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Is Primer Down?

FinTech & PaymentsLive status, outages, and incident history

No. Primer is up right now.

Every monitored Primer system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 2m agoLive · every 60s

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Official Primer status page
How we know: the official Primer status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Primer Status Summary

As of 04:20 UTC on 9 November 2026, Primer is operational. PulsAPI checked Primer's official status page and found 18 of 18 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Primer, counting degraded performance as up. The latest incident, "Alma degraded performance", was on Nov 6, 2026 and lasted 1h 24m.

Cite as: PulsAPI, “Primer status”, checked 9 November 2026, 04:20 UTC. https://www.pulsapi.com/services/primer

Primer Component Status

The main Primer systems on this page. All 18 are operational right now.

18operational
Client Session API
Operational
Dispute & Chargebacks Webhooks
Operational
Loyalty API
Operational

15 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Observability API, Payment Methods API, Payment Webhooks, Payments API, Primer 3DS, Primer API Reference Docs, Primer Checkout, Primer Companion, Primer Dashboard, Primer Docs, Primer Sandbox, Primer SDK Reference Docs, and 3 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Primer Outages & Incidents

Incident history from the official Primer status page, including resolution updates.

Alma degraded performanceResolved Nov 6, 2026 · 1h 24mResolved

Alma has confirmed that payment traffic has fully recovered. All services are within normal levels. --- [2026-11-06T15:32:19Z] (monitoring) Alma is currently experiencing a global outage, which started at around 14:37 UTC. Alma payments processed through Primer may fail or time out during this period. No other payment methods or processors are affected. Payment processing and settlement services are not impacted. We are monitoring the situation closely and will provide further updates as soon as more information becomes available. --- [2026-11-06T15:27:15Z] (investigating) Alma is currently experiencing an outage, which started at around 14:37 UTC. Alma payments processed through Primer may fail or time out. No other payment methods or processors are affected. Payment processing and settlement services are not impacted. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

Delayed payment status updates for WorldpayResolved Oct 29, 2026 · 20 minResolved

All services are within normal levels. --- [2026-10-29T22:30:24Z] (monitoring) Worldpay has resolved the issue, and we now see captured payments moving to their expected status. We continue to monitor it and will provide another update shortly. --- [2026-10-29T22:17:26Z] (identified) We have identified an issue with Worldpay where some captured payments may not be updating to their expected status. We are working with Worldpay to have it resolved.

This week’s security disclosures: what they mean for Primer merchantsResolved Oct 23, 2026 · 173h 15mResolved

The security disclosure announcement explaining that Primer was not affected or impacted by the recently discovered vulnerabilities with PHP and certificate management has now been removed from the Status Page. --- [2026-10-23T09:58:38Z] (monitoring) Several security issues were disclosed this week. Here is where Primer stands on the two we’ve been asked about most. **PHP vulnerabilities:** Primer does not use PHP, so our platform and integrations are not affected. If your own site or tools run on PHP (for example WooCommerce), check with your developers or hosting provider and apply the patches. **eMudhra certificate compromise:** On 19 October, private keys for several eMudhra intermediate certificates were reported as compromised. As a precaution, we have updated the certificate trust stores across our services. No action is needed on your Primer integration. Your own website, hosting or CDN providers may be affected separately, so check with them.

Primer Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Primer incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history1 day observed
Nov 9100.00% averageNov 9

Live Primer Outage Reports

Problems reported by engineers using Primer. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Primer problems reported yet.

Something wrong with Primer on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Primer

Is Primer down? Its official status page at status.primer.io reports on 18 components, including Primer Dashboard, Primer Checkout and Primer Workflows. PulsAPI checks it every few minutes and can alert you when Primer reports an incident.

Over the past 30 days, PulsAPI has measured Primer uptime at 100.00%. Response times, incident history, and SLA tracking for Primer are available on the PulsAPI dashboard.

Primer Status FAQ

Is Primer down right now?

The verdict at the top of this page comes from the latest poll of the official Primer status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Primer is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Primer recovers.

How do I check Primer uptime history?

PulsAPI tracks Primer uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Primer changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Primer outages?

PulsAPI reads the official Primer status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Primer components?

Yes. PulsAPI monitors 18 individual Primer components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Primer goes down?

Yes. Create a free account and subscribe to Primer: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Primer to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Primer problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Primer?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Primer plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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