SOPHiA GENETICS logo

Is SOPHiA GENETICS Down?

SaaSLive status, outages, and incident history

No. SOPHiA GENETICS is up right now.

Every monitored SOPHiA GENETICS system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 7m agoLive · every 60s

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Official SOPHiA GENETICS status page
How we know: the official SOPHiA GENETICS status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

SOPHiA GENETICS Status Summary

As of 12:41 UTC on 14 November 2026, SOPHiA GENETICS is operational. PulsAPI checked SOPHiA GENETICS's official status page and found 9 of 9 components operational, with no active incidents. The latest incident, "Temporary service interruption", started on Nov 13, 2026 and is still open.

Cite as: PulsAPI, “SOPHiA GENETICS status”, checked 14 November 2026, 12:41 UTC. https://www.pulsapi.com/services/sophia-genetics

SOPHiA GENETICS Component Status

The main SOPHiA GENETICS systems on this page. All 9 are operational right now.

9operational
SOPHiA DDM™ Australia
Operational
SOPHiA DDM™ Brazil
Operational
SOPHiA DDM™ Canada
Operational

6 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking SOPHiA DDM™ France, SOPHiA DDM™ Netherlands, SOPHiA DDM™ Switzerland, SOPHiA DDM™ UAE, SOPHiA DDM™ US, SOPHiA DDM™ US Central.

See all of them free

Component statuses may change independently during partial outages.

Recent SOPHiA GENETICS Outages & Incidents

Incident history from the official SOPHiA GENETICS status page, including resolution updates.

Temporary service interruptionStarted Nov 13, 2026Investigating

We are currently affected by a Microsoft outage that is impacting the following mailboxes: - support@sophiagenetics.com - orders@sophiagenetics.com Emails sent to these addresses may be delayed or may not reach our teams. We are actively following up on the issue and will update this notice once email is fully restored. In the meantime, please submit all support requests, order requests and updates to existing tickets directly through this portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portals). Our teams are available and monitoring the portal as usual. We apologize for the inconvenience and thank you for your patience. --- [2026-11-13T12:22:59.412+01:00] (investigating) We are currently affected by a Microsoft outage that is impacting the following mailboxes: - support@sophiagenetics.com - orders@sophiagenetics.com Emails sent to these addresses may be delayed or may not reach our teams. We are actively following up on the issue and will update this notice once email is fully restored. In the meantime, please submit all support requests, order requests and updates to existing tickets directly through this portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portals). Our teams are available and monitoring the portal as usual. We apologize for the inconvenience and thank you for your patience.

Microsoft Azure outage affecting email registration and verificationResolved Oct 29, 2026 · 2h 44mResolved

This incident has been resolved. --- [2026-10-29T21:09:44.212+01:00] (identified) Starting at 13:39 UTC on 29 October 2026, SOPHiA GENETICS has been identified as a subset of customers using Azure Active Directory B2C who may experience issues with email verification and email registration in all regions. Verification or registration emails may be delayed or not received as expected, which can prevent users from successfully completing these processes. SOPHiA GENETICS Support is looking into alternative solutions to workaround this Microsoft outage. The Service Status will be updated when the issue is resolved. Contact our support team with any questions via the Customer Support Portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portal/18)

Temporary service interruptionResolved Sep 29, 2026 · 22 minResolved

The issue is now resolved, and all our services are fully restored. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding. --- [2026-09-29T15:45:35.447+02:00] (investigating) We are currently experiencing a temporary technical issue affecting the SOPHiA DDM™ Netherland site. This may result in some features having slower-than-normal response times. Analytical performances remain unimpacted. Our team is actively working to restore full functionality as quickly as possible. The Service Status will be updated when the issue is resolved. Contact our support team with any questions via the Customer Support Portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portal/18)

SOPHiA GENETICS Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a SOPHiA GENETICS incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live SOPHiA GENETICS Outage Reports

Problems reported by engineers using SOPHiA GENETICS. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No SOPHiA GENETICS problems reported yet.

Something wrong with SOPHiA GENETICS on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About SOPHiA GENETICS

SOPHiA GENETICS's status page at status.sophiagenetics.com lists 9 components, such as SOPHiA DDM™ Australia, SOPHiA DDM™ Brazil and SOPHiA DDM™ Canada. We read that page every few minutes and keep the incident history, so you can tell whether a problem is on SOPHiA GENETICS's side or yours.

SOPHiA GENETICS Status FAQ

Is SOPHiA GENETICS down right now?

The verdict at the top of this page comes from the latest poll of the official SOPHiA GENETICS status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if SOPHiA GENETICS is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until SOPHiA GENETICS recovers.

How do I check SOPHiA GENETICS uptime history?

PulsAPI tracks SOPHiA GENETICS uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever SOPHiA GENETICS changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect SOPHiA GENETICS outages?

PulsAPI reads the official SOPHiA GENETICS status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual SOPHiA GENETICS components?

Yes. PulsAPI monitors 9 individual SOPHiA GENETICS components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when SOPHiA GENETICS goes down?

Yes. Create a free account and subscribe to SOPHiA GENETICS: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with SOPHiA GENETICS to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot SOPHiA GENETICS problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor SOPHiA GENETICS?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so SOPHiA GENETICS plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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