Is Jobvite Operational Down?

## **Root Cause Analysis:** On November 5, 2026, from about 6:25 AM PST to about 9:30 AM PST, jobseekers may have been unable to submit applications on affected career sites. Applications that failed to submit were not saved, so jobseekers would need to retry or reapply. The cause was a suspension of the service account for a third-party verification service used during the application process. To allow applications to complete, we temporarily disabled this verification while working to fully restore the application verification flow. We apologize for the disruption and thank you for being a customer. --- [2026-11-05T13:16:40.172-08:00] (resolved) This incident has been resolved. Incident Duration: 6:25 AM PST (9:25 AM EST) – 9:22 AM PST (12:22 PM EST) Impact Summary: Jobseekers were unable to submit applications on career sites that require captcha verification. Applications that failed to submit were not saved, so jobseekers may need to retry or reapply. Cause: Incorrect Captcha triggers were incorrectly firing and may have prevented jobseekers from submitting applications. Mitigation: We have prevented the incorrect Captcha triggers and verified that applications are successfully processing as expected. We are confident jobseekers will not encounter application errors, and no errors occurred during the monitoring period. An RCA will be provided when available. --- [2026-11-05T09:37:26.416-08:00] (monitoring) Mitigation steps have been applied and service functionality is returning to normal. Jobseekers should now be able to submit applications on career sites. Applications that failed to submit earlier were not saved, so jobseekers may need to retry or reapply. We are monitoring performance and stability while work continues on a permanent resolution. Next update: 10:35 AM PST (1:35 PM EST) or upon resolution. --- [2026-11-05T09:24:22.173-08:00] (identified) We have identified the root cause affecting Career Sites: an issue with a third-party captcha verification service that was preventing jobseekers from submitting applications. A temporary workaround is being applied so that jobseekers can submit applications on career sites, and work on a permanent resolution is in progress. Applications that failed to submit earlier were not saved, so jobseekers may need to retry or reapply. Next update: 10:30 AM PST (1:30 PM EST). --- [2026-11-05T08:50:16.289-08:00] (investigating) We are investigating an issue affecting Career Sites. Jobseekers may experience errors and be unable to submit applications on career sites that require captcha verification. Applications that fail to submit are not saved, so jobseekers may need to retry or reapply once service is restored. Start time: 6:25 AM PST (9:25 AM EST) Next update: 9:50 AM PST (12:50 PM EST) or sooner.

This incident has been resolved. Incident Duration: 5:14 AM ET – 8:16 PM ET on November 4 Impact Summary: Resume uploads were not being parsed automatically, so candidate details were not filled in when adding candidates or applying through career sites. Candidates could still be added manually. Resumes uploaded during this window may be missing parsed details such as work history and education, and we are working to reprocess them. Cause: A mismatch in how our resume parsing service authenticated with its upstream provider caused parsing requests to be rejected. Mitigation: We updated our service to meet the provider's requirement, and resume parsing was restored. An RCA will be provided within 7-10 business days if applicable. --- [2026-11-05T05:43:31.629-08:00] (monitoring) Resume uploads and automatic parsing have continued to work normally since service was restored last night. We are currently working to ensure any resumes that failed to parse during the outage window are reprocessed. We are monitoring performance and stability. Next update: 11:00 AM ET or upon resolution. --- [2026-11-04T17:47:40.817-08:00] (monitoring) Mitigation steps have been applied and service functionality is returning to normal. We are monitoring performance and stability. --- [2026-11-04T13:36:01.293-08:00] (identified) We have identified the root cause affecting ATS - Candidates and Career Sites. Mitigation is currently in progress. Next update: 5:34 PM ET or sooner. --- [2026-11-04T12:15:54.784-08:00] (investigating) We are investigating an issue affecting ATS - Candidates and Career Sites. Users may experience errors when uploading resumes, and candidate details are not being filled in automatically from the resume, when adding candidates or applying through career sites. Candidates can still be added by entering their information manually. Start time: approximately 4:40 AM ET. Next update: 4:11 PM ET or sooner.

This incident has been resolved. Impact Summary: Location filters with a radius in Talent Search in Talemetry CRM were intermittently not applied, which could return a larger set of candidates than expected, including in saved searches and automated searches. Cause: A change in how our location lookup service authenticates with an external geocoding provider caused some locations to fail to resolve, so the radius filter was left out of those searches. Mitigation: We deployed a fix to the location lookup service, and radius filters are being applied correctly again. An RCA will be provided within 7-10 business days if applicable. --- [2026-11-05T04:37:05.246-08:00] (monitoring) A fix has been deployed and Talent Search location filters with a radius are being applied again. Searches are returning the expected, narrowed results. We are monitoring performance and stability. Next update: 10:30 AM ET or upon resolution. --- [2026-11-04T13:37:46.326-08:00] (identified) Our engineers are still working on resolving the issue affecting Talent Search in Talemetry CRM. Location filters with a radius may intermittently not be applied, which can return a larger set of candidates than expected, including in saved searches and automated searches. We will provide an update as soon as a fix is deployed or more information becomes available. --- [2026-11-04T11:05:48.193-08:00] (identified) We have identified the issue affecting Talent Search in Talemetry CRM. Our engineers are actively working on a fix. Until it is resolved, location filters with a radius may intermittently not be applied, which can return a larger set of candidates than expected, including in saved searches and automated searches. Next update: by 5:00 PM ET at the latest, or sooner as more information becomes available. --- [2026-11-04T07:52:47.073-08:00] (investigating) We are investigating an issue affecting Talent Search in Talemetry CRM. Users may experience location filters with a radius (for example, "City, State" within 25 miles) not being applied when searching or filtering candidates, which can return a much larger set of candidates than expected, including in saved searches and automated searches. The issue is intermittent and does not affect all locations. Start time: November 2, 2026 (first reported) Next update: within 4 hours (by 2:45 PM ET) or sooner as more information becomes available.

We will be undergoing scheduled maintenance during this time. --- [2025-12-09T19:37:01.985-08:00] (scheduled) We conduct routine maintenance and business continuity testing every quarter in the Staging environment UI (https://app.jvistg2.com) and API (https://api.jvistg2.com) include a refresh of the primary data stores. During the maintenance the site will not be available for customer acceptance testing or other staging activities.