Is Azupay Down?

Westpac have confirmed this issue is resolved as of 23:09 aest. Failed payments can be reattempted. --- [2026-11-10T18:43:05.379+11:00] (monitoring) We are continuing to monitor the outage and will provide updates as they are available. --- [2026-11-10T18:42:09.852+11:00] (investigating) Westpac have notified NPP participants they are currently having an outage impacting NPP payments and have self suspended from the NPP network. Attempts to make payments to Westpac clients will result in errors, and attempted payments made prior to the self suspension during the incident window return a Pending status until Westpac has confirmed settlement of funds. Incident Start Date/time: 10 NOV 2026 @ 15:48 AEDT NPP Payment Self suspension Start Date/Time: 10 NOV 2026 @ 17:35 AEDT NPP Payment Self-suspension end Date/Time: TBC The issue remains ongoing, and outbound payments to Westpac and Bank of Melbourne BSB ranges will return errors until Westpac removes their self suspension. Inbound payments from NPP payers based on Westpac accounts may also be delayed. We recommended retrying outbound payments to Westpac participants once the upstream issue is resolved, and will provide updates as they are provided to us.

The outage impacting Bendigo Bank resolved around approximatley 2026-10-07 21:50:00 Australia/Sydney last night, and on monitoring, no further issues have been experienced. We are resolving this issue. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted. Information on error codes are available from our developer docs at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes --- [2026-10-07T21:17:07.979+11:00] (monitoring) We have identified a spike in failures of outbound payments impacting Bendigo Bank for their BSB range 633 stating at 20:45 and ongoing. The issue is isolated to this Bendigo Bank BSB range. These transactions are being rejected with PA04. We recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted after this issue notice is resolved. We will provide updates as they become available to Azupay.

Westpac have confirmed this issue is resolved and have published the following guidance on impact windows: Incident Start Date/time: 07 October 2026 @ 11:16 AEDT Incident End Date/time: 07 October 2026 @ 11:33 AEDT NPP Payment Self suspension Start Date/Time: 07 October 2026 @ 11:25 AEDT NPP Payment Self-suspension end Date/Time: 07 October 2026 @ 11:33 AEDT We are now resolving this issue. Information regarding the PA04 and AB01 error codes is avaialble from our developer documentation at https://developer.azupay.com.au/docs/making-payments#failure-reason-codes *Reason* Code Description *AB01* Clearing process aborted due to timeout. NPP Error. Client should retry for up to 8 hours before failing the payment and crediting the customers account. *PA04* Participant Not Available. Receiving bank is experiences problems. Client should retry for up to 8 hours before failing the payment and crediting the customers account. --- [2026-10-07T11:56:03.763+11:00] (monitoring) We have identified a spike in failures of outbound payments impacting a subset of transactions for several NPP participants stating at 11:17 and resolving at 11:47 AEST. The issue appears to be concentrated to Westpac based accounts. These transactions are being rejected with PA04 or AB01 errors. While the issue appears to have resolved, we recommend re-attempting impacted transactions if they are in a FAILED status and need to be re-attempted.