Is Pitney Bowes Down?

We experienced a technical issue earlier today related to a USPS API outage. USPS has confirmed that the issue has been resolved and service has been restored. At this time, we are seeing full functionality in the Expedited Delivery Services and will continue to closely monitor the situation. --- [2026-11-13T18:16:32.093-05:00] (investigating) USPS is still actively working to resolve the issue. We have seen a resolution for some clients but not all. We will continue to monitor the situation closely and provide updates as soon as new information becomes available. --- [2026-11-13T15:59:49.125-05:00] (investigating) USPS is still actively working to resolve the issue. We have seen a resolution for some clients but not all. We will continue to monitor the situation closely and provide updates as soon as new information becomes available. --- [2026-11-13T14:29:34.977-05:00] (investigating) USPS is still actively working to resolve the issue. We will continue to monitor the situation closely and provide updates as soon as new information becomes available. --- [2026-11-13T12:22:14.373-05:00] (investigating) USPS has provided an update and is actively working toward a resolution. They are targeting resolution in 2 hours. We will continue to monitor the situation closely and provide updates as new information becomes available. --- [2026-11-13T11:47:56.626-05:00] (investigating) The USPS has identified the root cause and they are working on a solution. At this time, no estimated time for resolution (ETA) has been provided. We are closely monitoring the situation and will continue to share updates as soon as new information becomes available. --- [2026-11-13T10:45:35.274-05:00] (investigating) USPS has identified the root cause of the issue and is actively working on a fix. At this time, there is no estimated time for resolution, but their teams are engaged and working to restore normal service as quickly as possible. We are closely monitoring the situation and coordinating with USPS. We will continue to keep this page updated with the most recent information and any significant developments as they become available. --- [2026-11-13T09:51:22.271-05:00] (investigating) We are currently experiencing a technical issue in our PB Expedited Delivery Services Production environment, which may impact certain Expedited Delivery Services features, including direct integrations with USPS. Our team is actively working with USPS to investigate the issue and determine the full scope of the impact. The Emergency Response Team has been engaged and is working to restore normal API operations as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

UPS have resolved the issue and all services are functional now. --- [2026-11-09T19:47:58.794-05:00] (investigating) Failures are being observed for UPS carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with UPS and we will update as we make progress.

FedEx have resolved the issue and all services are functional now. --- [2026-11-07T00:53:54.591-05:00] (investigating) Failures are being observed for FedEx carrier. There is no ongoing issue with Pitney Bowes systems though the current carrier side errors might result in disruption of RateShipment. Pitney Bowes Teams are actively working with FedEx and we will update as we make progress.

The USPS has scheduled maintenance on the Product Tracking Reporting (PTR) system. During the maintenance window, the USPS will not be processing manifest files or providing scan events for tracking numbers. Once the maintenance window is completed, the USPS will work through the backlog of files. During the maintenance window On Demand Tracking will work, however scan events created during the maintenance window will NOT be reported until the maintenance window is completed. The tracking functionality on the USPS website will have the same functionality as the On Demand Tracking during the maintenance window. Start Time: Saturday, November 14 at 8:00 PM ET End Time: Sunday, November 15 at 4:00 AM ET If you have any questions or concerns, please feel free to contact us. Thank you, Client Support Tech Services

As part of ongoing USPS infrastructure maintenance, USPS will be performing scheduled maintenance on USPS API services on Saturday, November 14, 2026. Description: The maintenance activities will be performed in a rolling fashion and not all systems will be impacted simultaneously. Any service disruptions are expected to be brief and intermittent. Start Time: Saturday, November 14, 2026, 09:00 PM ET End Time: Sunday, November 15, 2026, 05:00 AM ET Please be aware that during the maintenance window, you may encounter occasional brief interruptions or intermittent errors when using USPS-related services. However, all systems are expected to remain operational, and no significant issues are anticipated. If you experience any issues during the maintenance window, please retry your request after a short interval. If issues persist, please contact the Client Support Technical Services Team at ClientSupportTechServices@pb.com.