | Booking Engine & Tokenization ServicesService has returned to normal operation, with availability restored across impacted services. Our teams will continue to monitor to ensure ongoing stability.20h 51mResolved
Jun 18, 2026PSM-578803 | Service DisruptionServices have returned to normal operation and are operating as expected. Monitoring will continue to ensure ongoing stability.31 minResolved

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How to Read This weareplanet Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before weareplanet acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single weareplanet outage in this window ran 6d 1h, against a mean recovery of 4h 15m. If you depend on weareplanet in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.