Is Yext Down?

This incident is resolved. --- [2026-11-06T20:14:07.672-05:00] (monitoring) Between approximately 6:55 p.m. and 7:14 p.m. EST today, some customers in our US production environment experienced increased API errors and degraded functionality in the Customer Portal. Affected operations included reading and updating entities, retrieving reviews, and creating analytics reports. We have mitigated the issue. Services have recovered, and we are monitoring to ensure continued stability.

# **Summary** On November 5, 2026, customers using Yext's US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs. The disruption lasted approximately 13 minutes, beginning around 10:30 PM ET. Service recovered around 10:43 PM ET, and monitoring subsequently confirmed recovery. During this period, customers could have been unable to access the portal or complete operations through the affected APIs. We apologize for the disruption. # **Root Cause** Scheduled maintenance by a network provider interrupted the primary internet connection serving these environments. Our infrastructure had a secondary connection available. However, a routing configuration error caused traffic to continue using the unavailable primary path instead of automatically switching to the secondary connection. This prevented the redundant connection from maintaining service during the interruption. # **Remediation** Service recovered when connectivity through the primary connection returned. Our engineering team monitored the affected services and confirmed that the Customer Portal and Management APIs had recovered. We identified the routing configuration responsible for the unsuccessful failover. We plan to update routing priorities so that an available secondary connection can be selected when the primary connection is unavailable. --- [2026-11-05T23:46:41.217-05:00] (resolved) This incident is resolved. --- [2026-11-05T23:29:56.551-05:00] (monitoring) Customers using our US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs for approximately 13 minutes, beginning around 10:30 PM ET on November 5, 2026. We identified a network connectivity issue affecting these environments. Service has recovered, and we are monitoring for any recurrence while continuing to investigate the underlying cause.

On October 27, 2026, between approximately 19:55 and 20:20 UTC, we experienced elevated errors affecting Search, Pages, Live API, Streams API, and Analytics services hosted in our EU environment. During this period, users may have encountered errors loading pages, retrieving search results, or making API requests. Analytics event collection was also interrupted, resulting in the loss of approximately 22 minutes of analytics pixel events. Most Pages requests continued to be served from our CDN cache. **Cause and resolution** The disruption occurred during maintenance on application servers in our EU infrastructure. The maintenance process did not reconnect servers to the public load balancers in the intended sequence. Maintenance also overlapped across two EU serving locations, interrupting traffic to the affected services. Traffic was restored as the servers reconnected to the load balancers, and services recovered. We continued monitoring to confirm stability before closing the incident at approximately 21:53 UTC. **Prevention** We have merged fixes to the maintenance automation to: * Prevent simultaneous maintenance across the affected EU serving locations. * Ensure servers reconnect to the public load balancers in the intended sequence. We apologize for the disruption and the resulting gaps in analytics reporting. --- [2026-10-27T17:54:44.670-04:00] (resolved) On October 27, 2026, from approximately 4:00 p.m. to 4:20 p.m. EDT (20:00–20:20 UTC), services hosted in our EU environment experienced elevated errors affecting Search, Pages, Live API, Streams API, and Analytics event collection. Users may have encountered errors loading pages, retrieving search results, or making API requests. Some analytics pixel events were not collected during the disruption. Traffic was restored to the affected infrastructure, and subsequent monitoring confirmed stable operation. We apologize for the disruption. We will share a post-incident review with additional details about the cause, impact, and steps we are taking to reduce the risk of recurrence. --- [2026-10-27T16:29:16.147-04:00] (monitoring) We experienced elevated errors affecting Analytics, Search, Pages, Live API, and Streams API services hosted in our EU environment. During this disruption, users may have encountered errors loading pages, retrieving search results, or making API requests. Traffic has been restored to the affected infrastructure, and services are recovering. Our team is monitoring to confirm continued stability. We will provide another update once the incident is fully resolved.

Upcoming Scheduled Maintenance on Managed Services ETL Infrastructure: During this time, all Managed Services ETLs will be paused. They will resume once the maintenance is complete, which may result in temporary data update delays