Is OPSWAT Services Down?

This is a notice to inform customers that My OPSWAT Central management is scheduling a release on August 12, 2026, at 2:00 AM-5:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you encounter unexpected behavior. No action is required during or after this maintenance. Additional information: - New Centralized Dashboards and Reports for USB-Threat Detection Events - New Patch Notifications for Key Patching Events - New Patch SLA Compliance Tracking - Enhanced Patches Display with Bulletin ID and Data Source Metadata - Centralized Skip by Hash Management for MetaDefender Core - Automated Email Notifications for Configuration Changes in Product Groups - Supports Workflow Selection for Managed MetaDefender ICAP - Show Assigned Groups on the Users and Groups Page - Supports Role-Based Session Duration Configuration - Added Real-Time Alerts and Recovery Actions for Update Jobs - Automatic Recovery of Stalled Upgrade Jobs - Fixed Excessive MetaDefender Managed File Transfer Error Logs

My OPSWAT Portal is scheduled to release a new version on Aug 10, 2026, from 3:00 AM - 6:00 AM UTC. There should be no degradation of services during this upgrade. Our customer success team will be available to assist you if you need any help.

Affected period: July 29, 2026, 06:00 UTC to July 30, 2026, 22:19 UTC Between July 29 at 06:00 UTC and July 30 at 22:19 UTC, MetaDefender Cloud experienced a performance degradation affecting a small percentage of file submissions. Affected submissions remained In Progress longer than expected and were ultimately returned with an Aborted status. All other submissions processed normally. Root cause: a configuration mismatch during the rollout of two new anti-malware engines caused scan-progress tracking to fail for a small number of submissions. Resolution: the affected engines were removed from production scan profiles on July 30, and full recovery was verified at 22:30 UTC. Both engines will remain disabled until a permanent fix is deployed and validated. Their temporary removal does not reduce detection coverage. The permanent fix is being rolled out across all regions and is expected to complete by August 3, 2026. If a submission returned an Aborted status during the affected period, it can be safely resubmitted and will process normally. For help identifying affected submissions, contact OPSWAT Support.