Is Element451 Down?

This incident has been resolved. We've rolled back the code change that caused some managed integrations to fail. Our integrations team is working to resync any failed data. Customers need not take any action at this time. If you continue to experience any problems, please contact our support team. Thank you for your patience while we worked to resolve this issue. --- [2026-09-28T21:27:32Z] (identified) We have identified the root cause of the issue affecting some managed integration. A code deployment at 3:38pm EDT caused some managed integration to fail.

_While this incident is **resolved and we are fully operational,** we wanted to share some additional details._ At approximately 2:21pm EDT, we detected a spike in traffic to [element451.io](http://element451.io) (our internal admin console) of roughly 14x normal levels. This overwhelmed the ECS tasks powering the console, causing them to fail. While AWS typically auto-recovers this type of failure within under 60 seconds, it took approximately 4 minutes this time for ECS to replace the failed tasks and restore access. **Existing user sessions were not affected,** and access to our other public-facing services (Events, Pages, Appointment Booking, and Apps) remained fully available throughout. We're continuing to investigate the root cause of the traffic spike. In the meantime, we've increased our baseline task count and memory allocation for both the app and proxy layers to add headroom and reduce the chance of a recurrence. --- [2026-09-17T18:46:14Z] (resolved) This incident has been resolved. The issue affecting **internal user/admin access to the Element451 console** has been fully addressed, and all systems are operating normally. If you continue to experience any problems, please contact our support team. Thank you for your patience while we worked to resolve this issue. --- [2026-09-17T18:45:17Z] (monitoring) A fix has been implemented for the issue affecting **access to the Element451 dashboard. Which has now stabilized.** An issue at AWS caused a 4 minute outage for new sessions to load admin/internal user access to the Element451 console. AWS was able to heal the issue quickly. Existing sessions were unaffected as was access to other public facing sites like Events, Pages, Appt Booking and Apps. We will provide a final update once we are confident the issue is fully resolved.

This incident has been resolved. The issue affecting **Bolt Discovery subdomains hosted at discoveryedu.ai** has been fully addressed, and all systems are operating normally. Some users may continue to experience temporary loading failures due to locally cached data. These issues should clear as caches refresh and do not indicate an ongoing service disruption. **Discovery embeds and Bolt Discovery subdomains hosted at bolt-discover.ai remained available and were not impacted by this incident.** Thank you for your patience while we worked to resolve this issue. --- [2026-09-11T15:13:39Z] (investigating) We are currently investigating an issue affecting **Bolt Discovery Domain access.** Dedicated URLs for Bolt Discovery (discoveredu.ai) are currently not reachable. Our team has identified the issue and is actively working to determine the root cause. We will provide an update as soon as we have more information.