Is Smartt Down?

As of 1047 PCT Microsoft has identified a service issue with accessing multiple Microsoft 365 products (Exchange, Sharepoint, and Teams). This is affecting several of our Managed Services clients We are aware of the situation and are monitoring Microsoft's recovery efforts. For more information, please go to https://status.cloud.microsoft/m365/

We have not seen any issues following the installation of the PHP updates yesterday. If clients encounter any issues, please contact Smartt support at support@smartt.com. --- [2026-10-21T15:39:38.468-07:00] (monitoring) We applied updates to all remaining servers that have PHP installed. We patched all client-facing and public-facing servers and rolled back all temporary mitigations by 1337 PT. We are monitoring and will continue to monitor our environment for any issues. --- [2026-10-21T08:38:47.287-07:00] (identified) All cPanel servers have been updated and are no longer degraded. Remaining mitigations are still underway. --- [2026-10-21T08:09:17.528-07:00] (identified) Magicmail has been updated and is no longer in a degraded state. Remaining updates are still underway. --- [2026-10-21T07:59:53.341-07:00] (identified) The developers of PHP released a critical update this morning, and to protect our clients, we are immediately applying patches and mitigations to all affected servers. Until the risk is mitigated, we have disabled access to some features of our shared services. We will provide updates as the mitigation efforts continue.

Our upstream provider has implemented a fix to resolve the issue. Systems have been operating normally with stable performance and healthy message processing over the past day. We have officially resolved this incident and will continue to ensure smooth operations. --- [2026-10-12T07:07:26.508-07:00] (monitoring) Emails are being delivered successfully. We are monitoring the service. --- [2026-10-12T04:43:29.291-07:00] (identified) The team has identified the root cause of the issue and is working on a fix --- [2026-10-11T22:23:28.592-07:00] (investigating) The team is still investigating the issue. --- [2026-10-11T21:10:05.513-07:00] (investigating) We are currently experiencing an issue with email deliverability to our shared hosting email service. We are working with the support team to identify the cause and implement a solution. Affected services: Incoming Email

The Smartt BBY servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.

Dear Valued Client, This e-mail contains an important service maintenance window regarding your services with Smartt at Burnaby & Vancouver location. Summary: Smartt will be performing biannual Generator Maintenance tests at our colocation in Burnaby BC Canada. Timeline: November 18, 2026 between 7:00AM and 8:00AM PT No Impact: Client servers and services will NOT be affected. In the event of any unexpected or prolonged service interruption exceeding 5 minutes, we will be providing email notices via our mass emailing system. Smartt’s technical support line will be operating as normal business hours during this period, so you can contact our team directly by selecting option 1 to leave a voicemail or send an email to support@smartt.com for assistance. Additional staff have been mobilized to provide support as needed. These planned maintenance tasks are required to improve the network integrity. Thank you for choosing Smartt as your digital services provider. We look forward to deepening our relationship with you and aligning our thinking, strategy, and technical expertise to serve your needs. Have a wonderful day! Telephone: +1 604 473 9700 or Toll free: +1 888 407 6937 E-mail: support@smartt.com Online support portal: https://support.smartt.com Our office hours are Monday to Friday, 08:00 PT to 17:00 PT.