Is ABBYY Down?

We are investigating reports of errors when opening or editing skills in ABBYY Vantage Advanced Designer in the Vantage Cloud 3 US environment. Affected users may see the message “Server request failed: 500 Internal Server Error” or “The skill cannot be edited”. Our teams are working to identify the cause. We will provide an update as more information becomes available.

This incident has been resolved. --- [2026-11-03T03:08:38.984Z] (monitoring) Our cloud provider has implemented a fix for the storage performance issues affecting Vantage 3.x US. Since the fix was applied, we have not seen a recurrence of the issues. Storage checks during today’s peak usage show full availability. We are continuing to monitor the environment closely to confirm that performance remains stable. If you still see slower processing or “server busy” errors, please contact Support. We will provide another update once we have confirmed that the environment has fully recovered. --- [2026-10-26T17:51:55.517Z] (monitoring) We previously reported that the storage performance issues affecting Vantage US had been resolved. Our engineers have since found that the environment has not fully recovered, and some customers may still see slower processing or occasional “server busy” errors on transactions. We are continuing to work with our cloud provider while storage performance stabilizes. We apologize for the confusion and will provide another update as soon as we have more information.

Transactions in Vantage 3 Cloud EU were slow or failed between approximately 08:00 and 10:40 UTC on October 26, 2026, because of a degraded infrastructure node. The node was removed from service and processing is back to normal. Transactions that failed in this period can be resubmitted. We apologize for the disruption.

ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud EU Infra on Friday, Nov 13 2026. Scheduled time: Start: 17:00 UTC / 18:00 CET on Nov 13 End: 01:00 UTC / 02:00 CET on Nov 14 During the maintenance window, access to ABBYY FlexiCapture Cloud EU will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.   This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.     You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.     If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.     Best regards,   The ABBYY Team

ABBYY has scheduled a maintenance window to upgrade FlexiCapture Cloud US Infra on Friday, Nov 13 2026. Scheduled time: Start: 22:00 EST on Nov 13 / 03:00 UTC on Nov 14 End: 06:00 EST / 11:00 UTC on Nov 14 During the maintenance window, access to ABBYY FlexiCapture Cloud US will be temporarily unavailable. Please be assured that your tenant and all associated data will remain fully intact and unchanged.   This maintenance is part of our ongoing efforts to improve platform performance, reliability, and security Service reliability is a top priority for ABBYY; therefore, we continually work on improving our systems.     You can find real-time status updates for ABBYY products at https://status.abbyy.com/. Subscription to notifications is available.     If you have any questions or feedback, don't hesitate to contact your ABBYY technical contact directly or the ABBYY Support team via the web form at https://support.abbyy.com.     Best regards,   The ABBYY Team