Is XTIUM Down?

We are continuing to monitor for any further issues. --- [2026-11-13T09:01:34.114-05:00] (monitoring) M365 Services are functional again. Microsoft is montioring to ensure that the service reamins stable. From Microsoft: We’re seeing continued recovery progress across affected regions, with broader improvements in North America, sustained improvements across much of Europe, and encouraging recovery signals in Asia Pacific. Some users may still experience intermittent access issues or delayed email delivery as mitigation continues across remaining affected infrastructure. Our focus remains on stabilizing recovered infrastructure, completing mitigation in remaining impacted areas, and reducing delayed email queues and backlogs while we validate service consistency across connection methods. A more comprehensive update can be found at MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you. --- [2026-11-12T17:36:51.142-05:00] (monitoring) Latest from MS: We’re opening all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief. We found a core process on affected servers is becoming overwhelmed, causing capacity loss. To validate a potential recovery, we're isolating a portion of infrastructure, restarting affected components, and reintroducing traffic to confirm the services remain stable before applying the change more broadly. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you. --- [2026-11-12T17:24:49.790-05:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-11-12T17:24:26.690-05:00] (monitoring) Microsoft Outage Impacting M365 Services Across America. This is impacing XTIUM's ability to send/recieve email which also impacts tickets coming into ServiceNow Ticketing Platform. From Microsoft: We've validated an alternative service health check method, which allowed a subset of affected servers to successfully return to service. We're now applying this change more broadly. We're also preparing automated recovery systems to continually detect and restart unresponsive servers, to maintain service stability while this change progresses. More info under EX1550543 and MO1550821 in the Microsoft 365 admin center, as well as status.cloud.microsoft if the admin center is not available to you.

This incident has been resolved. --- [2026-11-10T12:53:18.190-05:00] (monitoring) A fix has been implemented, and we are monitoring the results. --- [2026-11-10T12:43:48.199-05:00] (investigating) We are currently investigating an issue will calls connecting or completing.

This incident has been resolved. --- [2026-10-30T12:59:49.586-04:00] (identified) The issue of missing data and unavailable reports has been identified and is being worked on. Any missing data will be backfilled as the platform is restored.

Dear Valued Client, In order to continue to provide worldclass service and customer support, XTIUM will be performing the following maintenance: Start: 2026-11-16 20:00:00 End: 2026-11-17 00:00:00 Duration: 4 Hours Purpose: XTIUM engineers will be deploying updates to Clearlogin. Impact: Brief interruption as a backend domain swap occurs. Required user actions: N/A If you have an urgent incident, please call the XTIUM Help Center at 888.779.8486. Thank you for your attention and understanding.