Wunderkind Outage History
15 incidents recorded over the last 365 days, 15 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Wunderkind Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 2, 2026 | Email & Text Send DisruptionOn September 1, 2026, from approximately 11:26 AM to 11:55 AM ET, our upstream cloud infrastructure provider (Google Cloud Platform) experienced an outage (https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev)… | -1589 min | Resolved |
| Aug 26, 2026 | Product Feed Delivery IssueThe underlying infrastructure issue affecting SFTP delivery of product feeds is now recovering, and feeds are beginning to process again. If your team has already begun the configuration change we shared, please… | 166h 18m | Resolved |
| Aug 7, 2026 | Dynamic coupon codes failing in onsite campaigns and email/SMS sendsThe issue affecting dynamic coupon codes has been resolved. Onsite campaigns are now displaying coupon codes correctly, and emails and text messages with dynamic coupon codes are sending normally. We apologize for the… | 9 min | Resolved |
| Jun 17, 2026 | Text not sendingThe issue preventing text campaigns from sending is now resolved. The issue stemmed from a configuration error introduced during an internal infrastructure migration, which prevented text messages from being delivered… | 4h 44m | Resolved |
| Jun 9, 2026 | Reports & Dashboards Unavailable in Analytics TabOn June 9, 2026, Reports and Dashboards were missing from the Analytics Tab in the Wunderkind Platform starting at 10:46 AM EST. The issue stemmed from a platform migration and affected reporting across multiple sites… | -5 min | Resolved |
| Jun 8, 2026 | AI Abandonment Send DropOn June 8, 2026, all customers using AI Abandonment experienced a disruption to send delivery between approximately 1:50 PM and 4:00 PM EST. An automatic fallback helped limit the impact, however approximately 5,000… | 0 min | Resolved |
| Jun 4, 2026 | Ads Suppression IssueThe fix has been applied and this incident is now resolved. Ad suppression is functioning as expected and all clients should be back to normal. We will continue to monitor and will follow up with a full post-mortem… | 2h 11m | Resolved |
| May 12, 2026 | Errors Loading Autonomous Marketing PlatformThe Integrations Hub has been fully restored. All platform services are back up and running normally. We apologize for any disruption this may have caused and thank you for your patience. | 1h 29m | Resolved |
| Apr 14, 2026 | Ads Tag Delivery DisruptionThe certification request with the third-party platform has been approved. Performance returned to stable levels across affected sites. This issue is now resolved and our team will continue to monitor performance… | 138h 13m | Resolved |
| Mar 10, 2026 | StudioThis incident has been resolved, and the Create Layout feature in Studio is functioning. | 2h 27m | Resolved |
| Feb 23, 2026 | Website Pages Unavailable for Ads SupplyThis incident has been resolved, and our advertising supply validation endpoints are now working as expected. | 1h 19m | Resolved |
| Feb 20, 2026 | Abandonment Sends LostTimeframe: Feb 19, 2026 3:15 p.m. - 6:50 p.m. EST Summary: On Thursday, February 19th, 2026 at approximately 3:15 p.m. EST, a deployment to our system caused a surge in internal event traffic. This interrupted… | 0 min | Resolved |
| Feb 5, 2026 | AI Abandonment Sends LostTimeframe: Feb 5, 2026 1:57 p.m. - 5:09 a.m. EST Summary - On Thursday, 5 February at approximately 1:57 pm ET, a deployment caused a loss of AI Abandonment sends - The issue was mitigated on 5 February at 5:09 pm ET… | 0 min | Resolved |
| Feb 2, 2026 | Event Tracking Disruption Affecting Ads and Abandonment SendsTimeframe: Feb 2, 2026 12:00 p.m. EST – Feb 4, 2026 10:27 a.m. EST Summary: - An internal service that powers our website tag experienced an intermittent configuration/caching issue, causing some visits, page views… | 5h 0m | Resolved |
| Dec 5, 2025 | Wunderkind Service Interruption: Reduced Message Sends on December 4, 2025On Thursday, December 4, 2025, from approximately 1:30 pm to 5:00 pm EST, Wunderkind experienced an issue that reduced the number of messages sent from our platform. During this window, some emails and texts for both… | -2212 min | Resolved |
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How to Read This Wunderkind Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Wunderkind acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Wunderkind outage in this window ran 6d 22h, against a mean recovery of 1d 2h. If you depend on Wunderkind in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.