Is PatientNow Down?

The fix has been fully deployed to our web services. Mastercard terminal transactions should now update invoices in PatientNow correctly. We are monitoring the system to confirm that everything is working as expected and will provide a final update once we have verified the results. If you notice an invoice that was not updated, please contact Support. --- [2026-11-11T21:56:56Z] (monitoring) The fix has been fully deployed to our web services. Mastercard terminal transactions should now update invoices in PatientNow correctly. We are monitoring the system to confirm that everything is working as expected and will provide a final update once we have verified the results. If you notice an invoice that was not updated, please contact Support. --- [2026-11-11T21:33:56Z] (identified) After analyzing the issue, we have developed a fix and are currently rolling it out to our web services. We do not expect any additional impact to the service during the deployment. We will provide another update once the rollout is complete and we have confirmed that Mastercard terminal transactions are updating invoices in PatientNow correctly. --- [2026-11-11T20:32:55Z] (identified) We have confirmed that this issue is limited to Mastercard transactions processed through payment terminals. Transactions made with other card brands are not affected and continue to update invoices in PatientNow as expected. --- [2026-11-11T20:13:45Z] (identified) We have identified the cause of the issue affecting invoice status updates for terminal card transactions. The payment terminal provider (triPOS) recently began returning a new type of transaction identifier for Mastercard transactions, in a format our system does not yet accept. As a result, payments are approved on the terminal, but the corresponding invoice in PatientNow is not updated. Card payments are being processed successfully, and no funds are at risk. Our engineering team is working on a fix and we will provide another update once it is deployed. --- [2026-11-11T20:09:37Z] (identified) We have identified the cause of the issue affecting invoice status updates for terminal card transactions. The payment terminal provider (triPOS) recently began returning a new type of transaction identifier for Mastercard transactions, in a format our system does not yet accept. As a result, payments are approved on the terminal, but the corresponding invoice in PatientNow is not updated. Card payments are being processed successfully, and no funds are at risk. Our engineering team is working on a fix and we will provide another update once it is deployed. After the fix, we will reconcile the affected invoices. --- [2026-11-11T19:31:16Z] (investigating) We are investigating an issue where invoices paid through a payment terminal are not updating to the correct status in PatientNow after the transaction is approved in Payrix. The payment is processed successfully on the Payrix side, but the corresponding invoice in PatientNow may continue to show the previous status. Our team is actively investigating, and we will provide an update as soon as we have more information.

This incident has been resolved. Our third-party payment processor, Payrix, has confirmed that the issue was fixed as of 10:31 AM MST on November 6, 2026, and payment processing has returned to normal. Between [start time] and 10:31 AM MST, some payments may have failed or been delayed. If you believe a transaction was affected, please retry it or contact our support team. We apologize for the inconvenience. --- [2026-11-06T17:29:24Z] (identified) We have identified that the issue is caused by a disruption at our third-party payment processor, Payrix. Our own systems are operating normally. We are in contact with the provider and tracking their progress toward a resolution. Some payments may continue to fail or be delayed in the meantime.

Issue is identified and resolved --- [2026-11-04T19:52:01Z] (investigating) PNE clients unable to run any reports due to error.