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Is Medusa Cloud Down?

SaaSLive status, outages, and incident history

No. Medusa Cloud is up right now.

Every monitored Medusa Cloud system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

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Official Medusa Cloud status page
How we know: the official Medusa Cloud status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Medusa Cloud Status Summary

As of 17:06 UTC on 14 November 2026, Medusa Cloud is operational. PulsAPI checked Medusa Cloud's official status page and found 7 of 7 components operational, with no active incidents. The latest incident, "Builds degraded", was on Oct 28, 2026 and lasted 45 min.

Cite as: PulsAPI, “Medusa Cloud status”, checked 14 November 2026, 17:06 UTC. https://www.pulsapi.com/services/medusa-cloud

Medusa Cloud Component Status

The main Medusa Cloud systems on this page. All 7 are operational right now.

7operational
API
Operational
Build & Deploy
Operational
Cache
Operational

4 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Compute, Dashboard, Database, Logs.

See all of them free

Component statuses may change independently during partial outages.

Recent Medusa Cloud Outages & Incidents

Incident history from the official Medusa Cloud status page, including resolution updates.

Builds degradedResolved Oct 28, 2026 · 45 minResolved

This issue has been resolved. --- [2026-10-28T12:26:08.430Z] (monitoring) We've now introduce a more permanent fix to deal with the increased event load. --- [2026-10-28T12:25:44.262Z] (identified) We've identified the reason for the delay. A burst of events caused the queue to build up a huge backlog that delayed processing significantly. --- [2026-10-28T12:21:56.700Z] (investigating) We've introduced a fix to resolve the delay in our build pipeline. Culprit is still to be determined. --- [2026-10-28T12:14:19.632Z] (investigating) We're currently investigating an issue with our build pipeline where processing builds are delayed.

New deployments not succeedingResolved Sep 30, 2026 · 50 minResolved

Previous fix resolved the issue and deployments have fully recovered. We are now working on strengthening this part of our infrastructure. --- [2026-09-30T10:25:53.222Z] (monitoring) Issue has been resolved and new deployments are going through; we are now looking into the culprit. --- [2026-09-30T10:18:35.944Z] (investigating) We are continuing to investigate this issue. --- [2026-09-30T10:18:25.151Z] (investigating) We are currently investigating an issue with new deployments not succeeding. Existing production deployments are not affected.

Cloud dashboard currently unavailableResolved Sep 16, 2026 · 8 minResolved

This incident has been resolved. The issue was with a faulty migration. No data was impacted. --- [2026-09-16T16:20:29.986Z] (identified) We have identified the issue and are rolling out a fix now. --- [2026-09-16T16:20:00.484Z] (investigating) We are currently investigating this issue. Customer applications are not affected.

Medusa Cloud Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Medusa Cloud incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live Medusa Cloud Outage Reports

Problems reported by engineers using Medusa Cloud. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Medusa Cloud problems reported yet.

Something wrong with Medusa Cloud on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Medusa Cloud

Is Medusa Cloud down? Its official status page at status.medusajs.com reports on 7 components, including API, Build & Deploy and Cache. PulsAPI checks it every few minutes and can alert you when Medusa Cloud reports an incident.

Medusa Cloud Status FAQ

Is Medusa Cloud down right now?

The verdict at the top of this page comes from the latest poll of the official Medusa Cloud status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Medusa Cloud is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Medusa Cloud recovers.

How do I check Medusa Cloud uptime history?

PulsAPI tracks Medusa Cloud uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Medusa Cloud changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Medusa Cloud outages?

PulsAPI reads the official Medusa Cloud status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Medusa Cloud components?

Yes. PulsAPI monitors 7 individual Medusa Cloud components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Medusa Cloud goes down?

Yes. Create a free account and subscribe to Medusa Cloud: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Medusa Cloud to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Medusa Cloud problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Medusa Cloud?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Medusa Cloud plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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