Is 365 Retail Markets Down?

Dear Valued Partner, A fix has been successfully applied, and kiosks in AMS are now reporting the correct online or offline status. Our engineering teams will continue to monitor the services to ensure kiosk continue reporting status accurately. We appreciate your patience and understanding while our teams worked to resolve this incident. Thank you, 365 Retail Markets --- [2026-08-21T09:57:25.866-04:00] (investigating) Dear Valued Partner, We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear offline, similar to behavior experienced on 8/18. The affected kiosks remain online and operational, and are continuing to process sales normally. Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible. Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution. We apologize for any confusion or inconvenience this may cause and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, A fix has been successfully applied, and the AMS kiosk status display issue has been resolved. Kiosk statuses are now reporting correctly in AMS. We appreciate your patience and understanding while our teams worked to resolve this incident. Thank you, 365 Retail Markets --- [2026-08-18T17:11:05.879-04:00] (investigating) Dear Valued Partner, Our engineering teams remain actively engaged and are working closely with Microsoft to identify the root cause of the AMS kiosk status display issue. Kiosks continue to remain online and operational and are processing sales normally. We will provide another update as soon as additional information becomes available. Thank you for your continued patience as we work toward resolution. 365 Retail Markets --- [2026-08-18T15:19:57.589-04:00] (investigating) Dear Valued Partner, We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear as offline. The affected kiosks remain online and operational, and are continuing to process sales normally. Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible. Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution. We apologize for any confusion or inconvenience this may cause and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partners, 365 will be performing maintenance on our V5/ADM system on Saturday, 11/14/2026, beginning at 11:00pm and ending at 3:00am EST. During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. In addition, you may experience downtime in ADM, the 365 Inventory Application, and the 365 Pay Application. Once the maintenance is complete all data will resync, and nothing will be lost. Our teams will be monitoring all systems during the entire process. If you see any issues arise or have any questions, please contact our support team at support@365smartshop.com or view https://status.365retailmarkets.com/ for updates. Thank you, 365 Support Team

Dear Valued Partners, 365 Retail Markets will be conducting scheduled maintenance on the Stockwelll network on November 17th from 10:00 PM to 11:00 PM ET. There is no expected downtime, however the maintenance window is reserved. Upon completion of the maintenance, all data will automatically resynchronize, and no data loss is expected. Our teams will actively monitor all systems throughout the maintenance window and promptly address any issues should they arise. If you experience any issues or have questions, please contact our Support team at support@365rm.com or visit https://status.365retailmarkets.com/ for updates. Thank you for your continued partnership. Sincerely, 365 Support Team