Is iPipeline Down?

Microsoft is reporting that the environment has now stabilized, and email delivery and receipt continue to process normally. Based on the sustained recovery observed, we are considering this issue resolved at this time. We will maintain enhanced monitoring and oversight in case any new developments occur. --- [2026-11-13T08:11:01.379-05:00] (monitoring) As Microsoft continues to implement improvements to its services, we are beginning to see positive results, and email delivery and receipt have started to recover. However, intermittent delays may continue while Microsoft works toward fully resolving the issue. Our team continues to closely monitor the situation and will share further updates as they become available. - iPipeline Support --- [2026-11-12T15:37:46.470-05:00] (identified) Due to the ongoing global Microsoft 365 outage, iPipeline's ability to send and receive business emails to and from customers is impacted. As a result, you may experience delays or may not receive emails sent from our teams. Please note that this issue does not impact emails sent directly from our applications, such as iGO, DocFast, etc. These application-generated emails continue to function as expected. Our team is closely monitoring Microsoft's updates and will share further information as it becomes available. - iPipeline Support

The signing issue in Alpha Trust has been resolved. Users should now be able to successfully progress through and complete the signing process. - The iPipeline Support Team --- [2026-11-11T15:32:19.391-05:00] (investigating) We are currently receiving reports that users are receiving eSignature failures while using the AlphaTrust solution. We are investigating this issue and further updates will be provided as we have more details. - The iPipeline Support Team

Our team has implemented changes to address the email delivery delays, and we are no longer observing delays in email processing or delivery. Service has stabilized, and email traffic is flowing as expected. The team will continue to closely monitor the environment to ensure ongoing stability and will work with our service providers to help prevent similar issues in the future. --- [2026-11-04T00:02:07.828-05:00] (investigating) We are no longer observing delays in email delivery and email processing is currently operating as expected. While our investigation remains ongoing, we have identified areas of focus and continue to work with our vendor to better understand the conditions that may have contributed to the intermittent delays. --- [2026-11-03T17:59:33.358-05:00] (investigating) We are actively working with our email vendor to confirm the cause and resolve the issue. We have also investigated interim solutions that we hope will help reduce the impact while the root cause is fully determined and addressed. At this time, we are still evaluating whether those measures will be successful. The delays we are observing are generally measured in minutes rather than hours, though some emails may experience delays of approximately 30 minutes. The issue is intermittent and does not affect all emails, so some users may not experience any impact. We will continue to closely monitor the situation and expect to provide another update tomorrow morning, November 4. --- [2026-11-03T15:55:09.169-05:00] (investigating) We have received reports that some emails generated by some of our applications, including iGO, are delayed in delivery. Our team is actively investigating the issue and working to restore normal email delivery as quickly as possible. We will provide additional updates as more information becomes available.