Is SafeNet Trusted Access Down?

This alert was triggered via our automated alerting system by error. There is no service-related incident. --- [2026-11-10T09:56:08.549Z] (investigating) The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available. --- [2026-11-10T09:53:59.113Z] (investigating) This is an automated message generated by our monitoring system. Automated alerts can occasionally be false positives, so we will confirm and update this notice once the issue has been verified. The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003) --- [2026-11-02T16:27:17.758Z] (resolved) The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed. --- [2026-11-02T16:02:49.633Z] (investigating) The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available. --- [2026-11-02T15:14:32.335Z] (investigating) The issue appears to primarily affect SAML-based authentications. The issue also appears to be intermittent, so retries may be successful. --- [2026-11-02T15:09:12.304Z] (investigating) The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004) --- [2026-10-20T14:48:08.088Z] (resolved) We will now close this incident. We plan on staying on our secondary site until Thursday, 22 October. The exact times are still being planned and will be announced as a maintenance announcement via this Status Page. --- [2026-10-20T14:22:47.042Z] (monitoring) Our Cloud Provider has confirmed that the affected Zone is back to normal operating status. However, we will remain at the DR site and perform the failback during off-peak hours. Exact times TDB. The next update will be to advise you as to when the exercise will take place. --- [2026-10-20T12:29:01.486Z] (monitoring) Due to the ongoing issues with our Cloud Provider, some reporting and historical data viewing may not be functioning as expected. We do not suspect the possibility of data loss; however, viewing historical Auth logs may be degraded or unavailable until the incident is resolved. --- [2026-10-20T09:05:22.505Z] (monitoring) We confirm that all STA services are stable and operating at optimal levels from the secondary site. The issue is still active on the Cloud Provider’s side in the STA Primary Region. Until it subsides, traffic will continue to be served from the secondary site. Customers using FQDNs are automatically routed to the secondary site. Any customers using hardcoded IPs should failover to the secondary site using the attached document https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 We will notify you once we fail back to the STA Classic Primary site. Thank you for your patience and cooperation. If you have any questions or concerns, please reach out to our Client Services team: • https://supportportal.thalesgroup.com/ • United States: 800-545-6608 • International: +1-410-931-7520 --- [2026-10-20T08:42:52.428Z] (monitoring) STA Classic services are beginning to recover on the secondary site, and all core services are showing improvement and operating at optimal levels. We will share further updates as they become available. --- [2026-10-20T08:10:35.860Z] (identified) We have successfully failed over STA Classic traffic to the secondary site and are now closely monitoring the services. Services are expected to stabilize shortly. We will share further updates as they become available. --- [2026-10-20T07:48:50.027Z] (identified) We have begun failing over STA Classic traffic to the secondary site due to ongoing issues on the cloud vendor’s side. Users may experience a brief disruption of approximately 15 minutes during the failover. We will share an update once the failover is complete. Thank you for your patience and understanding. --- [2026-10-20T07:29:57.285Z] (monitoring) On the Cloud Partner’s recommendation, we are switching STA Classic traffic to the secondary site. Our teams are actively working on this. Please note that this switch may cause a brief disruption of approximately 15 minutes. We will notify you once we begin the failover, and we will share further updates as they become available. Thank you for your patience and understanding. --- [2026-10-20T07:16:03.476Z] (monitoring) We are continuing to monitor for any further issues. --- [2026-10-20T07:02:51.715Z] (monitoring) Services are beginning to recover, and STA services are showing improvement. Our teams are continuing to work on the issue until all services are fully stabilized. We will share further updates as they become available. Thank you for your patience. --- [2026-10-20T06:35:23.042Z] (investigating) The SafeNet Trusted Access monitoring system has detected a problem with All STA Services. We are actively investigating and working towards the service restoration The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.