Is ABC Trainerize Down?

This incident has been resolved. --- [2026-09-18T14:55:21.268-05:00] (monitoring) The issue impacting data availability in Insights Analyze and Insights Customize has been resolved. Data processing has completed successfully, and reporting data is now available. Our teams will continue monitoring the environment to ensure ongoing stability. Thank you for your patience. --- [2026-09-17T20:57:19.667-05:00] (identified) ABC support teams continue to investigate an issue affecting data processing for Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our third-party vendor has identified the root cause of the issue and is actively working on a permanent fix. In the meantime, a workaround is in progress and showing positive signs of restoring data availability. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience. --- [2026-09-17T09:11:22.775-05:00] (identified) ABC support teams continue to investigate an issue affecting data processing for the Insights Analyze and Customize. As a result, data from yesterday may be delayed or unavailable in reports and dashboards. Our teams are actively working with our third-party vendor to restore data availability as quickly as possible. We will provide another update as soon as more information becomes available. We apologize for the disruption and appreciate your patience. --- [2026-09-17T05:58:54.231-05:00] (investigating) We have identified an issue impacting data processing and availability. Clients may experience delayed or partial data in reports and dashboards. Our teams are actively investigating and working to restore normal data processing. Further updates will be provided as they become available. Thank you for your patience.

Dear Valued Customers, We are pleased to confirm that the issue impacting DRDR reporting data has been resolved. The affected data pipeline was successfully reprocessed, and validation confirms that the expected data is now available. All services are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10900] --- [2026-09-16T10:32:25.035-05:00] (monitoring) We have identified and addressed the issue impacting data availability in DRDR reports. Data processing has completed successfully, and report data is now available as expected. Our teams are actively monitoring the environment to ensure continued stability and will provide further updates if needed. We appreciate your patience as we validate the fix. --- [2026-09-16T10:14:58.316-05:00] (investigating) We are continuing to investigate this issue. --- [2026-09-16T10:09:30.314-05:00] (investigating) We are investigating reports of billing information not being displayed in DRDR reports for a subset of users. Our engineering teams are actively investigating and working toward resolution. We will provide additional updates as more information becomes available. Thank you for your patience.

Dear Valued Customers, The issue affecting workout details in Trainerize, including sets, reps, and exercise statistics, has been resolved. Workout information is now saving and displaying correctly across web and mobile platforms. Workout completion was not impacted. However, workout statistics entered between approximately 9:00 PM PT on August 27 and 8:50 AM PT on August 28 may not have been saved and cannot be automatically recovered. Missing details can be manually re-entered by editing the completed workout. We apologize for the inconvenience and appreciate your patience. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10861 --- [2026-08-28T11:22:59.402-05:00] (monitoring) A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix. --- [2026-08-28T09:50:12.395-05:00] (investigating) ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.