Is Smartly Down?

Issues have since been fixed. Please head to Support Chat if you are still experiencing any other issues. --- [2026-11-02T13:13:18.437Z] (identified) We are currently actively fixing an issue affecting reporting, metrics, and the syncing of accounts, catalogs and campaigns. Direct platform actions are not affected and existing Campaigns/Adsets/Ads will continue to run normally. Please work with Support if there are any urgent needs.

TikTok confirmed that the errors affecting interactive add-ons via Smartly Campaign Workspaces is now resolved. --- [2026-11-03T07:23:26.699Z] (identified) TikTok is still working on addressing the issue with interactive add-ons. We will provide updates here once we have a confirmed resolution or our partners from TikTok provides us an estimated time for the fix. --- [2026-10-30T10:30:08.792Z] (identified) TikTok has an issue with interactive add-ons. Smartly users setting up those optional interactive add-ons via Smartly will see errors in Campaign Workspaces. Ads without add-ons continue to work without issues. We've escalated this to our TikTok partnership and waiting to hear back about a timely resolution.

We've since fixed this on our end on 28th Oct 22:00 UTC. --- [2026-10-28T18:25:05.429Z] (identified) We’re currently experiencing an issue with Creative Insights, affecting only new asset grouping. Existing groupings will continue to work. Other functionalities, including creating reports, creating galleries, existing AI summaries, and viewing individual ungrouped assets, remain available and are working as expected. Our team is investigating the issue and working to restore the affected features. We apologize for any inconvenience and will share further updates as soon as more information becomes available. --- [2026-10-28T18:12:57.677Z] (identified) We’re currently experiencing an issue with Creative Insights, affecting asset grouping and AI-generated summaries. Users may be unable to group assets or generate AI summaries. Other functionalities, including creating reports, creating galleries, and viewing individual ungrouped assets, remain available and are working as expected. Our team is investigating the issue and working to restore the affected features. We apologize for any inconvenience and will share further updates as soon as more information becomes available. --- [2026-10-28T16:39:30.396Z] (identified) Smartly Reporting and Triggers are operational again. We are now investigating degraded performance with Creative Insights. Some users may experience issues loading Creative Insights. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more --- [2026-10-28T15:05:10.856Z] (investigating) We’re currently investigating reports of degraded performance with Trigger Sets in Smartly and Reporting. Some users may find that trigger sets and reports are stuck loading or fail to open. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as we learn more. --- [2026-10-28T14:53:33.615Z] (investigating) We're currently experiencing degraded performance issues with Trigger Sets in Smartly and Reportings, causing users to experience trigger sets and reports being stuck loading and failing to open. Our team is currently working hard on restoring this feature to normal performance levels. All your running ads should continue to deliver. We apologize for any inconvenience and will post another update as soon as this issue is resolved.