Is Convoso Down?

After a period of monitoring for stability, we are satisfied that service was fully restored from 10:05 a.m PT We offer an apology to our clients affected by this incident, and an RFO will be issued in due course. --- [2026-10-28T11:32:44.214-07:00] (monitoring) As of 10:05 AM PST a fix has been implemented. We are closely monitoring to validate full resolution at this time. --- [2026-10-28T11:13:35.262-07:00] (investigating) We have received multiple reports of outbound calls not connecting with available agents, and a higher-than-normal prevalence of CG or NA dispositions. Our Engineering team has been engaged, and we are treating this as a high-priority incident.

After an hour of monitoring for stability, we are satisfied that this issue is fully resolved. We would like to take this opportunity to offer an apology to our clients for the impact this issue has had. Reporting clients will receive an RFO in due course. Thank you. --- [2026-10-01T08:01:52.120-07:00] (monitoring) We have moved this into monitoring for stability as the engineering work has been completed. --- [2026-10-01T07:41:05.641-07:00] (identified) We have identified the issue and are remedying it as fast as possible. Instances of CG/NA are lessening now, as we see dialing ramping back up with increased connections --- [2026-10-01T07:13:25.208-07:00] (investigating) We are continuing to investigate this issue. --- [2026-10-01T09:04:28.691-07:00] (investigating) We have received multiple reports of high CG and NA dispositions, which translates into high wait times for call delivery. Our Engineering team is urgently investigating this and is treating it as a high-priority incident. Updates to follow.

The fiber cuts that Cogent was reporting as affecting Los Angeles and SW US areas have been repaired, and network availability restored as of 2.11 am PT. We are considering this issue resolved as of that time. Should any client still be experiencing residual effects, kindly contact us. An RFO will be issued to reporting clients in due course. We offer an apology for the disruption to your operations. --- [2026-09-02T14:07:31.013-07:00] (monitoring) We continue to closely monitor developments surrounding the reported fiber cut, which is now two cuts, from backbone provider Cogent's status page linked here for additional detail. https://ecogent.cogentco.com/network-status The recommendation continues to be to contact your ISP to ask if they can route around Cogent at present. We have removed them from our upstream route but have no control over what routes traffic reaches us from. --- [2026-09-02T10:43:40.821-07:00] (monitoring) Following on from this morning's incident, we received further information that there has been a fiber cut in the Los Angeles area where one of our data centers is located, which is causing the issue of being unable to connect to the Admin Dashboard or Agent Console to remain for a small subset of our clients. As this event is beyond Convoso's control, there is limited action we can take. We would recommend that affected clients contact their ISP and report that they're unable to terminate traffic using the current route and request that routing adjustments are made if possible.