Is weareplanet Down?

3D Secure authentication has returned to normal, with no further increase in timeouts or authentication errors observed. Services are operating as expected, and our teams will continue to monitor for stability. --- [2026-11-08T17:06:27.563Z] (investigating) Our teams are continuing to investigate the 3D Secure authentication disruption and are working with the appropriate service providers to restore normal service. --- [2026-11-08T15:15:06.132Z] (investigating) We are currently investigating increased timeouts and authentication errors affecting 3D Secure transactions on the Planet Web2Pay eCommerce Gateway. Our teams are actively investigating and working to restore normal service.

Payment processing has been restored and transactions are processing normally. Following continued monitoring, the service is confirmed stable. This incident is now resolved. --- [2026-11-05T07:52:43.980Z] (monitoring) Payment processing has recovered and transactions are processing normally. We are continuing to monitor the service to confirm stability. --- [2026-11-05T07:42:37.038Z] (investigating) We are continuing to investigate reduced payment approval rates affecting multiple customers. Payment processing remains available, although some transactions may be declined. Our teams are actively working to restore normal processing. --- [2026-11-05T07:00:42.295Z] (investigating) We are investigating degraded payment processing affecting transactions through selected connectivity paths. Other processing services remain operational.

Nous souhaitons vous informer que le système PABLO est de nouveau opérationnel et fonctionne normalement. Les commerçants n’ont plus besoin d’appliquer la procédure de secours manuelle et peuvent reprendre l’émission des bordereaux de détaxe via les processus digitaux habituels. Aucune action supplémentaire n’est requise de votre part. We wish to inform you that the PABLO system is back online and operating normally. Merchants no longer need to use the manual fallback procedure and may now resume issuing tax‑free forms as normal using standard digital processes. No further action is required from your side. Thank you for your cooperation and understanding. --- [2026-11-06T11:58:42.062Z] (monitoring) PABLO 1 is back online and the fallback procedure has been reverted. PABLO 2 / GUN continues to experience intermittent disruption, with PABLO advising that work is ongoing to improve service stability. We continue to monitor the situation and will provide further updates as appropriate. --- [2026-11-05T18:03:31.229Z] (investigating) PABLO has advised that service is progressively recovering and remains under monitoring. Fallback offline mode remains available as a precaution. A further update from PABLO is expected at approximately 10:00 CET tomorrow, subject to confirmation that normal service has been restored. --- [2026-11-05T15:19:54.177Z] (investigating) The disruption affecting the PABLO eCustoms service remains ongoing, with fallback offline mode still enabled. The next update from PABLO is now expected at approximately 18:00 CET. --- [2026-11-05T11:04:38.779Z] (investigating) The disruption affecting the PABLO eCustoms service remains ongoing, with fallback offline mode still enabled. The next update from PABLO is expected at approximately 16:00 CET. --- [2026-11-04T16:47:02.403Z] (investigating) PABLO has advised that the service disruption remains ongoing and its technical teams continue to investigate. Fallback offline mode remains enabled, with the next update from PABLO expected at approximately 11:00 CET on 5 November. --- [2026-11-04T10:01:55.913Z] (investigating) PABLO has advised that the service disruption remains ongoing and its technical teams continue to investigate. Fallback offline mode remains enabled, with a further update from PABLO expected at approximately 16:00 CET. --- [2026-11-03T15:39:00.766Z] (investigating) Fallback offline mode has been enabled for the affected service. The disruption on the PABLO eCustoms side remains ongoing, and our teams continue to monitor the situation. --- [2026-11-03T13:11:39.081Z] (investigating) We are currently investigating an issue affecting Planet Tax-Free services at some locations. Users may experience disruption when accessing services or issuing Tax-Free forms. Our teams are actively investigating and working to restore normal service.

Dear Sir or Madam, We wish to inform you that network maintenance will be performed on the Production environment of the Datatrans Payment Gateway. Maintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 November 2026 at 05:00 CET Downtime and Impact: No significant impact is expected. Services are expected to remain available throughout the maintenance window, aside from brief network transitions that may cause momentary interruptions of a few seconds. All necessary precautions will be taken to ensure a smooth and efficient transition while minimising any potential impact. Our Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance throughout and validate service availability following each network transition. Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform's safety and stability. We appreciate your understanding and cooperation. Please do not hesitate to reach out to support.help@weareplanet.com if you have any questions. Best regards, Datatrans AG

Please note that this maintenance activity has now been postponed. We will share a revised date once confirmed. We apologise for any inconvenience this may cause. --- [2026-10-22T09:09:51.460Z] (scheduled) Maintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Systems Impacted: Planet Tax-Free Europe Issuing & Refund Solutions Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 November 2026 at 05:00 CET Downtime and Impact: This maintenance has been scheduled outside of trading hours to minimise any business impact. No significant impact is expected. Services are expected to remain available throughout the maintenance window, aside from brief network transitions that may cause momentary interruptions of a few seconds. All necessary precautions will be taken to ensure a smooth and efficient transition while minimising any potential impact. Planet's Infrastructure, Application Operations and Incident Management teams will actively monitor the maintenance throughout and validate service availability following each network transition. Rollback Plan: In the unlikely event that we encounter any issues during the maintenance process, we have a rollback plan in place to ensure our platform's safety and stability.