Is iSAMS Down?

Dear Customers, Regarding todays issue with Microsoft we understand that service is beginning to return to normal and as such are closing this alert down. However if in your region you are yet to return to full functionality please continue to use our chat/phone/ticket form to contact us, rather than emails. Once again we apologise for the inconvenience caused. --- [2026-11-13T10:25:35.018+00:00] (monitoring) Dear Customer, Regarding the issues currently being experienced when attempting to access Outlook and Microsoft 365 services. This is a known widespread issue affecting Microsoft's infrastructure, with users potentially experiencing difficulties accessing Outlook (both desktop and web versions), connecting to their mailboxes, and sending or receiving emails. Other Microsoft 365 services that rely on Exchange Online may also be affected. Microsoft has acknowledged the incident and is actively investigating, with work underway to restore normal service. Initial improvements have been reported, and Microsoft continues to monitor stability and implement further changes. We will continue to monitor the situation and provide further updates as Microsoft shares additional information. You can also follow Microsoft's latest updates via their Microsoft 365 Service Status page - https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. We apologise for any inconvenience caused and appreciate your patience. --- [2026-11-13T08:25:08.213+00:00] (monitoring) Dear Customers, We are aware of the ongoing Microsoft issue and currently we recommend that customers either use our chat/phone/ticket form to contact us, rather than emails as communications may be interrupted. We will continue to share any updates regarding this on the status page.

Dear Customers, Regarding yesterdays issue that has impacted the API Keys and consequently the services that rely on them. We are pleased to share that a following yesterdays mitigation that was deployed to restore service the permanent fix will follow in the next release due tonight. Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers. Once again we apologise for the inconvenience caused. --- [2026-11-04T17:52:16.251+00:00] (monitoring) Dear Customers, Regarding todays issue that has impacted the API Keys and consequently the services that rely on it. We are pleased to share that a mitigation has been deployed to restore service and a permanent fix will follow in the next update due 5.11.2026 Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers. Once again we apologise for the inconvenience caused. --- [2026-11-04T15:59:49.183+00:00] (investigating) Dear Customers, We have identified an issue that has impacted the API Keys, and consequently the services that rely on it. Our Engineering Team have been engaged and are working towards a resolution to restore service as soon as possible. We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.

Dear customers, The following update has been sent to customers that have raised tickets: Our investigation has found that FortiGate security inspection (SSL/TLS inspection and/or Application Control) is interfering with HTTPS/TLS traffic between your users and Cloudflare infrastructure used by iSAMS. Bypassing Forti inspection for the iSAMS traffic has restored service for multiple affected schools. Please note: this issue is caused by the FortiGate appliance or / and it's configuration. Because any configuration changes must be made on your firewall, resolving the issue is outside our ability and responsibility. Your school IT team (or your Fortinet support/partner) can implement any configuration changes. Our recommendation at this time is to add the following to the FortiGate allowed list; Your iSAMS domain wildcard: either *.isamhosting.cloud or *.isams.cloud (whichever your school uses) Your identity provider domains if they are being filtered, eg google, microsoft etc... *.cloudflare.com Below is the solution one school shared with us that worksaround the issue, it is your schools decision if you decide to also apply the same workaround. Please be aware disabling SSL inspection reduces visibility for those domains and therefore recommend you limit exemptions to the exact domains required. Add a separate policy for each iSAMS URL on HTTPS with no SSL inspection. Place those new policies above any staff internet policies. IPS and Anti-virus to remain in place. --- [2026-10-27T12:11:04.200+00:00] (investigating) Dear customers, Are team are continuing to investigate this issue and updates are being provided via our ticketing system. Please accept our apologies for any inconvenience. --- [2026-10-27T08:39:06.561+00:00] (investigating) Dear customers, We are aware of an issue affecting some of our customers meaning that they are unable to access iSAMS. Our investigation team are reviewing this now and treating this as an urgent priority. Please accept our apologies for any inconvenience.