Is Wyng Down?

An issue with event processing streams caused delays in integration processing affected a subset of Wyng clients. Initial behavior was intermittent, with delays occurring sporadically on July 1, that progressed to a backlog of up to 9 hours of transactions for affected clients starting at about 4:00 AM EDT on July 2. Wyng ops staff took initial action on the issue at 8:30 AM EDT on July 2. By 12:00 EDT the backlog reduced to 2 hours, by 4:20 PM EDT the backlog was 1 hour, and the issue was resolved for all affected clients at 6:38 PM EDT on July 2. The root cause was interdependence between a set of clients whose transactions were being processed in a shared stream. Significant delays in downstream processing by one client caused a backlog across all clients sharing the stream. To avoid recurrence of this failure mode, Wyng is prioritizing a infrastructure update to move from shared to dedicated streams for transaction event processing. --- [2026-07-02T18:42:28.476-04:00] (resolved) Delays have been resolved for all impacted clients. --- [2026-07-03T01:10:55.561-04:00] (monitoring) Some clients are experiencing delays in processing integration data flows outbound from Wyng to external systems. Users may notice more integration transactions in a Pending state, and longer elapsed times between data collection by an experience and the delivery of that data to their external system or API. Data collection and storage are not impacted, and are operating normally. [UPDATE 08:30 AM EDT] We have taken steps to address the issue and processing delay for impacted clients is recovering now.

The issue affecting Instagram Content Streams has been resolved. New Instagram content is now being collected normally following the restoration of Meta and Instagram API services. We will continue to monitor the services, but no further impact is currently expected. --- [2026-06-12T12:53:45.961-04:00] (monitoring) We are continuing to monitor and will update on a change in status. --- [2026-06-12T12:52:17.504-04:00] (monitoring) Instagram Content Streams are not collecting new content or experiencing significant delays in collecting new content, due to an outage affecting Meta and Instagram APIs. We are monitoring the situation. All other Wyng content features including UGC moderation, display, and Content API are operating normally.

The incident has been resolved. --- [2026-06-12T11:27:11.179-04:00] (monitoring) The root cause has been identified and issues are recovering. We are monitoring. --- [2026-06-12T10:00:49.808-04:00] (investigating) Some Wyng users are unable to log into the Platform. Additionally some users who are already logged in may encounter delays using Internal Wyng dashboard functions, including editing and publishing experiences. We are investigating. Live experiences are operating normally and not affected.