Is Knack Down?

On August 6th at 6pm ET, we resolved this issue. We sincerely apologize for the disruption this caused to your work and workflows. The root cause was a change deployed on Thursday, July 30th around 10am ET that caused some equation fields, text formula fields, and aggregation fields (such as counts, sums, mins, and maxes) in some apps to not consistently recalculate when their source records and fields were updated. All formula, equation, and aggregation fields are now properly recalculating when source records and fields are updated. If you believe your app may have stale field values from the affected window, we recommend triggering a bulk update on the relevant source table to prompt recalculation -- our support team can walk you through this if needed. We appreciate your patience throughout this process. For more details or assistance, please contact our Support team. --- [2026-08-06T19:16:54.250-04:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-08-06T15:24:07.947-04:00] (identified) Our Engineering team has identified the issue and a fix is being implemented. We appreciate your patience. --- [2026-08-06T14:20:58.573-04:00] (investigating) We are currently investigating an issue where equations and formulas are not updating as expected for some customers.

Some customers were unable to create or edit records on August 1st. Customers saw the following error: 400: 167a79500000000000000002 is invalid for field_XXXX (Updated By) connecting to object_X This issue has been resolved, and users should be able to create records now

The fix for this issue has been deployed to all affected customers/apps. Records will update correctly on incremental changes, formula fields will recalculate as expected on the next update that triggers the formula, and behind-the-scenes jobs will run cleanly moving forward. If there was an automated-process that 1) ran since Saturday, August 1st at 10am ET and 2) is on a Weekly, Monthly, Yearly, or a custom schedule and 3) was not for sending emails (email-sending was unaffected by this issue), we recommend reviewing and re-running that automated-process. We take any customer-impacting issue seriously and apologize for the disruption this may have caused your business. Please continue to reach out to our team if there are outstanding questions by emailing support@knack.com --- [2026-08-04T13:29:41.845-04:00] (monitoring) A fix has been implemented and is now propagating to all affected customers/apps. --- [2026-08-04T09:48:58.313-04:00] (identified) Our engineering team has identified a targeted fix and is finalizing the code now. We expect to deploy it later today. --- [2026-08-03T17:43:05.548-04:00] (identified) Our Engineering team has identified the root cause of the issue that began on August 1st. While some jobs have already been completed successfully, we are seeing other jobs fail as our servers process the backlog. Our team is actively working on a fix to resolve the remaining failures. We will continue to monitor and provide further updates. --- [2026-08-03T17:16:25.673-04:00] (identified) The issue has been identified and our team is working on a fix --- [2026-08-03T15:08:36.347-04:00] (investigating) We are currently investigating an issue that prevented certain jobs from processing over the weekend, affecting some users. Connections, Text Formulas, Thumbnail generation, and task updates were impacted. Our servers are now catching up on the backlog of pending jobs. During this time, you may experience delays while jobs are being processed. What to expect: We expect all pending jobs to be completed later today. We appreciate your patience as our systems work through the backlog. We will update this page as we have more information.