Is Incode Down?

This incident has been resolved. The face recognition service is fully operational and we have confirmed normal performance through monitoring. Thank you for your patience throughout this incident. --- [2026-07-29T14:58:42.297Z] (monitoring) A fix has been implemented and we have confirmed that the face recognition service is now working as expected. We are continuing to monitor the situation closely to ensure full stability. We will provide a final update once we're confident the issue is fully resolved. --- [2026-07-29T14:37:53.382Z] (investigating) We are still investigating the root cause of this issue and continuing to work toward a resolution. We will share our next update within 30 minutes. Thank you for your patience. --- [2026-07-29T14:19:34.008Z] (investigating) We are currently investigating an issue affecting the face recognition service in our Canada SaaS environment. Some requests may be failing or returning errors. Our engineering team is actively investigating and working on a fix. We will provide updates as more information becomes available

This incident has been resolved. --- [2026-07-27T18:04:22.942Z] (monitoring) We are seeing signs of recovery, latency levels going back to normal. --- [2026-07-27T17:58:25.742Z] (investigating) We are currently investigating the issue

This incident is now resolved. Facial verification and document processing have been fully stable with normal response times for the past several minutes --- [2026-07-09T23:43:11.985Z] (monitoring) Facial verification and document processing errors have stopped. Response times have returned to normal. We are continuing to monitor the service closely to confirm the issue is fully resolved before closing this incident --- [2026-07-09T23:37:19.891Z] (identified) Response times and error rates are improving across facial verification and document processing as additional capacity comes online. We are closely monitoring to confirm full recovery --- [2026-07-09T23:26:26.605Z] (identified) We are continuing to investigate elevated response times and errors affecting facial verification and document processing. After a period of improvement, we are again seeing increased error rates for a subset of transactions. Our engineering team is actively working on additional mitigations --- [2026-07-09T23:22:03.030Z] (identified) We have identified the cause of the elevated response times affecting facial verification and document processing. A fix was applied. Overall response times are improving --- [2026-07-09T23:11:24.593Z] (identified) We have identified an internal component causing elevated response times for facial verification and document processing and have rolled it back. Response times are improving. We are closely monitoring the service to confirm full recovery --- [2026-07-09T23:01:23.916Z] (investigating) We are currently investigating a service degradation affecting face processing and document processing. Some transactions may experience errors or delays --- [2026-07-09T22:45:04.734Z] (investigating) We have detected a degradation in one of our environments; We are currently investigating.