Is AskCody Down?

We are seeing errors and slow responses in AskCody features that depend on Microsoft Exchange Online. This is caused by an ongoing Microsoft 365 service incident affecting Exchange Online and Microsoft Graph. Follow Microsoft's updates here: https://status.cloud.microsoft/m365 All regions: Booking, changing and cancelling meetings through AskCody, including from the Outlook add-ins and meeting room displays, may fail or be slow. Calendar synchronization may be delayed. Host notifications sent by email may arrive late. EU region: Since approximately 07:15 UTC on 13 November, pages across the AskCody platform are loading very slowly and may time out. This includes the AskCody portal, meeting room displays, visitor management and the check-in kiosk. We are working to restore normal response times. We are following Microsoft’s updates closely and expect service to recover as Microsoft restores Exchange Online. We will post an update as soon as we know more.

The incident has been resolved. --- [2026-10-13T14:30:54.258+02:00] (monitoring) Today between 11:40 and 13:15 CEST, Oct 13, some AskCody customers in our EU region may have seen information that was not up to date. This could show up as: - missing or outdated meeting room bookings - missing catering orders - guests who could not be checked in or out We found the cause: a configuration issue in today’s update. We reverted the update at 13:15 CEST, and AskCody is now showing current information again. Changes made between 11:40 and 13:15 CEST, Oct 13, such as new bookings, orders or guest check-ins, may not be visible. We’re sorry for the disruption and thank you for your patience.

This incident has been resolved. --- [2026-09-07T12:15:58.236+02:00] (monitoring) A fix has been deployed and services are recovering. Info dashboards, Meeting Room Displays, and other features reading on-premises Exchange calendars in the EU region are confirmed working again, and error rates have returned to normal. Saving and updating Exchange connection credentials works again as well. We will continue monitoring before marking this resolved. --- [2026-09-07T12:06:05.495+02:00] (identified) Rooms on Info dashboards and Meeting Room Displays may intermittently show an error ("ErrorUnauthorized") instead of meetings, and other features reading calendars through an on-premises Exchange connection can be intermittently affected, including saving or updating Exchange connection credentials. Customers on Exchange Online (Microsoft 365) connections are not affected. Meeting data itself is intact — meetings, bookings, and orders are not lost. Next update will come asap.